**Experienced Customer Experience Associate – Weekend Warrior**
**Join arenaflex in Building a Safety Net for Self-Employment**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed individuals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Experience Associate to join our Account Support team, dedicated to helping our customers succeed with our innovative business banking tools.
**About arenaflex**
arenaflex is revolutionizing the way self-employed individuals manage their businesses by providing a suite of tools that automate taxes, expense tracking, and business banking. Our mission is to give self-employed people the security and peace of mind that has historically only been possible at big corporations. We're a team of kind, resourceful, and passionate individuals who are committed to building a safety net for self-employment.
**The Customer Experience Team at arenaflex**
Our Customer Experience team is at the heart of what we do at arenaflex. We're a close-knit group of experts who directly support our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. As a Customer Experience Associate, you'll be part of a team that's dedicated to providing the best possible experience for our customers. You'll work closely with our product, design, and engineering teams to identify customer trends, collect product feedback, and triage software bugs.
**Key Responsibilities**
As a Customer Experience Associate, you'll be responsible for:
* Supporting our customers via phone, email, and social media channels during arenaflex's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT)
* Maintaining internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate
* Representing the Voice of Customer to our product, engineering, design, and business teams to ensure their needs are top of mind as arenaflex continues to grow
* Identifying gaps in our internal processes and tools on the CX team and helping develop and implement improvements
* Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering
**Essential Qualifications**
To thrive in this role, you'll need:
* 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products
* Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack)
* Comfort working remotely and experience working with distributed teams across different time zones
* Excellent written and verbal communication skills, with a focus on empathy and problem-solving
* A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers
**Preferred Qualifications**
* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment
* A basic understanding of banking, personal finance, and/or taxes
**Compensation and Benefits**
arenaflex offers a competitive base salary, ranging from $26.92 to $29 per hour, depending on experience. Our total compensation package includes:
* 401K, FSA, and Commuter Benefits
* Paid parental leave (16 weeks of flexible parental leave)
* Comprehensive medical, dental, and vision benefits
* Meaningful equity (industry-competitive equity to all employees)
* Flexible vacation policy (vacations, appointments, mental health days)
* Work anywhere (arenaflex offices in SF and NYC, with fully remote working options)
**About You**
We're a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed individuals, we'd love to hear from you!
**Perks and Benefits**
* 401K, FSA, and Commuter Benefits
* Paid parental leave (16 weeks of flexible parental leave)
* Health benefits (comprehensive medical, dental, and vision benefits)
* Work anywhere (arenaflex offices in SF and NYC, with fully remote working options)
* Meaningful equity (industry-competitive equity to all employees)
* Flexible vacation policy (vacations, appointments, mental health days)
**How to Apply**
If you're excited about the opportunity to join arenaflex and make a meaningful impact in the lives of self-employed individuals, please apply through our website: [insert link]. We can't wait to hear from you!
Apply Now
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed individuals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Experience Associate to join our Account Support team, dedicated to helping our customers succeed with our innovative business banking tools.
**About arenaflex**
arenaflex is revolutionizing the way self-employed individuals manage their businesses by providing a suite of tools that automate taxes, expense tracking, and business banking. Our mission is to give self-employed people the security and peace of mind that has historically only been possible at big corporations. We're a team of kind, resourceful, and passionate individuals who are committed to building a safety net for self-employment.
**The Customer Experience Team at arenaflex**
Our Customer Experience team is at the heart of what we do at arenaflex. We're a close-knit group of experts who directly support our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. As a Customer Experience Associate, you'll be part of a team that's dedicated to providing the best possible experience for our customers. You'll work closely with our product, design, and engineering teams to identify customer trends, collect product feedback, and triage software bugs.
**Key Responsibilities**
As a Customer Experience Associate, you'll be responsible for:
* Supporting our customers via phone, email, and social media channels during arenaflex's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT)
* Maintaining internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate
* Representing the Voice of Customer to our product, engineering, design, and business teams to ensure their needs are top of mind as arenaflex continues to grow
* Identifying gaps in our internal processes and tools on the CX team and helping develop and implement improvements
* Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering
**Essential Qualifications**
To thrive in this role, you'll need:
* 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products
* Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack)
* Comfort working remotely and experience working with distributed teams across different time zones
* Excellent written and verbal communication skills, with a focus on empathy and problem-solving
* A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers
**Preferred Qualifications**
* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment
* A basic understanding of banking, personal finance, and/or taxes
**Compensation and Benefits**
arenaflex offers a competitive base salary, ranging from $26.92 to $29 per hour, depending on experience. Our total compensation package includes:
* 401K, FSA, and Commuter Benefits
* Paid parental leave (16 weeks of flexible parental leave)
* Comprehensive medical, dental, and vision benefits
* Meaningful equity (industry-competitive equity to all employees)
* Flexible vacation policy (vacations, appointments, mental health days)
* Work anywhere (arenaflex offices in SF and NYC, with fully remote working options)
**About You**
We're a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed individuals, we'd love to hear from you!
**Perks and Benefits**
* 401K, FSA, and Commuter Benefits
* Paid parental leave (16 weeks of flexible parental leave)
* Health benefits (comprehensive medical, dental, and vision benefits)
* Work anywhere (arenaflex offices in SF and NYC, with fully remote working options)
* Meaningful equity (industry-competitive equity to all employees)
* Flexible vacation policy (vacations, appointments, mental health days)
**How to Apply**
If you're excited about the opportunity to join arenaflex and make a meaningful impact in the lives of self-employed individuals, please apply through our website: [insert link]. We can't wait to hear from you!
Apply Now