Experienced Customer Care/Social Media Manager – Delivering Exceptional Experiences at careerzynith
At careerzynith, we're on a mission to revolutionize the concrete repair industry by providing top-notch services and unparalleled customer experiences. As a Customer Care/Social Media Manager, you'll be the friendly voice behind our 5-star reputation, ensuring that every interaction with our customers is nothing short of exceptional. If you're a people person with a passion for social media, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of concrete repair services, serving residential and commercial clients across the nation. Our team is dedicated to delivering high-quality solutions that exceed our customers' expectations. We believe that success is measured by the number of lives we enrich – our customers' and our employees'. Our culture is built on respect, empathy, and a commitment to excellence, making us an ideal workplace for those who share our values.
**Key Responsibilities**
As a Customer Care/Social Media Manager at careerzynith, you'll be responsible for:
* **Appointment Coordination**
+ Schedule and reschedule sales appointments via inbound and outbound calls
+ Maximize efficiency in booking and route planning for our sales team
+ Rescue cancellations with professionalism and confidence
+ Engage with prospects via social media to drive appointments
* **Communication & Customer Support**
+ Provide timely and accurate responses to customer inquiries
+ Maintain detailed records and ensure smooth hand-offs between teams
+ Embody the voice of the brand in every interaction
* **Marketing & Asset Development**
+ Assist in creating and editing content for online and offline marketing materials
+ Help manage applications for company awards and recognition opportunities
* **Social Media Management**
+ Create and manage a content calendar for multiple platforms
+ Monitor and respond to comments and messages
+ Analyze social engagement and recommend improvements
* **Internal Communications**
+ Keep internal teams updated on marketing programs and customer feedback
**Qualifications**
To succeed in this role, you'll need:
* **Knowledge of customer service principles and practices**
* **Strong communication skills, both verbal and written**
* **Proficiency in using office software and comfort with CRM tools**
* **Accurate data entry and strong attention to detail**
* **Ability to stay focused in a desk-based, screen-heavy role**
* **Ability to prioritize tasks and adapt to changing priorities**
* **Positive, team-first attitude with a high level of professionalism**
* **Must be fluent in English and authorized to work in the U.S.**
* **Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms**
**Traits We Look For**
We're looking for someone who is:
* **Coachable and open to learning**
* **Positive attitude and resilience**
* **Integrity and accountability**
* **Strong customer focus**
* **Team-oriented with a drive to win**
**Benefits**
As a valued member of our team, you'll enjoy:
* **Simple IRA (3% Match) - Eligible after 1 year of employment**
* **Health insurance benefits, including up to 50% of the Silver plan value for the employee**
* **AFLAC Supplemental Insurance Offerings**
* **80 hours of ETO accrued over a year and available for use after 90 days of employment**
**Schedule**
This is a full-time position, Monday to Friday, with some flexibility based on workload and events.
**Work Location**
Our office is located in Goochland, VA, and we're proud to offer a collaborative and supportive work environment.
**Equal Opportunity**
careerzynith is an equal opportunity employer, and we're committed to building a diverse team that reflects the communities we serve. We believe in respecting, supporting, and empowering every individual, regardless of their background.
**Apply Now**
If you're ready to join a team that's redefining the concrete repair industry, one customer at a time, apply now! We can't wait to hear from you.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of concrete repair services, serving residential and commercial clients across the nation. Our team is dedicated to delivering high-quality solutions that exceed our customers' expectations. We believe that success is measured by the number of lives we enrich – our customers' and our employees'. Our culture is built on respect, empathy, and a commitment to excellence, making us an ideal workplace for those who share our values.
**Key Responsibilities**
As a Customer Care/Social Media Manager at careerzynith, you'll be responsible for:
* **Appointment Coordination**
+ Schedule and reschedule sales appointments via inbound and outbound calls
+ Maximize efficiency in booking and route planning for our sales team
+ Rescue cancellations with professionalism and confidence
+ Engage with prospects via social media to drive appointments
* **Communication & Customer Support**
+ Provide timely and accurate responses to customer inquiries
+ Maintain detailed records and ensure smooth hand-offs between teams
+ Embody the voice of the brand in every interaction
* **Marketing & Asset Development**
+ Assist in creating and editing content for online and offline marketing materials
+ Help manage applications for company awards and recognition opportunities
* **Social Media Management**
+ Create and manage a content calendar for multiple platforms
+ Monitor and respond to comments and messages
+ Analyze social engagement and recommend improvements
* **Internal Communications**
+ Keep internal teams updated on marketing programs and customer feedback
**Qualifications**
To succeed in this role, you'll need:
* **Knowledge of customer service principles and practices**
* **Strong communication skills, both verbal and written**
* **Proficiency in using office software and comfort with CRM tools**
* **Accurate data entry and strong attention to detail**
* **Ability to stay focused in a desk-based, screen-heavy role**
* **Ability to prioritize tasks and adapt to changing priorities**
* **Positive, team-first attitude with a high level of professionalism**
* **Must be fluent in English and authorized to work in the U.S.**
* **Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms**
**Traits We Look For**
We're looking for someone who is:
* **Coachable and open to learning**
* **Positive attitude and resilience**
* **Integrity and accountability**
* **Strong customer focus**
* **Team-oriented with a drive to win**
**Benefits**
As a valued member of our team, you'll enjoy:
* **Simple IRA (3% Match) - Eligible after 1 year of employment**
* **Health insurance benefits, including up to 50% of the Silver plan value for the employee**
* **AFLAC Supplemental Insurance Offerings**
* **80 hours of ETO accrued over a year and available for use after 90 days of employment**
**Schedule**
This is a full-time position, Monday to Friday, with some flexibility based on workload and events.
**Work Location**
Our office is located in Goochland, VA, and we're proud to offer a collaborative and supportive work environment.
**Equal Opportunity**
careerzynith is an equal opportunity employer, and we're committed to building a diverse team that reflects the communities we serve. We believe in respecting, supporting, and empowering every individual, regardless of their background.
**Apply Now**
If you're ready to join a team that's redefining the concrete repair industry, one customer at a time, apply now! We can't wait to hear from you.
Apply Job!
Apply for this job