**Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we're excited to introduce you to this incredible opportunity to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville, TN. At blithequark, we're revolutionizing the way people experience eyewear and eye care. Our mission is to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of innovation, creativity, and empathy. And we're looking for talented individuals like you to join our team and help us make a meaningful difference in the lives of our customers. **What You'll Do:** As a Customer Experience Advisor, you'll be the face of blithequark, providing nothing-but-wonderful customer service to our customers across the country. Your responsibilities will include: * Delivering exceptional customer service through phone and email support, ensuring that every interaction is a positive and memorable experience for our customers. * Learning and utilizing our internal management system to efficiently process sales orders and maintain customer relationships. * Collaborating with your teammates, management, and other departments through our internal communication software to ensure seamless communication and a unified customer experience. * Identifying and resolving customer pain points and trends, and developing innovative solutions to optimize each customer's experience. **Who You Are:** We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You're a creative problem solver who thinks outside the box, a sensitive and skillful communicator who can adapt your tone and style to suit your audience, and a highly organized and attentive individual who can juggle multiple tasks with ease. You're also eager to learn new technology systems and procedures, and are highly proficient in navigating multiple tabs and windows. **Requirements:** To be successful in this role, you'll need to: * Attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome). * Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts. * Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT. * Be available evenings and weekends, including during the holiday season. * Have a reliable high-speed internet connection with access to your router. * Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE). **Extra Credit:** While not required, we encourage applicants with customer service experience and experience working from home to apply. **About Us:** At blithequark, we're driven to create a workplace that's based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We're committed to transparency and have laid out our values and goals in our annual Impact Report and Racial Equity Strategy. **Why Join Us:** As a Customer Experience Advisor at blithequark, you'll have the opportunity to: * Work with a talented and passionate team that's dedicated to making a meaningful difference in the lives of our customers. * Develop your skills and expertise in customer service, communication, and problem-solving. * Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding. * Participate in company outings and events, volunteering and learning opportunities, and connect with your colleagues through our various employee resource groups. * Be part of a company that's committed to transparency, inclusivity, and equity. **Compensation and Benefits:** As a part-time Customer Experience Advisor, you'll receive a competitive hourly rate of $14.25 per hour. You'll also have access to a range of benefits, including: * A comprehensive training program to help you develop your skills and expertise. * Opportunities for career growth and advancement within the company. * A dynamic and supportive work environment that's always challenging and rewarding. * A range of employee resource groups and networking opportunities to connect with your colleagues. * A commitment to transparency, inclusivity, and equity that's reflected in our company values and goals. **How to Apply:** If you're a motivated and customer-centric individual who's passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join blithequark as a part-time Customer Experience Advisor. Please visit our website to learn more about our company and our values, and to apply for this role. Apply Job! Apply for this job