**Experienced Customer Experience Chatroom Operator – Humanized Conversations & Conversion Improvement**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are alike? If so, we invite you to join blithequark's Conversion Improvement team as a Customer Experience Chatroom Operator. As a key member of our remote team, you will play a vital role in humanizing our AI-powered conversational outreach strategy, ensuring that our clients' customers receive personalized and empathetic support. **About blithequark** blithequark is a leading provider of AI-powered conversational outreach solutions, empowering enterprises to connect with consumers through human-like two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has handled over half a billion humanized conversations, enabling us to deliver automation at a scale unmatched by our competitors. With a focus on empowering enterprises to capture intent and drive meaningful conversations, blithequark has experienced rapid growth since its founding in 2016. We are well-funded and looking to accelerate the next era of growth and expansion of our team. **Job Overview** As a Customer Experience Chatroom Operator, you will be responsible for responding to inbound messages via our chat room, providing thoughtful and articulate guidance to leads regarding questions or concerns around our clients' products or services. You will work closely with our team to create responses that are both relevant and compliant with industry regulations. Your accuracy and attention to detail will be crucial in maintaining a 98%+ accuracy rate in response handling, which will inform our natural language model and drive continuous improvement. **Key Responsibilities** * Respond to inbound messages via our chat room in under 30 seconds, utilizing point and click frequently asked questions canned responses * Create ad-hoc responses that are relevant, appropriate, and compliant with industry regulations * Escalate conversations to leadership when necessary * Document frequently asked questions for continual improvement * Add relevancy to canned responses * Maintain 98% or above accuracy in response handling * Maintain a Replies per Hour rate of 60 replies per hour worked * Participate in other projects as assigned **Essential Qualifications** * Experience in a Customer Service Chatroom environment * Experience with writing responses to consumers in a real-time, chat-based environment * Familiarity with verticals like Automobile Insurance, Health Insurance, and Prescription Drug Plans * Professionalism in all interactions * Exceptional attention to detail, high standard of excellence/perfection * Comfortability on a computer, advanced typing skills (cannot hunt and peck) * Good grammatical, spelling, and logic skills * Exceptional verbal, communication, and written skills * Reliable and responsible to a designated schedule * Must have reliable strong internet/WiFi **Preferred Qualifications** * College Degree * Experience with natural language processing or AI-powered conversational outreach solutions **Core Values** At blithequark, we live by four core values that guide our behavior and decision-making: * **Lean**: We strive to find the right balance between administration and action, streamlining processes to ensure efficiency and effectiveness. * **Passion**: We are passionate about delivering exceptional experiences and driving meaningful conversations. We take on additional projects and roles to help our teams and clients succeed. * **Happiness**: We believe in finding balance in both our personal and work lives. We participate in group and team activities, prioritize wellness, and offer benefits that support our overall well-being. * **Improve**: We are committed to continuous improvement, seeking ways to innovate and streamline our processes to drive better outcomes for our clients and teammates. * **Team**: We support and assist our teammates, taking on additional projects and roles to add value and drive success. **Career Growth Opportunities & Learning Benefits** As a member of our team, you will have opportunities to grow and develop your skills, including: * Ongoing training and development in natural language processing and AI-powered conversational outreach solutions * Opportunities to take on additional projects and roles to drive growth and success * Collaborative and dynamic work environment with a focus on teamwork and continuous improvement * Flexible work arrangements, including remote work options and flexible hours * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment & Company Culture** At blithequark, we value a collaborative and dynamic work environment that supports our core values. We prioritize flexibility, work-life balance, and continuous learning and growth. Our team is passionate about delivering exceptional experiences and driving meaningful conversations. We are committed to creating a culture that is inclusive, supportive, and empowering. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Salary: $40,000 - $60,000 per year, depending on experience * Benefits: Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: Flexible work arrangements, including remote work options and flexible hours, and opportunities for professional development and growth **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! 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