**Experienced Customer Experience Associate - Weekend Warrior**

**Join arenaflex in Revolutionizing the Self-Employed Workforce** Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed individuals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a pioneering company that's changing the game for the 60 million Americans who call themselves self-employed. **About arenaflex** arenaflex is a business bank account that automates taxes and expense tracking, giving self-employed individuals the security and peace of mind they deserve. We believe that small business owners should spend more time doing what they love and less time on their business finances. Our mission is to build the safety net for self-employment, and we're looking for kind, resourceful, and passionate people to join us on this journey. **The Customer Experience Team at arenaflex** Our Customer Experience team is at the heart of what we do at arenaflex. We're a tight-knit group of professionals who are dedicated to supporting our customers at every stage of their journey, from onboarding to successfully running their business with our tools and resources. As a Customer Experience Associate, you'll be part of this team, working closely with our customers to resolve their queries, provide guidance, and ensure that they have an exceptional experience with arenaflex. **Key Responsibilities** As a Customer Experience Associate, you'll be responsible for: * Supporting our customers via phone, email, and social media channels during arenaflex's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT) * Maintaining internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate * Representing the Voice of Customer to our product, engineering, design, and business teams, to ensure that their needs are top of mind as arenaflex continues to grow * Identifying gaps in our internal processes and tools on the CX team and helping to develop and implement improvements * Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering **Essential Qualifications** To thrive in this role, you'll need: * 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products * Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack) * Comfort working remotely and experience working with distributed teams across different time zones * Excellent written and verbal communication skills, with a focus on empathy and problem-solving * A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers **Preferred Qualifications** While not essential, it's a plus if you have: * First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment * A basic understanding of banking, personal finance, and/or taxes **Compensation and Benefits** arenaflex offers a competitive base salary, with an anticipated wage range of $26.92-$29 per hour. Our total compensation package includes a generous benefits package, including: * 401K, FSA, and Commuter Benefits * Paid parental leave (16 weeks of flexible parental leave) * Comprehensive medical, dental, and vision benefits * Work anywhere (arenaflex offices in SF and NYC, with fully remote working options) * Meaningful equity (industry-competitive equity to all employees) * Flexible vacation policy (vacations, appointments, mental health days) **About You** We're a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we're searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others. **Ready to Join the arenaflex Team?** If you're looking for a role where you'll have the opportunity to make a meaningful contribution and great impact, we'd love to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the self-employed workforce. Apply for this job