**Experienced Customer Onboarding Manager – Global Travel Solutions**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a forward-thinking company that's revolutionizing the travel industry. As a Customer Onboarding Manager, you'll play a pivotal role in shaping the future of corporate travel solutions, working closely with customers, internal stakeholders, and third-party vendors to ensure seamless project implementation and outstanding results. **About blithequark** At blithequark, we're driven by a shared vision of making travel a force for good. Our team of innovators, thinkers, and doers is dedicated to creating solutions that empower businesses to succeed while making a positive impact on the world. With a culture that values inclusivity, collaboration, and creativity, we're the perfect fit for professionals who crave a dynamic work environment that fosters growth and inspiration. **Your Role** As a Customer Onboarding Manager, you'll be responsible for owning the customer onboarding/migration experience, working closely with customers, internal stakeholders, and third-party vendors to ensure successful project implementation. Your key responsibilities will include: * Owning the customer onboarding/migration experience with the customer, internal stakeholders, team, and third-party vendors where applicable, including other internal and external projects as needed * Focusing on the customer and the implementation of regional/global projects, utilizing blithequark project documents and following the SID implementation process * Ensuring project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented * Designing the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined * Ensuring all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action * Developing and managing detailed project plans and ensuring the scope and approach are understood and aligned/signed off by all stakeholders * Creating a positive, happy, and fun environment internally and externally to help drive partnership and project success * Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated * Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan * Responsible to determine project call structure and manage Stakeholder calls * Attends and contributes to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team **What We're Looking For** We're seeking a seasoned professional with: * Travel industry experience (candidates with experience in corporate travel will be considered at this time) * A passion for working directly with customers and strong relationship building * Understanding of blithequark and corporate travel * Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones * A positive, "can-do" attitude * Ability to motivate a project team and manage under pressure * Business English mandatory – multi-lingual capability advantageous * Excellent relationship building, influencing, negotiating, communication, and presentation skills * Ability to clearly articulate an accountability, then hold people accountable * Commercial awareness and strong relationship building skills * Excellent organizational skills of multitasking, advance planning, and time management * Ability to inspire change in the face of possible resistance * Effective time management, multi-tasking prioritization skills * Strong active listening and facilitating skills * High degree of problem-solving and decision-making and ability to adapt to changing priorities * Flexibility and the ability to adapt to change * Ability to understand and lead projects * Happy to be challenged and to challenge people and processes * Experience collaborating across multiple functional groups and with operational SMEs **What We Offer** As a valued member of our team, you'll enjoy: * A competitive national annual base salary range of $70,000 to $140,000 * Eligibility for our Annual Incentive Award plan or metric-driven Sales Incentive Plans (certain sales roles only) * Awards under the company Equity Incentive Plan, designed to align participants' interests with those of shareholders * Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more * Travel perks, including deals on flights, hotels, cruises, and car rentals * Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * A commitment to Diversity, Equity, and Inclusion, with global Inclusion Groups and wellbeing resources to support mental and emotional health * A dynamic work environment that fosters growth, inspiration, and collaboration **How to Apply** If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Job! Apply for this job