Experienced Customer Contact Representative I (Hybrid: Onsite & Remote) at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Contact Representative I to join our team in a hybrid role, combining the flexibility of remote work with the benefits of in-person collaboration.
**Join Our Community of Food People!**
At careerzynith, we're more than just a company – we're a community of food people who share a passion for delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our customers and sales organization, and we're looking for talented individuals like you to help us achieve our goals.
**Key Responsibilities:**
As a Customer Contact Representative I, you'll be responsible for providing accuracy and speed in support to customers and sellers through a variety of administrative activities. Your primary focus will be on the timely and accurate completion of high-volume customer support transactions, including:
* Service request processing
* Triage shared email box
* Assist with Seller vacation coverage
* Other data entry or administrative duties as assigned
* Handle Inbound/Outbound calls as necessary to backup to support queue
You'll consistently meet or exceed key performance metrics around efficiency and quality while demonstrating our careerzynith cultural beliefs. This includes:
* Documenting and maintaining accurate customer information in the CRM system
* Timely and accurate response to requests from both customers and sellers
* Escalating inquiries to appropriate resources or external vendors, as needed
* Maintaining ownership of all follow-up communication from escalated inquiries
You'll also provide sales support, including:
* Special order processing and tracking
* Sample order processing and tracking
* Assisting with the execution of broader sales-related initiatives as specifically requested for the service queue
**Sales Support – 20%**
* Special order processing and tracking
* Sample order processing and tracking
* Assist with the execution of broader sales-related initiatives as specifically requested for the service queue
**Daily Operations – 80%**
* Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to:
+ Service request processing
+ Triage shared email box
+ Assist with Seller vacation coverage
+ Other data entry or administrative duties as assigned
+ Handle Inbound/Outbound calls as necessary to backup to support queue
**Qualifications:**
* High School diploma/GED or a combination of education and experience equivalent to a high school diploma
* One (1) year experience in a relevant customer service/support role required. Experience in food service distribution preferred
* Experience working virtually a plus
* Excellent written and verbal communication skills
* Ability to assist callers in a professional manner
* Must possess strong problem-solving and organizational skills
* Ability to prioritize workload, meet deadlines, and follow through on commitments
* Intermediate computer skills, including generating simple letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus
* Ability to learn proprietary careerzynith systems, including eCommerce, Salesforce.com (SOUS), Demand Communication Tool (DCT), SODS, CDMR, Tandem, SMOI, and CES Quotes
* Working knowledge of Microsoft Office suite and Outlook required
* Team player who collaborates well with others
* Ability to work with minimal oversight, demonstrating business maturity in conduct of daily activities
* Ability to work calmly under pressure
* Ability to learn new processes and technology while working in a changing environment
* Ability to work with individuals at all levels both within careerzynith and external customers
* Ability to work overtime during periods of heavier workload
* Ability to work holidays or virtually if business needs dictate
**Benefits:**
* Competitive hourly rate of $18.00 - $19.00 per hour
* Overtime compensation
* Health insurance
* Pre-tax spending accounts
* Retirement benefits
* Paid time off
* Short-term and long-term disability
* Employee stock purchase plan
* Life insurance
**Work Environment:**
As a hybrid employee, you'll spend approximately 90% of your time working remotely and 10% of your time working onsite at one of our regional locations. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
**Career Growth Opportunities:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Contact Representative I, you'll have opportunities to:
* Develop your skills and knowledge through training and development programs
* Take on additional responsibilities and projects
* Collaborate with cross-functional teams to drive business results
* Participate in performance evaluations and goal-setting discussions
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note:**
careerzynith is a company name replacement for the original company name mentioned in the job title and description.
Apply for this job
**Join Our Community of Food People!**
At careerzynith, we're more than just a company – we're a community of food people who share a passion for delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our customers and sales organization, and we're looking for talented individuals like you to help us achieve our goals.
**Key Responsibilities:**
As a Customer Contact Representative I, you'll be responsible for providing accuracy and speed in support to customers and sellers through a variety of administrative activities. Your primary focus will be on the timely and accurate completion of high-volume customer support transactions, including:
* Service request processing
* Triage shared email box
* Assist with Seller vacation coverage
* Other data entry or administrative duties as assigned
* Handle Inbound/Outbound calls as necessary to backup to support queue
You'll consistently meet or exceed key performance metrics around efficiency and quality while demonstrating our careerzynith cultural beliefs. This includes:
* Documenting and maintaining accurate customer information in the CRM system
* Timely and accurate response to requests from both customers and sellers
* Escalating inquiries to appropriate resources or external vendors, as needed
* Maintaining ownership of all follow-up communication from escalated inquiries
You'll also provide sales support, including:
* Special order processing and tracking
* Sample order processing and tracking
* Assisting with the execution of broader sales-related initiatives as specifically requested for the service queue
**Sales Support – 20%**
* Special order processing and tracking
* Sample order processing and tracking
* Assist with the execution of broader sales-related initiatives as specifically requested for the service queue
**Daily Operations – 80%**
* Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to:
+ Service request processing
+ Triage shared email box
+ Assist with Seller vacation coverage
+ Other data entry or administrative duties as assigned
+ Handle Inbound/Outbound calls as necessary to backup to support queue
**Qualifications:**
* High School diploma/GED or a combination of education and experience equivalent to a high school diploma
* One (1) year experience in a relevant customer service/support role required. Experience in food service distribution preferred
* Experience working virtually a plus
* Excellent written and verbal communication skills
* Ability to assist callers in a professional manner
* Must possess strong problem-solving and organizational skills
* Ability to prioritize workload, meet deadlines, and follow through on commitments
* Intermediate computer skills, including generating simple letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus
* Ability to learn proprietary careerzynith systems, including eCommerce, Salesforce.com (SOUS), Demand Communication Tool (DCT), SODS, CDMR, Tandem, SMOI, and CES Quotes
* Working knowledge of Microsoft Office suite and Outlook required
* Team player who collaborates well with others
* Ability to work with minimal oversight, demonstrating business maturity in conduct of daily activities
* Ability to work calmly under pressure
* Ability to learn new processes and technology while working in a changing environment
* Ability to work with individuals at all levels both within careerzynith and external customers
* Ability to work overtime during periods of heavier workload
* Ability to work holidays or virtually if business needs dictate
**Benefits:**
* Competitive hourly rate of $18.00 - $19.00 per hour
* Overtime compensation
* Health insurance
* Pre-tax spending accounts
* Retirement benefits
* Paid time off
* Short-term and long-term disability
* Employee stock purchase plan
* Life insurance
**Work Environment:**
As a hybrid employee, you'll spend approximately 90% of your time working remotely and 10% of your time working onsite at one of our regional locations. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
**Career Growth Opportunities:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Contact Representative I, you'll have opportunities to:
* Develop your skills and knowledge through training and development programs
* Take on additional responsibilities and projects
* Collaborate with cross-functional teams to drive business results
* Participate in performance evaluations and goal-setting discussions
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note:**
careerzynith is a company name replacement for the original company name mentioned in the job title and description.
Apply for this job