Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
At careerzynith, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're bringing together community, shopping, and entertainment in a unique and exciting way. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for talented individuals to join our team as Customer Experience Agents.
**About careerzynith**
careerzynith is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's committed to our values and passionate about building a great community. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles, making us a one-stop-shop for customers looking for unique and exciting experiences.
**Role**
As a Customer Experience Agent, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be the face of careerzynith, interacting with buyers and sellers to ensure a positive experience and resolving any issues that may arise. Your goal will be to make sure our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be there to make it right.
**Key Responsibilities:**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
* Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
* Become an expert in careerzynith's product, processes, and systems to drive positive outcomes for our users.
* Work with other departments to troubleshoot, research, and resolve open questions.
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
**You**
We're looking for individuals who are curious, growth-minded, and passionate about delivering exceptional customer experiences. If you're a hungry individual looking to jump-start your career in a fast-paced environment, we want to hear from you. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential.
**Requirements:**
* Open to working an overnight shift from 10pm - 7:00am PST.
* 2+ years of Support experience handling email and/or chat services.
* Weekend availability required.
* Understanding of Ecommerce and Marketplace operations.
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
* Obsession with customers / being customer-first / serving customers.
* Proactive problem-solver and process-improver.
* Knowledge of Collectibles is a plus.
* Bachelor's degree or college experience preferred.
* Previous start-up experience is a plus.
**Team Environment**
Our team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and growth. As a member of our team, you'll have the opportunity to work with a talented group of individuals who are passionate about delivering exceptional customer experiences.
**Compensation and Benefits**
* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.
* Flexible Time off Policy and holiday pay for working Company-wide Holidays.
* Health Insurance options including Medical, Dental, Vision.
* Work From Home Support.
* Home office setup allowance.
* Monthly allowance for cell phone and internet.
* Care benefits.
* Monthly allowance on both food and wellness.
* Annual allowance towards Childcare.
* Lifetime benefit for family planning, such as adoption or fertility expenses.
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
* Monthly allowance to dogfood the app.
* Parental Leave.
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**Equal Opportunity Employer**
careerzynith is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to be a part of a dynamic and innovative company, we want to hear from you. Apply now to join our team as a Customer Experience Agent and be a part of shaping the future of ecommerce.
Apply for this job
**About careerzynith**
careerzynith is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's committed to our values and passionate about building a great community. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles, making us a one-stop-shop for customers looking for unique and exciting experiences.
**Role**
As a Customer Experience Agent, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be the face of careerzynith, interacting with buyers and sellers to ensure a positive experience and resolving any issues that may arise. Your goal will be to make sure our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be there to make it right.
**Key Responsibilities:**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
* Resolve all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
* Become an expert in careerzynith's product, processes, and systems to drive positive outcomes for our users.
* Work with other departments to troubleshoot, research, and resolve open questions.
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
**You**
We're looking for individuals who are curious, growth-minded, and passionate about delivering exceptional customer experiences. If you're a hungry individual looking to jump-start your career in a fast-paced environment, we want to hear from you. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential.
**Requirements:**
* Open to working an overnight shift from 10pm - 7:00am PST.
* 2+ years of Support experience handling email and/or chat services.
* Weekend availability required.
* Understanding of Ecommerce and Marketplace operations.
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
* Obsession with customers / being customer-first / serving customers.
* Proactive problem-solver and process-improver.
* Knowledge of Collectibles is a plus.
* Bachelor's degree or college experience preferred.
* Previous start-up experience is a plus.
**Team Environment**
Our team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and growth. As a member of our team, you'll have the opportunity to work with a talented group of individuals who are passionate about delivering exceptional customer experiences.
**Compensation and Benefits**
* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.
* Flexible Time off Policy and holiday pay for working Company-wide Holidays.
* Health Insurance options including Medical, Dental, Vision.
* Work From Home Support.
* Home office setup allowance.
* Monthly allowance for cell phone and internet.
* Care benefits.
* Monthly allowance on both food and wellness.
* Annual allowance towards Childcare.
* Lifetime benefit for family planning, such as adoption or fertility expenses.
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
* Monthly allowance to dogfood the app.
* Parental Leave.
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**Equal Opportunity Employer**
careerzynith is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to be a part of a dynamic and innovative company, we want to hear from you. Apply now to join our team as a Customer Experience Agent and be a part of shaping the future of ecommerce.
Apply for this job