Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)
At careerzynith, we're on a mission to revolutionize the way people experience eyewear and vision care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and building strong relationships with our customers. If you're passionate about our brand and excited to make a meaningful impact, we want to hear from you!
**About careerzynith**
careerzynith was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything from our products to our business practices. Our goal is to create a more equitable and sustainable future, and we're committed to doing good in the world without charging a premium for it.
**What You'll Do**
As a Customer Experience Advisor, you'll be the face of careerzynith, providing nothing-but-wonderful customer service to our customers across the country. Your responsibilities will include:
* Delivering exceptional customer service by supporting customers who call careerzynith retail stores and by answering customer emails
* Learning our internal management system to efficiently process sales orders and maintain customer relationships
* Using internal communication software to interact with your teammates, management, and other departments
* Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience
**Who You Are**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who can think outside the box and adapt to new situations. You'll also be a sensitive and skillful communicator who can navigate multiple communication channels and adapt your tone and style to suit your audience.
**Requirements**
To be successful in this role, you'll need to:
* Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Be available evenings and weekends, including during the holiday season
* Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Extra Credit**
While not required, we're looking for candidates with:
* Customer service experience
* Experience working from home
**About Our Culture**
At careerzynith, we're a company that values creativity, empathy, and innovation. We believe in transparency and inclusivity, and we're committed to building a workplace where all employees can bring their authentic selves and feel engaged and valued. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign, and we're committed to continuing to build a workplace that's based on inclusive behaviors and equitable systems.
**Benefits and Perks**
As a Customer Experience Advisor, you'll enjoy:
* Competitive hourly rate of $14.25/hour
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* Access to our annual Impact Report and Racial Equity Strategy
* A fun and dynamic work environment with a team of passionate and dedicated colleagues
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Apply Now!**
Apply Job!
**Join Our Team!**
At careerzynith, we're committed to building a team that's diverse, inclusive, and passionate about making a difference. If you're excited about our mission and values, we want to hear from you!
Apply for this job
**About careerzynith**
careerzynith was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything from our products to our business practices. Our goal is to create a more equitable and sustainable future, and we're committed to doing good in the world without charging a premium for it.
**What You'll Do**
As a Customer Experience Advisor, you'll be the face of careerzynith, providing nothing-but-wonderful customer service to our customers across the country. Your responsibilities will include:
* Delivering exceptional customer service by supporting customers who call careerzynith retail stores and by answering customer emails
* Learning our internal management system to efficiently process sales orders and maintain customer relationships
* Using internal communication software to interact with your teammates, management, and other departments
* Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience
**Who You Are**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who can think outside the box and adapt to new situations. You'll also be a sensitive and skillful communicator who can navigate multiple communication channels and adapt your tone and style to suit your audience.
**Requirements**
To be successful in this role, you'll need to:
* Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Be available evenings and weekends, including during the holiday season
* Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Extra Credit**
While not required, we're looking for candidates with:
* Customer service experience
* Experience working from home
**About Our Culture**
At careerzynith, we're a company that values creativity, empathy, and innovation. We believe in transparency and inclusivity, and we're committed to building a workplace where all employees can bring their authentic selves and feel engaged and valued. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign, and we're committed to continuing to build a workplace that's based on inclusive behaviors and equitable systems.
**Benefits and Perks**
As a Customer Experience Advisor, you'll enjoy:
* Competitive hourly rate of $14.25/hour
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* Access to our annual Impact Report and Racial Equity Strategy
* A fun and dynamic work environment with a team of passionate and dedicated colleagues
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Apply Now!**
Apply Job!
**Join Our Team!**
At careerzynith, we're committed to building a team that's diverse, inclusive, and passionate about making a difference. If you're excited about our mission and values, we want to hear from you!
Apply for this job