Experienced Customer Care Supervisor – Post-Acute Care and Respiratory Services
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of those with chronic care diseases? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Care Supervisor to join our team of dedicated professionals who are committed to improving the lives of our patients and customers.
**About careerzynith**
careerzynith is a comprehensive, post-acute care, and respiratory services company that focuses on managing high-risk respiratory patients in their homes. With a growing team of over 400 members, we manage millions of lives annually and have one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions.
**Job Summary**
As a Customer Care Supervisor at careerzynith, you will be responsible for leading a team of Customer Care Specialists in providing exceptional customer experiences, ensuring timely and accurate processing of orders, and maintaining a balanced workload within the team. You will mentor and train new team members, conduct weekly team meetings and monthly in-service training workshops, and identify areas of improvement and create action plans for the team and individual team members. You will also be responsible for maintaining productivity and satisfaction goals, resolving complaints and grievances, and performing other duties as assigned.
**Responsibilities**
* Lead, mentor, and problem-solve for all team members as needed, ensuring the team is obtaining all eligibility information, proper and current documentation, and processing orders in a timely and accurate manner.
* Manage and equally distribute orders, maintaining a balanced workload within the team.
* Perform in a supervisory capacity by training and assisting all Customer Care Specialists, including order entry, customer interactions, referrals, and staffing.
* Ensure patient satisfaction by consistently representing careerzynith professionally while carrying out the responsibilities of the position.
* Mentor new or current Customer Care Specialists, including daily one-on-ones with individual team members.
* Conduct weekly team meetings and monthly in-service training workshops for team members.
* Responsible for daily updating of CCS Trends.
* Responsible for maintaining Productivity & Satisfaction Goals set quarterly by leadership team.
* Responsible for initial and annual employee reviews.
* Identify areas of improvement and create action plans for the team and individual team members, adhering to careerzynith's employee progressive disciplinary action plan policy.
* Remain knowledgeable to date on all Products, Guidelines, and Insurance Coverage trends.
* Work Open Order reports assigned to you weekly.
* Responsible for working and resolving Unbilled revenue created by your teams.
* Responsible for maintaining and resolving all complaints and grievances filed by customers and/or referral sources.
* Maintain a professional, safe, and clean work environment.
* Will be responsible for on-call duties once every 4-6 weeks, starting Monday – Sunday or as needed.
* Schedule ongoing community development activities, in-services, and seminars on any new Durable Medical Equipment.
* Perform all other duties as assigned and required by Department Leadership.
**Requirements**
* Experience with Medical Supply Company
* Knowledge of diagnosis and Medical terminology
* Excellent Customer Service skills
* Experience in healthcare, medical, and/or HME industry (preferred)
* Ability to work on multiple tasks and plan and prioritize activities to achieve results and meet deadlines
* Strong organizational skills and detail-oriented
**Benefits**
* Medical
* Dental
* Vision
* Flexible Savings Account
* 401K
* Voluntary Life Insurance
* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
**Perks**
* Paid Training
* Paid Time Off
* Sick Time
* Remote Work Opportunity
* Growth Opportunities
* Employee Referral Reward Program
* Employee Discount Program
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for growth and professional development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A chance to make a meaningful impact in the lives of our patients and customers
**How to Apply**
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [Cassandra Breeden - Talent Acquisition LinkedIn](https://www.linkedin.com/in/cassandra-breeden-).
**Company Information**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
**Contact Us**
Company Website: https://careerzynith.com/
Company Business Hours: 8:30 AM – 5:30 PM PST
LinkedIn: https://www.linkedin.com/company/273667/admin/
Twitter: https://twitter.com/Careerzynith
Facebook: https://www.facebook.com/Careerzynith/
Instagram: https://www.instagram.com/careerzynith/
Apply for this job
**About careerzynith**
careerzynith is a comprehensive, post-acute care, and respiratory services company that focuses on managing high-risk respiratory patients in their homes. With a growing team of over 400 members, we manage millions of lives annually and have one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions.
**Job Summary**
As a Customer Care Supervisor at careerzynith, you will be responsible for leading a team of Customer Care Specialists in providing exceptional customer experiences, ensuring timely and accurate processing of orders, and maintaining a balanced workload within the team. You will mentor and train new team members, conduct weekly team meetings and monthly in-service training workshops, and identify areas of improvement and create action plans for the team and individual team members. You will also be responsible for maintaining productivity and satisfaction goals, resolving complaints and grievances, and performing other duties as assigned.
**Responsibilities**
* Lead, mentor, and problem-solve for all team members as needed, ensuring the team is obtaining all eligibility information, proper and current documentation, and processing orders in a timely and accurate manner.
* Manage and equally distribute orders, maintaining a balanced workload within the team.
* Perform in a supervisory capacity by training and assisting all Customer Care Specialists, including order entry, customer interactions, referrals, and staffing.
* Ensure patient satisfaction by consistently representing careerzynith professionally while carrying out the responsibilities of the position.
* Mentor new or current Customer Care Specialists, including daily one-on-ones with individual team members.
* Conduct weekly team meetings and monthly in-service training workshops for team members.
* Responsible for daily updating of CCS Trends.
* Responsible for maintaining Productivity & Satisfaction Goals set quarterly by leadership team.
* Responsible for initial and annual employee reviews.
* Identify areas of improvement and create action plans for the team and individual team members, adhering to careerzynith's employee progressive disciplinary action plan policy.
* Remain knowledgeable to date on all Products, Guidelines, and Insurance Coverage trends.
* Work Open Order reports assigned to you weekly.
* Responsible for working and resolving Unbilled revenue created by your teams.
* Responsible for maintaining and resolving all complaints and grievances filed by customers and/or referral sources.
* Maintain a professional, safe, and clean work environment.
* Will be responsible for on-call duties once every 4-6 weeks, starting Monday – Sunday or as needed.
* Schedule ongoing community development activities, in-services, and seminars on any new Durable Medical Equipment.
* Perform all other duties as assigned and required by Department Leadership.
**Requirements**
* Experience with Medical Supply Company
* Knowledge of diagnosis and Medical terminology
* Excellent Customer Service skills
* Experience in healthcare, medical, and/or HME industry (preferred)
* Ability to work on multiple tasks and plan and prioritize activities to achieve results and meet deadlines
* Strong organizational skills and detail-oriented
**Benefits**
* Medical
* Dental
* Vision
* Flexible Savings Account
* 401K
* Voluntary Life Insurance
* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
**Perks**
* Paid Training
* Paid Time Off
* Sick Time
* Remote Work Opportunity
* Growth Opportunities
* Employee Referral Reward Program
* Employee Discount Program
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for growth and professional development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A chance to make a meaningful impact in the lives of our patients and customers
**How to Apply**
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [Cassandra Breeden - Talent Acquisition LinkedIn](https://www.linkedin.com/in/cassandra-breeden-).
**Company Information**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
**Contact Us**
Company Website: https://careerzynith.com/
Company Business Hours: 8:30 AM – 5:30 PM PST
LinkedIn: https://www.linkedin.com/company/273667/admin/
Twitter: https://twitter.com/Careerzynith
Facebook: https://www.facebook.com/Careerzynith/
Instagram: https://www.instagram.com/careerzynith/
Apply for this job