Experienced Customer Escalation Representative – Remote Opportunity at careerzynith
Are you a customer service professional looking for a new challenge that will allow you to grow and develop your skills in a dynamic and supportive environment? Look no further than careerzynith, a leading provider of innovative solutions and services. We are seeking an experienced Customer Escalation Representative to join our team of dedicated and passionate professionals who are committed to delivering exceptional customer experiences.
**About careerzynith**
careerzynith is a forward-thinking organization that is passionate about empowering our customers to achieve their goals. We believe in the importance of building strong relationships with our customers and are committed to delivering tailored solutions that meet their unique needs. Our team is comprised of a diverse range of talented individuals who are dedicated to making a positive impact in the lives of our customers.
**The Role**
As a Customer Escalation Representative at careerzynith, you will play a critical role in representing the voice and heart of our products. You will be responsible for responding to escalated customer inquiries via phone, email, and chat, and for assisting internal and external customers to resolve their issues without further escalation. You will also be responsible for managing successful resolutions to escalated customer complaints, including supervisor and customer escalation calls, and for ensuring continued customer loyalty.
**Key Responsibilities**
* Respond to escalated customer inquiries via phone, email, and chat, from all business groups
* Assist internal and external customers to resolve their issues without further escalation
* Manage successful resolutions to escalated customer complaints, including supervisor and customer escalation calls, ensuring continued customer loyalty
* Provide information to lower level representatives enabling them to complete their customer interactions accurately and efficiently without additional follow-up
* Maintain accurate records of customer interactions, including details of inquiries, comments, and actions taken
* Ensure high levels of customer satisfaction balancing customer service, quality, and efficiency
* Maintain acceptable performance standards for reliability, data collection, communication, knowledge, customer satisfaction, teamwork, professionalism, and learning and growth
* All other duties as assigned
**About You**
We are looking for a highly motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need to have:
* High school diploma or equivalent
* Two to four years customer service experience
* Excellent verbal and written communication skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and to prioritize multiple tasks and responsibilities
* Ability to maintain confidentiality and to handle sensitive customer information
* Ability to work independently and as part of a team
* Ability to adapt to changing priorities and to be flexible in your approach
**Work Environment and Culture**
careerzynith is a remote-friendly organization that offers a flexible and supportive work environment. Our team is comprised of a diverse range of talented individuals who are passionate about delivering exceptional customer experiences. We believe in the importance of building strong relationships with our customers and are committed to delivering tailored solutions that meet their unique needs.
**Benefits and Perks**
* Remote work style
* Paid orientation and training
* Benefits (medical, vision, dental, life insurance, and disability)
* Company-paid holidays
* Paid time off: personal, vacation, and sick time
* 401(k) with company match
* Employee assistance program
* Tuition reimbursement
* Employee discounts
* Pay differentials
**Schedule**
* 10:30 am - 7:00 pm EST
**Location**
* This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists.
**Pay Transparency Policy Statement**
careerzynith is committed to transparency in our compensation practices. We believe that all employees should have access to information about our compensation policies and practices. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
**Notice to Recruiting Firms/Agencies**
careerzynith typically recruits candidates directly, rather than through a third-party recruiting firm or agency. We will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of careerzynith, and if careerzynith has a contract with the recruiter.
**How to Apply**
If you are a motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we will be in touch with you shortly to discuss your qualifications and experience.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and to the opportunity to discuss this exciting opportunity with you.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking organization that is passionate about empowering our customers to achieve their goals. We believe in the importance of building strong relationships with our customers and are committed to delivering tailored solutions that meet their unique needs. Our team is comprised of a diverse range of talented individuals who are dedicated to making a positive impact in the lives of our customers.
**The Role**
As a Customer Escalation Representative at careerzynith, you will play a critical role in representing the voice and heart of our products. You will be responsible for responding to escalated customer inquiries via phone, email, and chat, and for assisting internal and external customers to resolve their issues without further escalation. You will also be responsible for managing successful resolutions to escalated customer complaints, including supervisor and customer escalation calls, and for ensuring continued customer loyalty.
**Key Responsibilities**
* Respond to escalated customer inquiries via phone, email, and chat, from all business groups
* Assist internal and external customers to resolve their issues without further escalation
* Manage successful resolutions to escalated customer complaints, including supervisor and customer escalation calls, ensuring continued customer loyalty
* Provide information to lower level representatives enabling them to complete their customer interactions accurately and efficiently without additional follow-up
* Maintain accurate records of customer interactions, including details of inquiries, comments, and actions taken
* Ensure high levels of customer satisfaction balancing customer service, quality, and efficiency
* Maintain acceptable performance standards for reliability, data collection, communication, knowledge, customer satisfaction, teamwork, professionalism, and learning and growth
* All other duties as assigned
**About You**
We are looking for a highly motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need to have:
* High school diploma or equivalent
* Two to four years customer service experience
* Excellent verbal and written communication skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and to prioritize multiple tasks and responsibilities
* Ability to maintain confidentiality and to handle sensitive customer information
* Ability to work independently and as part of a team
* Ability to adapt to changing priorities and to be flexible in your approach
**Work Environment and Culture**
careerzynith is a remote-friendly organization that offers a flexible and supportive work environment. Our team is comprised of a diverse range of talented individuals who are passionate about delivering exceptional customer experiences. We believe in the importance of building strong relationships with our customers and are committed to delivering tailored solutions that meet their unique needs.
**Benefits and Perks**
* Remote work style
* Paid orientation and training
* Benefits (medical, vision, dental, life insurance, and disability)
* Company-paid holidays
* Paid time off: personal, vacation, and sick time
* 401(k) with company match
* Employee assistance program
* Tuition reimbursement
* Employee discounts
* Pay differentials
**Schedule**
* 10:30 am - 7:00 pm EST
**Location**
* This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists.
**Pay Transparency Policy Statement**
careerzynith is committed to transparency in our compensation practices. We believe that all employees should have access to information about our compensation policies and practices. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
**Notice to Recruiting Firms/Agencies**
careerzynith typically recruits candidates directly, rather than through a third-party recruiting firm or agency. We will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of careerzynith, and if careerzynith has a contract with the recruiter.
**How to Apply**
If you are a motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we will be in touch with you shortly to discuss your qualifications and experience.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and to the opportunity to discuss this exciting opportunity with you.
Apply Job!
Apply for this job