Experienced Customer Experience Supervisor I - Retail Store Operations Management
At careerzynith, we're on a mission to revolutionize the retail experience by delivering exceptional customer service, driving sales growth, and fostering a culture of innovation and excellence. As an Experienced Customer Experience Supervisor I, you'll play a pivotal role in shaping the future of retail by leading and inspiring a high-performing team to deliver outstanding customer experiences.
**Job Summary:**
We're seeking an experienced and results-driven Customer Experience Supervisor I to join our careerzynith team. As a key member of our retail operations management team, you'll be responsible for driving profitable sales growth, leading and engaging associates, coaching customer service, and delivering company checkout experience strategies. If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business results, we want to hear from you!
**Primary Responsibilities:**
* **Customer Service & Sales:**
+ Act as a role model for the Manager on Duty program, directing customer service activities throughout the store.
+ Model and hold team accountable for outstanding customer service, ensuring that every customer interaction is a positive one.
+ Greet and assist customers in finding products, partnering with other team members when additional help is needed.
+ Actively listen to customer issues to resolve problems, maximizing sales and service by ensuring staff is scheduled appropriately.
+ Manage FIND more, credit, rewards, and gift card programs to drive sales growth.
* **Cashier Performance:**
+ Train, mentor, and coach all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited.
+ Regularly observe and ensure associates consistently follow and implement checkout experience processes.
+ Monitor associate efficiency by utilizing Point of Sale productivity metrics.
* **Line Management and Checkout Standards:**
+ Proactively shift resources to checkouts based on observed fluctuations in store traffic.
+ Reduce wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers, and Expeditor stations.
+ Partner appropriately to stock all Impulse futures and to identify checkout supply needs.
* **Human Resources / People Management:**
+ Create and monitor the store's open requisitions and route qualified applicants to the appropriate hiring manager.
+ Coordinate the interview Talent Tryout process.
+ Schedule and coordinate new hire orientations and training, administering ongoing associate training.
+ Partner with the Sales Floor Supervisor and General Manager on training compliance.
+ Review schedules and make productive edits to further optimize resources.
* **Performance Standards:**
+ Support company shrink and safety initiatives.
+ Meet established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.
**Core Competencies:**
To achieve success at careerzynith, a Customer Experience Supervisor I possesses the following core competencies:
* **Embraces a Growth Mindset:**
+ Proposes and initiates actions on new ideas that improve our product, stores, or practices.
+ Listens to ideas and suggestions and applies them when appropriate, championing new initiatives.
+ Encourages others and their self to stretch beyond current capabilities.
+ Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements.
+ Uses the growth mindset by seeing change as an opportunity to learn and grow.
* **Thinks Critically:**
+ Demonstrates business and functional expertise and stays current with developments in the retail industry.
+ Applies learning to drive company goals.
+ Gathers the necessary information to fully understand the scope of the problem.
+ Applies critical thinking to develop options, identify assumptions, and consider impacts.
+ Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
* **Demonstrates Leadership:**
+ Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace.
+ Requires high personal and team performance standards, leads by example, and motivates others to perform at a higher level.
+ Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions.
+ Creates a culture of development by coaching and teaching others.
+ Aligns goals, processes, and culture to create momentum and champion a One Team approach.
* **Takes Accountability:**
+ Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
+ Builds relationships by showing consideration for the perspectives of others, listening first before drawing conclusions.
+ Develops positive and inclusive relationships across the organization.
* **Implements with Excellence:**
+ Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
+ Implements project/plans that are well-organized and efficient, seeks feedback, and takes needed action.
+ Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
* **Drives Results:**
+ Demonstrates a sense of urgency to act decisively and quickly.
+ Establishes aggressive goals and takes appropriate risks to achieve results.
+ Shows confidence when challenged and will do the right thing even when it's hard.
+ Strives to achieve excellent results by creating a culture of continuous improvement.
**What You Get:**
If eligible, we offer a competitive benefits package including:
* Medical/dental/vision
* Term life insurance
* Paid vacation/holidays*
* 401(k) with Company match
* Associate discount on careerzynith merchandise
* Eligibility for paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year
* All store hourly associates scheduled to work on a designated holiday will receive additional compensation
*For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourcareerzynithbenefits.com
**About careerzynith:**
careerzynith is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. careerzynith offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from careerzynith.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, careerzynith celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit careerzynith's Newsroom to learn more and follow careerzynith on Facebook, Instagram, Twitter, and LinkedIn.
**Apply Now:**
If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business results, we want to hear from you! Apply now to join our careerzynith team as an Experienced Customer Experience Supervisor I.
Apply for this job
**Job Summary:**
We're seeking an experienced and results-driven Customer Experience Supervisor I to join our careerzynith team. As a key member of our retail operations management team, you'll be responsible for driving profitable sales growth, leading and engaging associates, coaching customer service, and delivering company checkout experience strategies. If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business results, we want to hear from you!
**Primary Responsibilities:**
* **Customer Service & Sales:**
+ Act as a role model for the Manager on Duty program, directing customer service activities throughout the store.
+ Model and hold team accountable for outstanding customer service, ensuring that every customer interaction is a positive one.
+ Greet and assist customers in finding products, partnering with other team members when additional help is needed.
+ Actively listen to customer issues to resolve problems, maximizing sales and service by ensuring staff is scheduled appropriately.
+ Manage FIND more, credit, rewards, and gift card programs to drive sales growth.
* **Cashier Performance:**
+ Train, mentor, and coach all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited.
+ Regularly observe and ensure associates consistently follow and implement checkout experience processes.
+ Monitor associate efficiency by utilizing Point of Sale productivity metrics.
* **Line Management and Checkout Standards:**
+ Proactively shift resources to checkouts based on observed fluctuations in store traffic.
+ Reduce wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers, and Expeditor stations.
+ Partner appropriately to stock all Impulse futures and to identify checkout supply needs.
* **Human Resources / People Management:**
+ Create and monitor the store's open requisitions and route qualified applicants to the appropriate hiring manager.
+ Coordinate the interview Talent Tryout process.
+ Schedule and coordinate new hire orientations and training, administering ongoing associate training.
+ Partner with the Sales Floor Supervisor and General Manager on training compliance.
+ Review schedules and make productive edits to further optimize resources.
* **Performance Standards:**
+ Support company shrink and safety initiatives.
+ Meet established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.
**Core Competencies:**
To achieve success at careerzynith, a Customer Experience Supervisor I possesses the following core competencies:
* **Embraces a Growth Mindset:**
+ Proposes and initiates actions on new ideas that improve our product, stores, or practices.
+ Listens to ideas and suggestions and applies them when appropriate, championing new initiatives.
+ Encourages others and their self to stretch beyond current capabilities.
+ Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements.
+ Uses the growth mindset by seeing change as an opportunity to learn and grow.
* **Thinks Critically:**
+ Demonstrates business and functional expertise and stays current with developments in the retail industry.
+ Applies learning to drive company goals.
+ Gathers the necessary information to fully understand the scope of the problem.
+ Applies critical thinking to develop options, identify assumptions, and consider impacts.
+ Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
* **Demonstrates Leadership:**
+ Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences in the workplace.
+ Requires high personal and team performance standards, leads by example, and motivates others to perform at a higher level.
+ Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions.
+ Creates a culture of development by coaching and teaching others.
+ Aligns goals, processes, and culture to create momentum and champion a One Team approach.
* **Takes Accountability:**
+ Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
+ Builds relationships by showing consideration for the perspectives of others, listening first before drawing conclusions.
+ Develops positive and inclusive relationships across the organization.
* **Implements with Excellence:**
+ Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
+ Implements project/plans that are well-organized and efficient, seeks feedback, and takes needed action.
+ Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
* **Drives Results:**
+ Demonstrates a sense of urgency to act decisively and quickly.
+ Establishes aggressive goals and takes appropriate risks to achieve results.
+ Shows confidence when challenged and will do the right thing even when it's hard.
+ Strives to achieve excellent results by creating a culture of continuous improvement.
**What You Get:**
If eligible, we offer a competitive benefits package including:
* Medical/dental/vision
* Term life insurance
* Paid vacation/holidays*
* 401(k) with Company match
* Associate discount on careerzynith merchandise
* Eligibility for paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year
* All store hourly associates scheduled to work on a designated holiday will receive additional compensation
*For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourcareerzynithbenefits.com
**About careerzynith:**
careerzynith is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. careerzynith offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from careerzynith.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, careerzynith celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit careerzynith's Newsroom to learn more and follow careerzynith on Facebook, Instagram, Twitter, and LinkedIn.
**Apply Now:**
If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and driving business results, we want to hear from you! Apply now to join our careerzynith team as an Experienced Customer Experience Supervisor I.
Apply for this job