Experienced Customer Experience Agent – Global Support Operations
At careerzynith, we're on a mission to revolutionize the way people connect with each other and access the goods and services they need. As a key member of our Marketplace Live Operations team, you'll play a vital role in delivering exceptional customer experiences to our thousands of partner merchants, customers, and dashers worldwide. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**Job Highlights:**
* Full-time position with a direct contract with careerzynith
* Weekly pay (every Friday)
* Competitive compensation package with opportunities for bonuses and growth
* Comprehensive benefits, including paid personal days, work-from-home equipment, life insurance, and more
* Opportunities to learn and grow with a rapidly expanding company
* Collaborative and dynamic work environment with a team of like-minded professionals
**About the Role:**
As an Experienced Customer Experience Agent, you'll be responsible for handling three main channels: Inbound Calls, Chats, and Emails for careerzynith's partner merchants, customers, and dashers worldwide. You'll be the face of our company, providing exceptional support and resolving time-sensitive issues in a timely and professional manner. Your expertise will be developed through our comprehensive training program, and you'll have the opportunity to work with a range of stakeholders, from merchants to customers to dashers.
**Key Responsibilities:**
* Handle Inbound Calls, Chats, and Emails for careerzynith's partner merchants, customers, and dashers worldwide
* Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner
* Develop deep expertise in how careerzynith's processes, systems, and resources work, and how to use them to drive positive outcomes
* Demonstrate effective communication skills and relationship-building
* Excel at Quality! We want to be the best Customer Experience Company out there!
**Essential Qualifications:**
* At least 1 year of experience troubleshooting customer issues using email, phone, and chat
* Fluent English language skills, with above-average technical fluency (typing speed of 40 WPM)
* Experience in a fast-paced customer service role, with resilience in an ever-changing environment
* Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using careerzynith's brand voice and tone
* Highly-motivated individual that works well in a team environment
* Above-average technological fluency, including smartphone application navigation, computer function navigation, and more
**Preferred Qualifications:**
* Experience maintaining a high level of professionalism in a customer-facing role
* High emotional intelligence and ability to build strong relationships with stakeholders
* Customer-centric approach, with a passion for helping people
* Ability to juggle multiple tasks and priorities in a fast-paced environment
* Experience working in a 24/7 operation, with flexibility to work evenings, weekends, or holidays
**Why You'll Love Working at careerzynith:**
* We're leaders - Leadership is not limited to our management team. It's something everyone at careerzynith embraces and embodies.
* We're doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
* We're learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
* We're customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
* We're all careerzynith - The magic of careerzynith is our people, together making our inspiring goals attainable and driving us to greater heights.
**Compensation and Benefits:**
* Base salary: $15,000 MXN monthly
* Monthly wellness bonus: $1,000 MXN
* Monthly grocery vouchers: $1,000 MXN
* Performance bonus: Up to $3,750 MXN
* Comprehensive benefits package, including paid personal days, work-from-home equipment, life insurance, and more
**Social Security and Medical Coverage:**
* IMSS
* Ambulance service: 5 free events
* Medical assistance at home: 2 free events, subsequent services at preferential costs
* 24/7 medical orientation: Free phone consultations year-round
* Psychological assistance: Free initial consultation, preferential rates for additional sessions
* Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
* Home nursing services
* Dental assistance and vision care program
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of like-minded professionals and be a part of careerzynith's mission to revolutionize the way people connect with each other and access the goods and services they need.
Apply Now!
Apply for this job
**Job Highlights:**
* Full-time position with a direct contract with careerzynith
* Weekly pay (every Friday)
* Competitive compensation package with opportunities for bonuses and growth
* Comprehensive benefits, including paid personal days, work-from-home equipment, life insurance, and more
* Opportunities to learn and grow with a rapidly expanding company
* Collaborative and dynamic work environment with a team of like-minded professionals
**About the Role:**
As an Experienced Customer Experience Agent, you'll be responsible for handling three main channels: Inbound Calls, Chats, and Emails for careerzynith's partner merchants, customers, and dashers worldwide. You'll be the face of our company, providing exceptional support and resolving time-sensitive issues in a timely and professional manner. Your expertise will be developed through our comprehensive training program, and you'll have the opportunity to work with a range of stakeholders, from merchants to customers to dashers.
**Key Responsibilities:**
* Handle Inbound Calls, Chats, and Emails for careerzynith's partner merchants, customers, and dashers worldwide
* Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner
* Develop deep expertise in how careerzynith's processes, systems, and resources work, and how to use them to drive positive outcomes
* Demonstrate effective communication skills and relationship-building
* Excel at Quality! We want to be the best Customer Experience Company out there!
**Essential Qualifications:**
* At least 1 year of experience troubleshooting customer issues using email, phone, and chat
* Fluent English language skills, with above-average technical fluency (typing speed of 40 WPM)
* Experience in a fast-paced customer service role, with resilience in an ever-changing environment
* Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using careerzynith's brand voice and tone
* Highly-motivated individual that works well in a team environment
* Above-average technological fluency, including smartphone application navigation, computer function navigation, and more
**Preferred Qualifications:**
* Experience maintaining a high level of professionalism in a customer-facing role
* High emotional intelligence and ability to build strong relationships with stakeholders
* Customer-centric approach, with a passion for helping people
* Ability to juggle multiple tasks and priorities in a fast-paced environment
* Experience working in a 24/7 operation, with flexibility to work evenings, weekends, or holidays
**Why You'll Love Working at careerzynith:**
* We're leaders - Leadership is not limited to our management team. It's something everyone at careerzynith embraces and embodies.
* We're doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
* We're learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
* We're customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
* We're all careerzynith - The magic of careerzynith is our people, together making our inspiring goals attainable and driving us to greater heights.
**Compensation and Benefits:**
* Base salary: $15,000 MXN monthly
* Monthly wellness bonus: $1,000 MXN
* Monthly grocery vouchers: $1,000 MXN
* Performance bonus: Up to $3,750 MXN
* Comprehensive benefits package, including paid personal days, work-from-home equipment, life insurance, and more
**Social Security and Medical Coverage:**
* IMSS
* Ambulance service: 5 free events
* Medical assistance at home: 2 free events, subsequent services at preferential costs
* 24/7 medical orientation: Free phone consultations year-round
* Psychological assistance: Free initial consultation, preferential rates for additional sessions
* Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
* Home nursing services
* Dental assistance and vision care program
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of like-minded professionals and be a part of careerzynith's mission to revolutionize the way people connect with each other and access the goods and services they need.
Apply Now!
Apply for this job