**Experienced Customer Experience Concierge – Charlotte Douglas International Airport**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge in our Centurion Lounge at Charlotte Douglas International Airport, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our team of dedicated professionals is united by a shared passion for delivering exceptional customer experiences that drive loyalty and growth. As a member of our team, you'll have the opportunity to learn and grow with us, developing the skills and expertise needed to succeed in a rapidly evolving industry.
**Job Description**
As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of arenaflex to our Card Members, providing personalized service and support to ensure their experience is nothing short of exceptional. Your primary responsibilities will include:
* Welcoming and providing access to Card Members upon arrival at reception
* Taking ownership of the customer's experience from beginning to end, ensuring their needs are met and exceeded
* Creating innovative solutions to resolve customers' issues or concerns, building brand loyalty and enthusiasm
* Employing the Customer First philosophy in meeting customers' needs and expectations
* Providing concierge and lifestyle recommendations to enhance the Card Member experience
* Offering travel consultation and minimal reservation assistance to support our Card Members' travel needs
* Partnering with our food and beverage lounge partners to accommodate the needs of our Card Members
**Qualifications**
To succeed in this role, you'll need:
* A minimum of 1-year recent experience servicing premium customers
* Airline, lounge, or travel industry experience preferred, including reservation experience
* A passion for servicing customers with proactive solutions
* Exceptional communication skills, with the ability to delight customers with every interaction
* The ability to listen to customers' needs and offer confident recommendations, resulting in high satisfaction
* The utmost professionalism and a positive attitude in all interactions
* The ability to rely and collaborate with colleagues in a fast-paced, team environment
* Quick decision-making and problem-solving skills, with a focus on putting the Card Member experience at the forefront
* Resourcefulness and the ability to use the Internet effectively in a face-to-face customer environment
* The ability to utilize and switch between multiple technology platforms with ease
* Adaptability and resilience in an ever-changing environment
* Flexibility to work a variety of shifts, including nights, weekends, and holidays
* Light to moderate lifting may be required for certain job tasks
**Benefits and Perks**
As a member of our team, you'll enjoy a comprehensive benefits package, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture**
Our Centurion Lounge is a dynamic, fast-paced environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. As a Customer Experience Concierge, you'll work closely with our team to create a welcoming and inclusive atmosphere that exceeds our Card Members' expectations. We're committed to fostering a culture of diversity, equity, and inclusion, where everyone feels seen, heard, and valued.
**Salary Range**
The expected hourly pay range for this role is $20.00 to $22.12, with bonus and benefits included.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our team of dedicated professionals is united by a shared passion for delivering exceptional customer experiences that drive loyalty and growth. As a member of our team, you'll have the opportunity to learn and grow with us, developing the skills and expertise needed to succeed in a rapidly evolving industry.
**Job Description**
As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of arenaflex to our Card Members, providing personalized service and support to ensure their experience is nothing short of exceptional. Your primary responsibilities will include:
* Welcoming and providing access to Card Members upon arrival at reception
* Taking ownership of the customer's experience from beginning to end, ensuring their needs are met and exceeded
* Creating innovative solutions to resolve customers' issues or concerns, building brand loyalty and enthusiasm
* Employing the Customer First philosophy in meeting customers' needs and expectations
* Providing concierge and lifestyle recommendations to enhance the Card Member experience
* Offering travel consultation and minimal reservation assistance to support our Card Members' travel needs
* Partnering with our food and beverage lounge partners to accommodate the needs of our Card Members
**Qualifications**
To succeed in this role, you'll need:
* A minimum of 1-year recent experience servicing premium customers
* Airline, lounge, or travel industry experience preferred, including reservation experience
* A passion for servicing customers with proactive solutions
* Exceptional communication skills, with the ability to delight customers with every interaction
* The ability to listen to customers' needs and offer confident recommendations, resulting in high satisfaction
* The utmost professionalism and a positive attitude in all interactions
* The ability to rely and collaborate with colleagues in a fast-paced, team environment
* Quick decision-making and problem-solving skills, with a focus on putting the Card Member experience at the forefront
* Resourcefulness and the ability to use the Internet effectively in a face-to-face customer environment
* The ability to utilize and switch between multiple technology platforms with ease
* Adaptability and resilience in an ever-changing environment
* Flexibility to work a variety of shifts, including nights, weekends, and holidays
* Light to moderate lifting may be required for certain job tasks
**Benefits and Perks**
As a member of our team, you'll enjoy a comprehensive benefits package, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture**
Our Centurion Lounge is a dynamic, fast-paced environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. As a Customer Experience Concierge, you'll work closely with our team to create a welcoming and inclusive atmosphere that exceeds our Card Members' expectations. We're committed to fostering a culture of diversity, equity, and inclusion, where everyone feels seen, heard, and valued.
**Salary Range**
The expected hourly pay range for this role is $20.00 to $22.12, with bonus and benefits included.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now