**Experienced Customer Development Manager – National Chain Sales and Retail Insights**
Are you a strategic thinker with a passion for data-driven decision-making? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a leading industry-leader in the wine and spirits distribution sector. As a Customer Development Manager, you will play a critical role in driving category and customer growth by leveraging your analytical expertise and thought leadership skills.
**About arenaflex**
arenaflex is North America's preeminent wine and spirits distributor, with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. Our commitment to investing in our people has earned us a reputation as a top employer in the industry.
**Our Culture**
At arenaflex, we believe in creating an environment where continuous learning and growth are supported. Our culture is built on respect, inclusivity, and open communication. We value the unique perspectives and contributions of our employees and strive to create a workplace where everyone feels valued and empowered to succeed.
**Job Summary**
The Customer Development Manager is the Insights and Analytics expert supporting a Top National Customer. This role involves analyzing data, identifying opportunities, and making recommendations that drive category and customer growth. As a key member of our team, you will work closely with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
**Primary Responsibilities**
* Manage data sources to monitor the field execution of vendor programs & assortments.
* Communicate complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
* Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals.
* Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
* Track category performance, including sales, profits, margins, and market share.
* Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
* Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
* Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives.
* Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
* Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
* Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.
**Minimum Qualifications**
* Bachelor's Degree and experience within the CPG sector; Adult Beverage preferred; Costco experience a value add.
* Strong analytical, problem-solving, decision-making, and quantitative analysis skills.
* Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations.
* Understanding of National Chain Sales, Retail, and Distributor operations.
* Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc).
* Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
* Assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems.
* Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.
* Strong leadership, decision-making capability, and a proven track record of success.
* Intermediate to advanced knowledge of Excel and PowerPoint.
**Physical Demands**
* Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor)
* Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
* Critical nature of this job may require extended hours, overtime and weekends
* May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**Equal Employment Opportunity**
arenaflex is an Affirmative Action/EEO employer, prohibiting discrimination and harassment of any type and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Benefits**
* Comprehensive medical and prescription drug coverage
* Dental and vision plans
* Tax-saving Flexible Spending Accounts
* Disability coverage
* Life insurance plans
* 401(k) plan
* Tuition reimbursement
* Wellness program
* Parental leave
* Vacation accrual
* Paid sick leave
**How to Apply**
If you are a motivated and analytical individual with a passion for driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now
Apply Now
**About arenaflex**
arenaflex is North America's preeminent wine and spirits distributor, with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. Our commitment to investing in our people has earned us a reputation as a top employer in the industry.
**Our Culture**
At arenaflex, we believe in creating an environment where continuous learning and growth are supported. Our culture is built on respect, inclusivity, and open communication. We value the unique perspectives and contributions of our employees and strive to create a workplace where everyone feels valued and empowered to succeed.
**Job Summary**
The Customer Development Manager is the Insights and Analytics expert supporting a Top National Customer. This role involves analyzing data, identifying opportunities, and making recommendations that drive category and customer growth. As a key member of our team, you will work closely with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
**Primary Responsibilities**
* Manage data sources to monitor the field execution of vendor programs & assortments.
* Communicate complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
* Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals.
* Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
* Track category performance, including sales, profits, margins, and market share.
* Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
* Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
* Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives.
* Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
* Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
* Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.
**Minimum Qualifications**
* Bachelor's Degree and experience within the CPG sector; Adult Beverage preferred; Costco experience a value add.
* Strong analytical, problem-solving, decision-making, and quantitative analysis skills.
* Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations.
* Understanding of National Chain Sales, Retail, and Distributor operations.
* Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc).
* Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
* Assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems.
* Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.
* Strong leadership, decision-making capability, and a proven track record of success.
* Intermediate to advanced knowledge of Excel and PowerPoint.
**Physical Demands**
* Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor)
* Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
* Critical nature of this job may require extended hours, overtime and weekends
* May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**Equal Employment Opportunity**
arenaflex is an Affirmative Action/EEO employer, prohibiting discrimination and harassment of any type and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Benefits**
* Comprehensive medical and prescription drug coverage
* Dental and vision plans
* Tax-saving Flexible Spending Accounts
* Disability coverage
* Life insurance plans
* 401(k) plan
* Tuition reimbursement
* Wellness program
* Parental leave
* Vacation accrual
* Paid sick leave
**How to Apply**
If you are a motivated and analytical individual with a passion for driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now
Apply Now