**Experienced Customer Journey and Engagement Analyst – Streaming Services Industry**

At blithequark, we're passionate about creating immersive experiences for our customers. As a leading media and entertainment company, we're home to a diverse portfolio of brands, including targeted streaming services, cable networks, and film distribution labels. Our commitment to delivering exceptional content and experiences has earned us a loyal fan base worldwide. We're seeking an exceptional Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York. As a key member of our team, you'll play a crucial role in developing and optimizing customer journeys, engagement, and retention for our streaming services. If you're a data-driven, customer-centric individual with a passion for the streaming services industry, we want to hear from you. **Work Overview** As a Customer Journey and Engagement Analyst, you'll be responsible for: * Identifying key product strategies and features on partner platforms to inform our owned and operated product roadmap * Providing insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting * Working closely with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives * Proactively pitching product solutions across the customer lifecycle that encourage sampling and acquisition * Collaborating with our data analytics team to develop and maintain data-driven insights and recommendations **Essential Qualifications** * Bachelor's degree in Marketing, Business, Data Analysis, or a related field * 2+ years of experience in customer journey mapping, customer experience, and data analysis * Strong analytical skills with the ability to comprehend and apply complex data * Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle) * Experience in the streaming services industry is a plus * Highly organized and detail-oriented with excellent communication and collaboration skills **Preferred Qualifications** * Master's degree in Marketing, Business, Data Analysis, or a related field * 3+ years of experience in customer journey mapping, customer experience, and data analysis * Experience working with cross-functional teams to design and execute customer engagement initiatives * Familiarity with customer relationship management (CRM) systems and customer experience platforms * Certification in data analysis or marketing is a plus **Skills and Competencies** * Strong analytical and problem-solving skills with the ability to comprehend and apply complex data * Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams * Highly organized and detail-oriented with the ability to prioritize tasks and meet deadlines * Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle) * Experience with customer journey mapping and customer experience design * Strong business acumen with the ability to understand customer needs and preferences **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Journey and Engagement Analyst, you'll have opportunities to: * Work with a talented team of marketing and media professionals to develop and execute customer engagement initiatives * Collaborate with cross-functional teams to design and execute customer experience projects * Develop and maintain data-driven insights and recommendations to inform customer-centric decision-making * Participate in training and development programs to enhance your skills and knowledge in customer journey mapping, customer experience, and data analysis **Work Environment and Company Culture** We're proud of our inclusive and collaborative work environment at blithequark. Our team is passionate about creating exceptional experiences for our customers, and we're committed to making a positive impact on our community. As a Customer Journey and Engagement Analyst, you'll have the opportunity to work with a talented team of professionals who share your passion for the streaming services industry. We offer a comprehensive benefits package that includes: * Medical, dental, vision, and prescription drug coverage * A 401(k) plan with company match * A wellness program with access to fitness classes and workshops * Tuition reimbursement and professional development opportunities * Paid time off and paid parental leave * Adoption services and employee assistance program **Compensation and Perks** We offer a competitive salary and benefits package to our employees. As a Customer Journey and Engagement Analyst, you'll have the opportunity to work with a talented team of professionals who share your passion for the streaming services industry. **How to Apply** If you're a motivated and customer-centric individual with a passion for the streaming services industry, we want to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job