Experienced Customer Engagement Manager II – Direct Channel Strategy and Activation for Social Media Support at blithequark

Introduction to blithequark At blithequark, we pride ourselves on making satisfaction our top priority. This mantra resonates throughout every aspect of our operations, from empowering our teams to push the boundaries of entertainment to building experiences that have never been seen before. If you're ready to join a dynamic team that makes a real impact, we invite you to explore this exciting opportunity with us. About the Role We are seeking an experienced Customer Engagement Manager II to join our Direct Channel Strategy and Activation (DCS&A) team. As a key member of this team, you will be responsible for driving the day-to-day management and execution of direct channel campaigns, leveraging your expertise in strategy, data, and tools to bring marketing initiatives to life. Your role will involve leading partner meetings related to campaign activations, providing mentorship and support to junior team members, and collaborating with internal stakeholders to drive business results. Key Responsibilities: Drive the everyday administration and execution of direct channel campaigns, ensuring seamless delivery and high-quality results. Act as a subject matter expert in the tools and data used by the DCS&A team for activation, providing guidance and support to colleagues as needed. Build and manage complex campaign flows, working closely with cross-functional teams to ensure alignment and optimal performance. Lead partner meetings connected with campaign activations, fostering strong relationships and ensuring successful collaboration. Perform quality assurance of campaigns as required, identifying and resolving issues promptly to minimize impact. Monitor campaign performance, providing insights and recommendations to stakeholders to inform future strategy and optimization. Develop comprehensive documentation of team processes and tools, supporting onboarding and training initiatives for new team members. Implement channel strategies that drive campaign and channel best practices, continuously seeking opportunities for improvement and growth. Participate in and lead special projects beyond campaign activation, contributing to the team's overall objectives and goals. Essential Qualifications: To be successful in this role, you will need: A Bachelor's degree or equivalent experience, demonstrating a strong foundation in marketing, communications, or a related field. At least 2 years of direct experience in SQL, analyzing large datasets, performing selects, joins, and troubleshooting data issues. Proven ability to interpret technical details and data insights into compelling stories and campaign visions for non-technical marketing partners, facilitating alignment through clear communication. 5+ years of direct experience in campaign list selection cycles and campaign deployment capabilities, with a deep understanding of complex data environments and social database philosophy. Excellent interpersonal skills, with experience connecting across organizational teams and demonstrating influence, negotiation, and problem-solving abilities. Strong leadership capacity, with the ability to mentor and support junior colleagues, and a strategic mindset that enables you to apply relevant direct channel strategies to all your work. Proficiency in Adobe Campaign Classic and Adobe Campaign Standard, with experience building complex marketing streams using multiple direct channels. Direct experience with Javascript, HTML, and CSS, enabling you to conclude campaign deployment of emails and other digital communications. Preferred Qualifications: Experience working with large organizations, navigating ambiguity while maintaining clear independent direction. Ability to convey technical concepts to non-technical colleagues, with a talent for simplifying complex ideas and communicating effectively. Strong attention to detail, with a quality assurance orientation and a passion for delivering high-quality results. Experience with project management tools and software, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Career Growth and Learning Benefits At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Engagement Manager II, you will have access to a range of learning and development opportunities, including: Comprehensive training programs, designed to enhance your skills and knowledge in direct channel strategy and activation. Mentorship and coaching from experienced colleagues, providing guidance and support to help you achieve your career goals. Opportunities for professional development, including conferences, workshops, and industry events, to stay up-to-date with the latest trends and best practices. A dynamic and supportive work environment, with a culture that encourages collaboration, innovation, and creativity. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, with a culture that values diversity, equity, and inclusion. As a team member, you can expect: A collaborative and dynamic work environment, with a team that is passionate about delivering exceptional results. A culture that encourages open communication, transparency, and feedback, with a focus on continuous learning and improvement. Opportunities to work on high-impact projects, with the potential to make a real difference in the lives of our customers and stakeholders. A range of employee benefits and perks, including health and wellness programs, educational opportunities, and special discounts and offers. Compensation, Perks, and Benefits We offer a competitive salary range of $70-$80 per year, depending on experience, with a range of additional benefits and perks, including: Comprehensive health and wellness programs, including medical, dental, and vision coverage. Generous paid time off and holiday entitlement, with the opportunity to recharge and relax. Opportunities for professional development and growth, with a focus on continuous learning and improvement. A range of special discounts and offers, including exclusive access to blithequark products and services. Conclusion If you are a motivated and experienced marketing professional, with a passion for direct channel strategy and activation, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Engagement Manager II, you will play a critical role in driving business results, delivering exceptional customer experiences, and contributing to the success of our team. Don't miss out on this chance to join a dynamic and supportive team, with a culture that values innovation, creativity, and collaboration. Apply now to take the first step in your journey with blithequark! Apply for this job