**Experienced Customer Data Analyst – Driving Business Success through Data-Driven Insights**
At arenaflex, we're on a mission to revolutionize the way businesses communicate with their customers. As a Customer Data Analyst, you'll play a critical role in helping us achieve this goal by identifying key performance indicators, metrics, and data visualizations that drive success with our customer base. If you're passionate about analytical curiosity, business acumen, and logic, we want to hear from you. **About arenaflex** arenaflex is a leading provider of cloud communications solutions that help businesses communicate better, faster, and smarter. Our Communications Automation Platform is powered by AI and analytics, providing industry-leading time-to-value and rapid time to improved customer experiences. With our low- and no-code solutions, customers can easily utilize simple, easy-to-use tools that work seamlessly with existing business software and infrastructure. **Key Responsibilities** As a Customer Data Analyst at arenaflex, you'll be responsible for: * Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators * Collaborating with internal teams, including Sales, Product Development, Project Management, and Custom Development, to identify and track business case metrics * Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations * Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis * Identifying potential areas for application performance enhancement * Strategizing to improve self-service rates and ID & Authentication rates * Being a major voice and proponent of a "Data First" mentality * Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues * Creating and maintaining documentation related to analytics processes and decision-making **Qualifications** To succeed in this role, you'll need: * A strong background in data analysis, with proven experience in reviewing data and formulating recommendations * Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI * Extreme curiosity and creativity drive * Excellent analytical skills with attention to detail * Strong problem-solving abilities and a results-driven mindset * Excellent communication and presentation skills * A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field **Why Join arenaflex?** * Unlimited Vacation for exempt employees * Paid Holidays * Competitive medical, dental & vision insurance for employees and their dependents * 401K Retirement Plan * Stock Options * Company-paid life insurance * Health & Flexible Savings Accounts * Cell phone, gym, and internet reimbursement * Paid Parental Leave * Tuition Reimbursement * Employee Assistance Program (EAP) * Free snacks (Denver, and or Fort Lauderdale) * Fun events (virtual and in-person) **What We Offer** At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Data Analyst, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about data-driven insights * Collaborate with cross-functional teams to drive business success * Develop and maintain a wide range of data visualizations and reports * Stay up-to-date with the latest industry trends and technologies * Participate in continuous learning and professional development opportunities **How to Apply** If you're ready to take on this exciting challenge, apply now and let's discuss how you can become a vital part of our success story. **Note:** arenaflex participates in E-Verify and is an equal opportunity employer. We're unable to sponsor or take over sponsorship of an employment visa at this time. Apply for this job