Experienced Customer Experience Product Marketing Manager – Customer Support & Help Center Strategy

At arenaflex, we believe in the power of great experiences that let people do more, helps communities get stronger, and makes amazing things possible. We're not just growing to build better experiences, we're also building a welcoming place where people who want to make a difference can grow their careers. As a leading provider of innovative internet services, arenaflex is committed to delivering exceptional customer experiences that exceed our customers' expectations. About arenaflex arenaflex is an bolthires company that brings cutting-edge internet services to homes and businesses across the United States.Our growing, inclusive team is expanding as we connect more cities and people. We're passionate about creating a workplace where everyone can thrive, and we're committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status. Job Summary We're seeking an experienced Customer Experience Product Marketing Manager to join our Customer Marketing team at arenaflex.As a key member of our team, you will help create and drive customer-facing help and support efforts to ensure arenaflex customers receive timely, valuable communications across our various marketing platforms. You will play a critical role in executing the program roadmap for Help Center content and how it is consumed across various channels, including Web, Digital, and In-App systems. Responsibilities As the Customer Experience Product Marketing Manager, you will be responsible for: * Help Center Strategy: Own the strategy for operating the customer-facing Help Center end-to-end, ensuring that it is a valuable resource for arenaflex customers.* Customer Support & Communications: Manage the execution of customer support and communications programs & initiatives that enhance the arenaflex customer experience, including Help Center content, transactional email, and other marketing collateral. * Cross-Functional Collaboration: Collaborate consistently on cross-functional projects for organization-wide initiatives, including new product launches, product updates, and addressing customer pain points. * Insight-Driven Decision Making: Work to leverage and define insights on tracking benchmarks and key performance indicators to provide a rigorous plan of continuous content improvement for arenaflex customers.* Help Center Roadmap: Support the development of a roadmap for Help Center content and how it is syndicated across channels such as Web, Portal, and internal knowledge bases. * Customer Marketing Representation: Ensure customer marketing initiatives are represented across different help-based projects and act as the primary liaison between Customer Marketing and other cross-functional teams on those initiatives. Minimum Qualifications To be successful in this role, you will need: *5+ years of experience in a help or support content, user education content, technical writing, or content strategy role.* Experience with content management systems and KMS software (e.g., Lighthouse, etc.). * Research and Analysis Skills: Experience utilizing research techniques to understand the customer journey, insight frameworks, and analyze data into actionable feedback to drive engagement across products, services, and experiences. * Technical Program/Project Management: Experience driving product vision and cross-channel communications. * Strategy and Operations Background: Experience in strategy and operations, either in-house or as a consultant.Preferred Qualifications While not required, the following qualifications would be beneficial: * Strategy and Operations Background: Experience in strategy and operations, either in-house or as a consultant. * HTMLExperience: Experience with HTML. * SEOExperience: Experience with SEO. * Previous Experience in Devices and Hardware or Telecommunications: Previous experience working in devices and hardware or telecommunications. What We Offer arenaflex is committed to providing a comprehensive compensation package that includes: * BaseSalary: A competitive base salary range of $105,000-$154,000.* Bonus: Eligibility for a bonus based on individual and company performance. * Equity: Eligibility for equity in arenaflex. * Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Equal Opportunity Employment arenaflex is an equal opportunity employer and is committed to creating an inclusive workplace for everyone. We welcome applications from diverse candidates and are dedicated to providing reasonable accommodations to applicants with disabilities.If you're passionate about creating exceptional customer experiences and are looking for a challenging and rewarding role, please apply through our website. We can't wait to hear from you! !