Experienced Customer Onboarding Manager – Global Business Travel Industry
At careerzynith, we're passionate about empowering our colleagues to make a meaningful impact in the global business travel industry. As a Customer Onboarding Manager, you'll play a vital role in shaping the future of our company by leading cross-functional projects and collaborating with colleagues around the world. If you're a seasoned professional with a passion for problem-solving, excellent communication skills, and a love for working directly with customers, we want to hear from you.
**About careerzynith**
careerzynith is a leading provider of business travel solutions, dedicated to helping our clients achieve success through innovative technology and exceptional customer service. Our company culture is built on the principles of inclusivity, collaboration, and mutual respect, where every voice is valued and every colleague has the opportunity to grow and develop their skills.
**Job Summary**
As a Customer Onboarding Manager, you'll be responsible for leading projects from start to finish, working closely with cross-functional partners to ensure seamless execution and successful outcomes. Your primary goal will be to influence change and keep high-value projects moving in the right direction. You'll design and define work breakdown structures, resources required, and roles and responsibilities, ensuring that all client requirements are understood and documented. You'll also lead project and partner calls, create a positive working environment, and manage and communicate project performance.
**Key Responsibilities**
* Design and define work breakdown structures, resources required, and roles and responsibilities
* Ensure all client requirements are understood and documented
* Lead project and partner calls
* Create a positive working environment
* Manage and communicate project performance, including overall status, changes, risks, assumptions, decisions, and dependencies
* Lead testing, project handover, and readiness assessments, and document any risks and follow-up items
**What We're Looking For**
* Excellent communication ability (in English, multi-lingual a plus)
* Passion for working directly with customers
* Love for problem-solving
* Excellent organizational and time management skills
* Adaptable
* Able to inspire change across a multi-cultural, cross-functional group
* Positive, motivational attitude
* Understanding of the company and corporate travel industry
**Location**
United States
**Compensation and Benefits**
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that careerzynith expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
**Benefits at a Glance**
* Flexible benefits tailored to each country and start the day you do
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
* Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
* We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at careerzynith
* Wellbeing resources to support mental and emotional health for you and your immediate family
* And much more!
**The #TeamGBT Experience**
At careerzynith, we believe that work and life should be in balance. That's why we offer a range of benefits and perks to help you find your happy medium.
* Flexible benefits tailored to each country and start the day you do
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
* Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
* We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at careerzynith
* Wellbeing resources to support mental and emotional health for you and your immediate family
* And much more!
**Equal Employment Opportunity**
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
**Accommodation and Data Protection**
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult careerzynith Recruitment Privacy Statement.
**What if I don't meet every requirement?**
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
**How to Apply**
Click Here to Learn More and Apply Today!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of business travel solutions, dedicated to helping our clients achieve success through innovative technology and exceptional customer service. Our company culture is built on the principles of inclusivity, collaboration, and mutual respect, where every voice is valued and every colleague has the opportunity to grow and develop their skills.
**Job Summary**
As a Customer Onboarding Manager, you'll be responsible for leading projects from start to finish, working closely with cross-functional partners to ensure seamless execution and successful outcomes. Your primary goal will be to influence change and keep high-value projects moving in the right direction. You'll design and define work breakdown structures, resources required, and roles and responsibilities, ensuring that all client requirements are understood and documented. You'll also lead project and partner calls, create a positive working environment, and manage and communicate project performance.
**Key Responsibilities**
* Design and define work breakdown structures, resources required, and roles and responsibilities
* Ensure all client requirements are understood and documented
* Lead project and partner calls
* Create a positive working environment
* Manage and communicate project performance, including overall status, changes, risks, assumptions, decisions, and dependencies
* Lead testing, project handover, and readiness assessments, and document any risks and follow-up items
**What We're Looking For**
* Excellent communication ability (in English, multi-lingual a plus)
* Passion for working directly with customers
* Love for problem-solving
* Excellent organizational and time management skills
* Adaptable
* Able to inspire change across a multi-cultural, cross-functional group
* Positive, motivational attitude
* Understanding of the company and corporate travel industry
**Location**
United States
**Compensation and Benefits**
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that careerzynith expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
**Benefits at a Glance**
* Flexible benefits tailored to each country and start the day you do
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
* Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
* We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at careerzynith
* Wellbeing resources to support mental and emotional health for you and your immediate family
* And much more!
**The #TeamGBT Experience**
At careerzynith, we believe that work and life should be in balance. That's why we offer a range of benefits and perks to help you find your happy medium.
* Flexible benefits tailored to each country and start the day you do
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
* Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
* We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at careerzynith
* Wellbeing resources to support mental and emotional health for you and your immediate family
* And much more!
**Equal Employment Opportunity**
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
**Accommodation and Data Protection**
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult careerzynith Recruitment Privacy Statement.
**What if I don't meet every requirement?**
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
**How to Apply**
Click Here to Learn More and Apply Today!
Apply for this job