**Experienced Customer Experience Strategic Support Analyst – Supply Chain Solutions & Strategic Performance**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in driving strategic performance and customer engagement through innovative supply chain solutions. If you're a seasoned professional with a passion for data-driven insights and a knack for building strong relationships, we want to hear from you! **About arenaflex** arenaflex is a leading innovator in the logistics and transportation industry, dedicated to providing seamless and efficient solutions that meet the evolving needs of our customers. With a strong commitment to customer satisfaction and a culture of continuous improvement, we're always looking for talented individuals who share our vision and values. **Job Summary** We're seeking an experienced Customer Experience Strategic Support Analyst to join our team in a key role that will drive strategic performance and customer engagement through innovative supply chain solutions. As a seasoned professional, you'll be responsible for managing projects related to supply chain solutions, developing and implementing quantitative analytical solutions, and proactively developing recommendations for customer opportunities and internal processes. **Key Responsibilities** * Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution. * Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives. * Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and quality, customer-centric results and forecasting. * Proactively develop recommendations for customer opportunities and internal processes within cross-departmental projects. * Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence. **Minimum Qualifications** * Bachelor's degree or equivalent. * Four (4) years of work experience in external customer problem resolution. * Demonstrated knowledge of business software applications. * Strong interpersonal skills. * Directly related experience may offset degree requirements. * Directly related advanced degrees may offset experience requirements. **Preferred Qualifications** * Master Export Specialist (MES) – Customs Broker License – Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management or related. * Coordination of air and ocean shipments – including booking, planning, document preparation, and tracking. * Customs import controls and clearance experience. * Certified Export Specialist (CES) – Certified Customs Specialist (CCS). **What We Offer** * Competitive pay: $5,364.26/month – $9,476.86/month (U.S. Pay Range). * Additional pay, premiums, or bonus potential. * Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **Work Environment & Culture** * This position may be located anywhere within the United States, excluding Alaska, Hawaii, and US territories. * Depending on your location, you may be required to work at a FedEx Campus location several times per week. * arenaflex is an equal opportunity employer, committed to diversity and inclusion. * We offer a flexible and supportive work environment that encourages collaboration, innovation, and continuous learning. **How to Apply** If you're a motivated and results-driven professional with a passion for customer experience and supply chain solutions, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations throughout the application process. If you require accommodations, please contact us at [email protected]. **Federal Employment Laws** * Equal Employment Opportunity is the Law * EEO is the Law Supplement * Pay Transparency Policy * Family and Medical Leave Act (FMLA) * Employee Polygraph Protection Act **E-Verify Program Participant** arenaflex participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-Verify Notice (bilingual) * Right to Work Notice (English) / (Spanish) Apply for this job