**Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where creativity and innovation are encouraged? If so, we invite you to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville. As a key member of our team, you will play a vital role in representing blithequark and facilitating meaningful customer interactions. **About blithequark** At blithequark, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. **What You'll Do** As a Customer Experience Advisor, you will be responsible for delivering nothing-but-wonderful customer service by supporting customers via email and live chat. You will learn our internal management system to efficiently process sales orders and maintain customer relationships. You will also use internal communication software to interact with your teammates, management, and other departments. Your creativity and innovative problem-solving skills will be essential in dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience. **Key Responsibilities:** * Deliver exceptional customer service via email and live chat * Learn and utilize our internal management system to process sales orders and maintain customer relationships * Utilize internal communication software to interact with teammates, management, and other departments * Develop creative solutions to address customer trends and pain points * Collaborate with the team to ensure seamless customer experiences **Who You Are** We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You should be a creative and innovative problem solver who continually thinks outside the box. As a sensitive and skillful communicator, you will be able to adapt your tone and communication style depending on your audience. You should be eager to learn new technology systems and procedures, able to juggle multiple tasks at once while remaining organized and attentive to detail, and highly proficient in navigating multiple tabs and windows. **Requirements:** * Ability to attend a virtual two-week onboarding via Google Meet video calls * Quiet workspace with minimal noise (i.e., home office) for fulfilling shifts * Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT * Availability evenings and weekends, including during the holiday season * Reliable high-speed internet connection with access to your router * Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) **Preferred Qualifications:** * Customer service experience * Experience working from home **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in navigating multiple tabs and windows * Ability to adapt to new technology systems and procedures * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Experience Advisor, you will have the opportunity to learn and develop new skills, work with a talented team, and contribute to a company that's making a positive impact. We offer a range of learning and development opportunities, including training programs, mentorship, and opportunities for advancement. **Work Environment and Company Culture:** We're a company that values inclusivity, diversity, and equity. Our workplace is based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves and feel engaged. We're committed to transparency and have an annual Impact Report and Racial Equity Strategy that outlines our values and goals. Our company culture is built on creativity, empathy, and innovation, and we're always looking for ways to improve and grow. **Compensation, Perks, and Benefits:** As a part-time Customer Experience Advisor, you will be compensated at a rate of $13.00 per hour. We offer a range of benefits, including: * Competitive hourly rate * Opportunities for advancement and career growth * Comprehensive training and development programs * Collaborative and inclusive work environment * Access to cutting-edge technology and tools * Flexible work arrangements and remote work options **How to Apply:** If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and equitable, and we're proud to be a Best Place to Work for LGBTQ+ employees, as recognized by the Human Rights Campaign. Apply for this job