Experienced Customer Onboarding Specialist – Healthcare Industry Implementation and Quality Assurance
At careerzynith, we're dedicated to delivering insights, products, and services that make quality care more accessible and affordable. As a Customer Onboarding Specialist, you'll play a vital role in shaping the future of health for patients, our communities, and our people. If you're passionate about healthcare and want to be part of tomorrow's health today, we want to hear from you.
**About careerzynith**
careerzynith is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Our team is passionate about delivering exceptional results and making a difference in the lives of those we serve. If you're looking for a challenging and rewarding career, join us at careerzynith.
**Job Summary**
The Customer Onboarding Specialist serves as the primary point of contact for clients/customers that have committed to utilizing careerzynith as their wholesaler of choice. This role requires a deep understanding of compliance and business rules, as well as technical expertise to drive and increase successful onboarding of new business opportunities. The ideal candidate will have strong interpersonal, oral, and written communication skills, project management and business acumen, and the ability to work independently in a high-stress, fast-paced environment.
**Key Responsibilities**
- Responsible for the analysis and end-to-end implementation of new customers
- Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering
- Acts as the onboarding lead and works with all departments of careerzynith directly related to new customer implementations
- Will ensure all SLAs are met by all internal partners to release an account in a timely manner
- The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
- Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc requests, special projects, and providing actionable insight for strategic decision-making
- Ensure all workflow submissions are accurate and timely for new business onboardings
- Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
- Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers
- Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls
- Work to facilitate business problem solving and present hypotheses and recommendations to leadership
- Additional duties support new customer implementations as assigned
**Minimum Requirements**
- Typically, 0-2 years of project management, sales support, operations, and/or administration experience
- May have degree or equivalent
**Critical Skills**
- Strong interpersonal, oral, and written communication, project management and business acumen
- Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project, and Outlook
**Expected Competencies**
- High degree of self-motivation and ability to work independently in a high-stress, fast-paced, quality-oriented environment
- Strong organizational skills and ability to manage multiple implementations at one time
- Positive, professional demeanor and presentation in all internal and external interactions
- A strong attention to quality, detail, and confidentiality
- Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
- Ability to manage effective meetings; keeping them on track, focused, and encouraging active participation
- A fast learner with an innovative and positive approach
**Additional Knowledge & Skills**
- Pharmaceutical industry experience a plus
- Smartsheet, Tableau, SQL, MS Access knowledge a plus
**Work Environment and Company Culture**
As a Customer Onboarding Specialist at careerzynith, you'll have the opportunity to work in a dynamic and fast-paced environment. Our team is passionate about delivering exceptional results and making a difference in the lives of those we serve. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
**Compensation, Perks, and Benefits**
We're proud to offer a competitive compensation package at careerzynith. This includes a base pay range of $22.28 - $37.14, as well as additional compensation, such as an annual bonus or long-term incentive opportunities. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees and are committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.
**How to Apply**
If you're passionate about healthcare and want to be part of tomorrow's health today, we want to hear from you. Apply now for the Customer Onboarding Specialist role at careerzynith.
Apply for this job
**About careerzynith**
careerzynith is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Our team is passionate about delivering exceptional results and making a difference in the lives of those we serve. If you're looking for a challenging and rewarding career, join us at careerzynith.
**Job Summary**
The Customer Onboarding Specialist serves as the primary point of contact for clients/customers that have committed to utilizing careerzynith as their wholesaler of choice. This role requires a deep understanding of compliance and business rules, as well as technical expertise to drive and increase successful onboarding of new business opportunities. The ideal candidate will have strong interpersonal, oral, and written communication skills, project management and business acumen, and the ability to work independently in a high-stress, fast-paced environment.
**Key Responsibilities**
- Responsible for the analysis and end-to-end implementation of new customers
- Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering
- Acts as the onboarding lead and works with all departments of careerzynith directly related to new customer implementations
- Will ensure all SLAs are met by all internal partners to release an account in a timely manner
- The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
- Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc requests, special projects, and providing actionable insight for strategic decision-making
- Ensure all workflow submissions are accurate and timely for new business onboardings
- Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
- Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers
- Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls
- Work to facilitate business problem solving and present hypotheses and recommendations to leadership
- Additional duties support new customer implementations as assigned
**Minimum Requirements**
- Typically, 0-2 years of project management, sales support, operations, and/or administration experience
- May have degree or equivalent
**Critical Skills**
- Strong interpersonal, oral, and written communication, project management and business acumen
- Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project, and Outlook
**Expected Competencies**
- High degree of self-motivation and ability to work independently in a high-stress, fast-paced, quality-oriented environment
- Strong organizational skills and ability to manage multiple implementations at one time
- Positive, professional demeanor and presentation in all internal and external interactions
- A strong attention to quality, detail, and confidentiality
- Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
- Ability to manage effective meetings; keeping them on track, focused, and encouraging active participation
- A fast learner with an innovative and positive approach
**Additional Knowledge & Skills**
- Pharmaceutical industry experience a plus
- Smartsheet, Tableau, SQL, MS Access knowledge a plus
**Work Environment and Company Culture**
As a Customer Onboarding Specialist at careerzynith, you'll have the opportunity to work in a dynamic and fast-paced environment. Our team is passionate about delivering exceptional results and making a difference in the lives of those we serve. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
**Compensation, Perks, and Benefits**
We're proud to offer a competitive compensation package at careerzynith. This includes a base pay range of $22.28 - $37.14, as well as additional compensation, such as an annual bonus or long-term incentive opportunities. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees and are committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.
**How to Apply**
If you're passionate about healthcare and want to be part of tomorrow's health today, we want to hear from you. Apply now for the Customer Onboarding Specialist role at careerzynith.
Apply for this job