Experienced Customer Engineer – M365, Copilot, and SharePoint Technical Leadership and Consulting Expert

Welcome to blithequark: Empowering Intelligent Transformation At blithequark, we are the driving force behind intelligent transformation, leveraging unique data insights, deep industry expertise, and advanced technology solutions to power a world that works. As a global technology and services leader, we help companies become refreshingly simple to work, interact, and transact with. With a presence in over 70 countries, we attract the best talent and shape new game-changing careers. Our vision is to make every relationship exceptional, and we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join Our Journey: Customer Engineer (M365, Copilot & SharePoint) We are seeking an experienced Customer Engineer to provide technical leadership to Premier customers worldwide, ensuring their IT environments remain healthy, optimized, and aligned with Microsoft best practices. As a highly consultative role, you will focus on proactive engagement to help customers avoid future issues and deliver high-impact services that strengthen customer environments and build long-term technical relationships. Key Responsibilities: Administer and govern SharePoint Online environments, implementing and managing M365 Copilot and OneDrive for Business. Develop and maintain SharePoint sites and related applications, utilizing technical expertise to handle important customer issues and work effectively in challenging situations. Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update, and manage licensing and activation for perpetual and subscription versions. Lead migration projects from on-premises to cloud-based solutions, transitioning customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. Facilitate changes from MSI-based to C2R-based installations, and oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac. Essential Qualifications: Minimum of 10+ years of total experience in IT, with 5+ years of experience with Office 2016/M365 Apps. Proficiency in M365 Apps Admin Center capabilities, and experience with Office for the web apps (Word, Excel, PowerPoint, Outlook). Basic knowledge of local and cloud group policies, and experience with environment-specific scenarios involving third-party applications and add-ins. Preferred Skills: Strong problem-solving and analytical skills, with excellent communication and customer service abilities. Ability to work independently and within a team environment, with a strong focus on delivering exceptional customer experiences. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Engineer, you will have access to a range of training and development opportunities, including: Technical training and certification programs to enhance your skills and knowledge. Leadership development programs to help you advance in your career. Opportunities to work on complex and challenging projects, with a focus on delivering innovative solutions. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. As a Customer Engineer, you will be part of a dynamic and talented team, with opportunities to work with colleagues from diverse backgrounds and industries. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $92,000- $110,000, plus incentives that align with individual and company performance. Our benefits package includes: Medical, dental, and vision insurance. Comprehensive employee assistance program. 401(k) retirement plan. Paid time off and holidays. Paid learning days. How to Apply If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to join our team as a Customer Engineer. We are an equal opportunity and affirmative action (EEO-AA) employer, and we promote equal opportunity to all qualified individuals. To apply, please click on the link below. Conclusion At blithequark, we are committed to empowering intelligent transformation and delivering exceptional customer experiences. As a Customer Engineer, you will play a critical role in helping us achieve our vision and making a positive impact on our customers' businesses. If you are passionate about technology, customer service, and leadership, we encourage you to apply for this exciting opportunity. Join our team and be part of our journey towards greater opportunities and brighter futures. Apply for this job