Experienced Customer Experience Banker (Part Time 30-35hrs) – Financial Concierge and Relationship Builder at blithequark

Welcome to blithequark: Empowering Customer Relationships and Financial Growth At blithequark, we pride ourselves on fostering a welcoming and inclusive team environment where every colleague is empowered to make a positive impact on our customers' financial journeys. Our branch banking roles offer a unique opportunity to be part of a dynamic team that values ideas, opinions, and contributions from all members. As a Customer Experience Banker, you will be the face of our organization, serving as a Financial Concierge to our walk-in customers and playing a pivotal role in helping them achieve their financial goals. Job Overview In this part-time role (30-35 hours per week), you will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, and providing exemplary customer service. Your ability to understand and educate customers on consumer deposit products, identify opportunities to grow customer relationships, and demonstrate acumen in sales, customer service, and relationship management will be essential to your success in this position. Key Responsibilities: Provide excellent customer service and effectively resolve customer issues in a professional and courteous manner Be proficient in understanding and educating customers on consumer deposit products and services Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners Educate and refer customers to other areas of blithequark to deepen relationships and build strong partnerships Adhere to all operational, security, risk, and regulatory policies and procedures to ensure compliance and mitigate risk Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation Perform other duties as assigned by management to support the team and achieve business objectives Qualifications and Requirements To be considered for this exciting opportunity, you must possess the following qualifications: Essential Qualifications: High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role Alternatively, a Bachelor's Degree can be considered in lieu of experience Preferred Qualifications: 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales Cash handling skills and experience with financial transactions Comfort with technology, including mobile services and online banking services Skills and Competencies To excel in this role, you must possess the following skills and competencies: Excellent communication and interpersonal skills to build strong relationships with customers and colleagues Strong sales and customer service skills to identify opportunities and provide solutions to customers Ability to work in a fast-paced environment and prioritize tasks to meet deadlines Basic math skills and attention to detail to accurately process financial transactions Ability to adapt to new technologies and systems to stay up-to-date with industry developments Career Growth and Development At blithequark, we are committed to the growth and development of our colleagues. As a Customer Experience Banker, you will have access to training and development programs to enhance your skills and knowledge, as well as opportunities to advance your career within the organization. Our goal is to provide a supportive and inclusive environment that fosters learning, innovation, and collaboration. Work Environment and Company Culture blithequark is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our colleagues are our greatest asset, and we strive to provide a workplace that is respectful, supportive, and empowering. Our company culture is built on the principles of looking out for people, being forward-thinking, and demonstrating a can-do attitude. We are committed to making a positive impact on our customers, colleagues, and communities. Compensation and Benefits blithequark offers a competitive compensation and benefits package to our colleagues, including a comprehensive range of benefits, such as health insurance, retirement savings plans, and paid time off. We also offer opportunities for professional development, career advancement, and recognition for outstanding performance. Conclusion If you are a motivated and customer-focused individual who is passionate about helping others achieve their financial goals, we encourage you to apply for this exciting opportunity to join our team as a Customer Experience Banker. At blithequark, we are committed to making a positive impact on our customers, colleagues, and communities, and we believe that you can be an integral part of our mission. Apply today to start your journey with blithequark and take the first step towards a rewarding and challenging career in banking. Apply for this job