**Experienced Customer Experience Specialist, French Market at arenaflex**

Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Are you a native English speaker with excellent writing skills and a keen sense of humor? If so, we may have the perfect opportunity for you to join arenaflex as a Customer Experience Specialist, French Market. **About arenaflex** arenaflex is a leading innovator in the tech and insurance industries, dedicated to revolutionizing the way customers interact with our products and services. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences. As a Customer Experience Specialist, French Market, you will play a critical role in shaping the future of customer service at arenaflex. **Job Summary** As a Customer Experience Specialist, French Market, you will be responsible for providing a delightful experience to our customers, adapting your style of support to meet each customer's unique needs in a variety of situations. You will rapidly become an expert across our insurance products and tech stack, using this knowledge to guide customers with confidence and precision. You will identify and communicate critical pain points in the customer journey with a solution-oriented mindset, bringing our values to life while interacting and building community across our teams. **Key Responsibilities** * Provide a delightful experience by adapting your style of support to meet each customer's unique needs in a variety of situations * Rapidly become an expert across our insurance products and tech stack, using this knowledge to guide customers with confidence and precision * Identify and communicate critical pain points in the customer journey with a solution-oriented mindset * Bring our values to life while you interact and build community across our teams * Collaborate closely with our prompt engineers to identify prompt changes for our AI tools and evaluate their impact on our customers * Use your exceptional written communication skills, and keen eye for clear, natural customer communication * Constantly test, learn, and adapt—whether it’s a new tool, SOP, or customer insight—because growth is your baseline * Use AI in your daily tasks and continually strive to optimize your workflow **What You'll Need** * 1-3 years in SaaS, fintech, insurtech, or another digital-first environment—alternatively able to provide a portfolio of side projects that proves you learn fast * Experience with help-desk tools (Zendesk, Intercom, or other relevant tool) plus an itch to automate repetitive macros with AI or no-code tools * Comfort reading API docs, running basic queries, or debugging browser dev-tools—no CS degree required, just genuine curiosity * A track record of self-promotion: blog posts, GitHub PRs, conference lightning talks, or any other evidence that you amplify your own work * Native-level English (bonus points if you can also meme fluently) * Contributions to open-source or community forums and/or fluency in another EU language, a plus * Strong phone and creative writing skills * Helpful personality and loads of attention to detail * A builder’s mindset: whether it’s Google Sheets wizardry, building small apps, or documenting best practices, you leave things better than you found them * Enthusiasm about learning and adapting to the exciting world of AI—exploring this field is a fundamental part of our culture **Why Join arenaflex?** * Collaborate with a talented team of innovators and experts in the tech and insurance industries * Work on cutting-edge projects that shape the future of customer service * Enjoy a dynamic and fast-paced work environment with opportunities for growth and development * Receive comprehensive training and support to help you succeed in your role * Participate in a culture that values empathy, creativity, and continuous learning * Enjoy a competitive compensation package, including benefits and perks **How to Apply** If you are a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job