**Experienced Customer Care Representative I – Remote Customer Service**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Care Representative I, you'll play a vital role in providing timely and accurate information to our members, ensuring their needs are met, and their concerns are addressed. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! **About arenaflex** arenaflex is a health company dedicated to improving lives and communities – and making healthcare simpler. We're a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. Our values and behaviors are the root of our culture, and we're committed to creating a workplace that's inclusive, diverse, and empowering. **Job Summary** As a Customer Care Representative I, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that our members receive the best possible experience, and you'll be an integral part of our efforts to deliver high-quality customer service. **Key Responsibilities** * Respond to internal and external customer inquiries via telephone and written correspondence, educating members about their benefits, provider contracts, eligibility, and claims. * Analyze problems and provide information/solutions to resolve customer issues. * Operate a PC/image station to obtain and extract information, document information, activities, and changes in the database. * Thoroughly document inquiry outcomes for accurate tracking and analysis. * Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. * Research and analyze data to address operational challenges and customer service issues. * Provide external and internal customers with requested information. * Under immediate supervision, receive and place follow-up telephone calls/e-mails to answer customer questions that are routine in nature. * Use computerized systems for tracking, information gathering, and troubleshooting. * Outbound calls are conducted in the ZipDrug business area. **Minimum Requirements** * High school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Basic computer skills and proficiency in Microsoft Office. **Preferred Skills, Capabilities, and Experiences** * Inbound call center experience. * Medical terminology. * Inbound and outbound customer service experience. * Strong computer skills. * Ability to work in a team environment and provide excellent customer service. **Work Environment and Culture** * arenaflex operates in a Hybrid Workforce Strategy, and associates are required to work at an arenaflex location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. * Candidates must reside within 50 miles or 1-hour commute each way of a relevant arenaflex location. * The health of our associates and communities is a top priority for arenaflex. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. * arenaflex is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. **Compensation and Benefits** * The salary range for this specific position is $16.04 to $24.06. * In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). * The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few. * arenaflex is committed to creating a workplace that's inclusive, diverse, and empowering. We offer a range of training and development opportunities to help you grow your career and achieve your goals. **How to Apply** If you're passionate about delivering exceptional customer service and are eager to grow your career in a dynamic and supportive environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job