Experienced Customer Delivery Lead β Marketing Agency Reporting Solutions
At careerzynith, we're revolutionizing the way businesses leverage data to drive growth and success. Our cutting-edge automated reporting platform helps marketing agencies streamline their reporting processes, turning structured data into actionable insights that inform strategic decisions. As a key member of our team, you'll play a pivotal role in shaping the customer delivery experience and driving the success of our rapidly growing client base.
**About careerzynith**
careerzynith is a fast-paced, high-growth startup that's redefining the future of automated reporting. With a strong focus on innovation and customer satisfaction, we're building a platform that empowers businesses to unlock the full potential of their data. Our team is passionate about delivering exceptional results and making a meaningful impact on our clients' success.
**How we work**
At careerzynith, we're a collaborative and cross-functional team that thrives on high ownership and a client-first mindset. We're a small but mighty team that's dedicated to redefining how businesses leverage data to drive growth and success. Here are some key aspects of our team culture:
* **Collaborative and cross-functional**: Our delivery team sits at the heart of our company, working closely with Product, Engineering, Commercial, and Data teams to ensure seamless collaboration and alignment.
* **High ownership**: We don't have layers of sign-off. If something needs doing, you take it on and make it better. Everyone is responsible for making their work β and careerzynith β better each week.
* **Startup speed, real impact**: We move fast and learn even faster. Everyone's ideas count, and small experiments can lead to big changes.
* **Client-first mindset**: We care deeply about the experience our clients have with our product β and how well we translate their needs into solutions that scale.
**What will you be doing?**
As a Customer Delivery Lead, you'll report directly to our CEO and play a central role in shaping what great customer delivery looks like at careerzynith. With our customer base growing rapidly, this role will have a big impact on the success of the company. You'll work hands-on across the full customer lifecycle β from onboarding to rollout, adoption, and expansion β configuring reports, supporting data logic, and keeping dozens of client workflows organized and on track.
**Key Responsibilities:**
* **Own onboarding and pilots**: Lead new client implementations end-to-end β from first setup through to scaling across hundreds of reports.
* **Configure reports**: Tailor report structures, language, and logic to match each client's needs and goals.
* **Understand client workflows deeply**: Dive into each agency's reporting cadence and processes, adapting careerzynith accordingly.
* **Project manage delivery**: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication.
* **Create self-serve materials**: Build documentation and tooling that empowers clients to take ownership.
* **Drive long-term success**: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion.
* **Spot opportunities to expand value**: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption.
* **Improve internal processes**: Help scale what great delivery looks like β suggesting new workflows, tools, and standards.
* **Bring insights back to the product**: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities.
**Your first month**
In your first month, you'll be immersed in the careerzynith culture and workflow. Here's a rough outline of what you can expect:
* **Week 1**: Get stuck into careerzynith β play with the product, learn our workflows, and begin shadowing live client onboardings.
* **Weeks 2β3**: Own your first setup β running onboarding calls, configuring reports, and collaborating with our data team.
* **Week 4**: Start contributing to broader delivery improvements β whether that's documentation, tooling, or process upgrades.
**You'd be a great fit if you**
* **Have client-facing experience**: You've worked in onboarding, implementation, or delivery β and enjoyed the hands-on problem-solving that comes with it.
* **Are data-literate**: You're comfortable working with structured data and thinking through logic, metrics, and transformations.
* **Are highly organized**: You can juggle multiple clients, projects, and stakeholders without dropping the ball.
* **Communicate clearly**: You build great relationships with clients and collaborate well across teams.
* **Have strong product sense**: You enjoy digging into how things work and shaping better solutions through feedback.
* **Think commercially**: You understand what drives client value and how to unlock it.
* **Are proactive and detail-oriented**: You take initiative, love making things better, and sweat the details that matter.
**Bonus experience**
* **Experience working with marketing agency reporting workflows**
* **Familiarity with BI tools or semantic layers (e.g. Looker, AgencyAnalytics, dbt, etc)**
* **Experience in a startup or fast-paced delivery environment**
**What we're offering**
* **Competitive salary and pension**
* **Generous stock option package**
* **A fast-moving, high-impact role at the heart of careerzynith's growth**
* **A great team, working from a fun central London office**
* **Weekly team lunch, and meals covered after 19:30**
* **High-quality hardware**
**Interview Process**
Our interview process is designed to be engaging, informative, and challenging. Here's an overview of what you can expect:
1. **Application**: Send your CV and a short note on why you're interested in this role to [insert email address]. We'll review it promptly and let you know next steps.
2. **Intro Call (30 mins)**: A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for.
3. **Take-Home Task (2 hours max)**: A practical, structured task focused on onboarding planning and rollout strategy. It's designed to reflect the kind of thinking and ownership you'd bring to the role β no need for polish, just clear thinking.
4. **Case Study Review (30 mins)**: Walk us through your task in a short session with two team members. We'll dig into your thinking, ask clarifying questions, and give you a feel for how we work.
5. **(Paid) Trial Day - In-Person**: Join us in our London office for a day. You'll meet more of the team, work on a small real-world task, and get a feel for what life at careerzynith is like. We'll cover your time, of course.
6. **Offer**: If it's a strong match on both sides, we'll move quickly and make you an offer.
Don't miss this opportunity to join a fast-paced, high-growth startup that's revolutionizing the way businesses leverage data. Apply now to become a key member of our team and help shape the future of automated reporting.
Apply for this job
**About careerzynith**
careerzynith is a fast-paced, high-growth startup that's redefining the future of automated reporting. With a strong focus on innovation and customer satisfaction, we're building a platform that empowers businesses to unlock the full potential of their data. Our team is passionate about delivering exceptional results and making a meaningful impact on our clients' success.
**How we work**
At careerzynith, we're a collaborative and cross-functional team that thrives on high ownership and a client-first mindset. We're a small but mighty team that's dedicated to redefining how businesses leverage data to drive growth and success. Here are some key aspects of our team culture:
* **Collaborative and cross-functional**: Our delivery team sits at the heart of our company, working closely with Product, Engineering, Commercial, and Data teams to ensure seamless collaboration and alignment.
* **High ownership**: We don't have layers of sign-off. If something needs doing, you take it on and make it better. Everyone is responsible for making their work β and careerzynith β better each week.
* **Startup speed, real impact**: We move fast and learn even faster. Everyone's ideas count, and small experiments can lead to big changes.
* **Client-first mindset**: We care deeply about the experience our clients have with our product β and how well we translate their needs into solutions that scale.
**What will you be doing?**
As a Customer Delivery Lead, you'll report directly to our CEO and play a central role in shaping what great customer delivery looks like at careerzynith. With our customer base growing rapidly, this role will have a big impact on the success of the company. You'll work hands-on across the full customer lifecycle β from onboarding to rollout, adoption, and expansion β configuring reports, supporting data logic, and keeping dozens of client workflows organized and on track.
**Key Responsibilities:**
* **Own onboarding and pilots**: Lead new client implementations end-to-end β from first setup through to scaling across hundreds of reports.
* **Configure reports**: Tailor report structures, language, and logic to match each client's needs and goals.
* **Understand client workflows deeply**: Dive into each agency's reporting cadence and processes, adapting careerzynith accordingly.
* **Project manage delivery**: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication.
* **Create self-serve materials**: Build documentation and tooling that empowers clients to take ownership.
* **Drive long-term success**: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion.
* **Spot opportunities to expand value**: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption.
* **Improve internal processes**: Help scale what great delivery looks like β suggesting new workflows, tools, and standards.
* **Bring insights back to the product**: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities.
**Your first month**
In your first month, you'll be immersed in the careerzynith culture and workflow. Here's a rough outline of what you can expect:
* **Week 1**: Get stuck into careerzynith β play with the product, learn our workflows, and begin shadowing live client onboardings.
* **Weeks 2β3**: Own your first setup β running onboarding calls, configuring reports, and collaborating with our data team.
* **Week 4**: Start contributing to broader delivery improvements β whether that's documentation, tooling, or process upgrades.
**You'd be a great fit if you**
* **Have client-facing experience**: You've worked in onboarding, implementation, or delivery β and enjoyed the hands-on problem-solving that comes with it.
* **Are data-literate**: You're comfortable working with structured data and thinking through logic, metrics, and transformations.
* **Are highly organized**: You can juggle multiple clients, projects, and stakeholders without dropping the ball.
* **Communicate clearly**: You build great relationships with clients and collaborate well across teams.
* **Have strong product sense**: You enjoy digging into how things work and shaping better solutions through feedback.
* **Think commercially**: You understand what drives client value and how to unlock it.
* **Are proactive and detail-oriented**: You take initiative, love making things better, and sweat the details that matter.
**Bonus experience**
* **Experience working with marketing agency reporting workflows**
* **Familiarity with BI tools or semantic layers (e.g. Looker, AgencyAnalytics, dbt, etc)**
* **Experience in a startup or fast-paced delivery environment**
**What we're offering**
* **Competitive salary and pension**
* **Generous stock option package**
* **A fast-moving, high-impact role at the heart of careerzynith's growth**
* **A great team, working from a fun central London office**
* **Weekly team lunch, and meals covered after 19:30**
* **High-quality hardware**
**Interview Process**
Our interview process is designed to be engaging, informative, and challenging. Here's an overview of what you can expect:
1. **Application**: Send your CV and a short note on why you're interested in this role to [insert email address]. We'll review it promptly and let you know next steps.
2. **Intro Call (30 mins)**: A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for.
3. **Take-Home Task (2 hours max)**: A practical, structured task focused on onboarding planning and rollout strategy. It's designed to reflect the kind of thinking and ownership you'd bring to the role β no need for polish, just clear thinking.
4. **Case Study Review (30 mins)**: Walk us through your task in a short session with two team members. We'll dig into your thinking, ask clarifying questions, and give you a feel for how we work.
5. **(Paid) Trial Day - In-Person**: Join us in our London office for a day. You'll meet more of the team, work on a small real-world task, and get a feel for what life at careerzynith is like. We'll cover your time, of course.
6. **Offer**: If it's a strong match on both sides, we'll move quickly and make you an offer.
Don't miss this opportunity to join a fast-paced, high-growth startup that's revolutionizing the way businesses leverage data. Apply now to become a key member of our team and help shape the future of automated reporting.
Apply for this job