**Experienced Customer Care Representative I - Claims and Intake Applications**
At arenaflex, we're dedicated to delivering exceptional customer service and innovative solutions to our clients. As a Customer Care Representative I, you'll play a vital role in our team, providing compassionate and professional support to claimants and clients across the country. If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and are eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Customer Care Representative I, you'll be responsible for managing inbound calls for claimant-related leaves and/or Intake applications, performing outbound voice work tasks related to selected clients and claimants, and providing exceptional customer service. You'll work in a fast-paced, team-oriented environment, utilizing your strong communication skills, attention to detail, and ability to multitask to deliver results. If you're a motivated and empathetic individual who thrives in a dynamic environment, we invite you to join our team at arenaflex.
**Key Responsibilities:**
* Manage inbound calls for claimant-related leaves and/or Intake applications, providing compassionate and professional support to claimants and clients
* Perform outbound voice work tasks related to selected clients and claimants, ensuring timely and efficient communication
* Answer inbound calls from clients and claimants across the country, addressing their inquiries and concerns in a timely and efficient manner
* Accurately file and document client/claimant-specific information into the applicable system, adhering to all department standards
* Respond to client and claimant inquiries in a timely and efficient manner, consistently delivering exceptional customer service
* Resolve routine administrative technical issues for applicable source systems, utilizing your problem-solving skills and technical expertise
* Answer related claims questions for applicable clients specific to the Intake process and reporting missed time
* Maintain a high level of confidentiality and abide by HIPAA rules and regulations, protecting personal health information
* Demonstrate confidence, strong decision quality, and sound judgment when assisting claimants, ensuring accurate and timely resolutions
* Work collaboratively with teammates to achieve departmental goals and objectives, providing support and assistance as needed
* Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices
**Essential Qualifications:**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 1-2 years of experience in a customer service or call center environment, preferably in a claims or intake application setting
* Strong customer service skills, with a focus on empathy, patience, and effective communication
* Ability to type and talk simultaneously, with strong attention to detail and accuracy
* Proven ability to work independently and remotely, with a high level of self-motivation and discipline
* Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of management
* Strong problem-solving skills, with the ability to analyze complex situations and make sound decisions
* Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
* Proficient in MS Office (Word, Excel, and Outlook), with experience using web-based programs and applications
* High-speed home internet installed for remote/teleworker requirements
**Preferred Qualifications:**
* Experience working in a medical or insurance-related field, with knowledge of medical terminology
* Proven experience in providing quality customer service in a call center environment
* Ability to work in a dynamic, fast-paced environment with a high level of adaptability and flexibility
* Experience using CRM software and other customer service tools
* Strong analytical and problem-solving skills, with the ability to think critically and outside the box
**Work Environment:**
* Reliance Matrix's Customer Care Center operates 24 hours a day, 7 days a week, offering a variety of schedules to accommodate different needs and preferences
* Customer Care Representatives must be available to work a scheduled shift between core business hours (Mon-Fri, 4am-8pm Arizona time) and be open to working some holidays
* The work environment is fast-paced, team-oriented, and dynamic, with a focus on delivering exceptional customer service and support
* Customer Care Representatives must be willing and able to work sitting in one place, taking calls and speaking for the entirety of their scheduled shift (excluding scheduled breaks and lunches)
**Physical Requirements:**
* Sitting for prolonged periods of time, extensive typing, and using primarily the fingers rather than the entire hand
* Visual acuity sufficient to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal and extensive reading
* Hearing sufficient to understand verbal instruction and answer telephones
* Ability to work in a quiet, distraction-free environment with minimal interruptions
**Compensation and Benefits:**
* Competitive hourly rate, with a starting base pay of $18.00
* Opportunities for career growth and advancement, with a focus on developing your skills and knowledge
* Comprehensive benefits package, including:
+ Annual performance bonus for all team members
+ Generous 401(k) company match that is immediately vested
+ Choice of three medical plans (including prescription drug coverage) to suit your unique needs
+ Company-provided Life & Disability Insurance to ensure financial protection when you need it most
+ Family-friendly benefits, including Paid Parental Leave & Adoption Assistance
+ Hybrid work arrangements for eligible roles
+ Tuition Reimbursement and Continuing Professional Education
+ Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
**Why Join arenaflex?**
* arenaflex is a dynamic, innovative organization that values diversity, equity, and inclusion
* We offer a competitive pay package and comprehensive benefits to help team members thrive in their financial, physical, and mental wellbeing
* Our team is passionate about delivering exceptional customer service and support, with a focus on empathy, compassion, and understanding
* We're committed to creating a more diverse, equitable, and inclusive culture, with opportunities for growth and development for all team members
**How to Apply:**
If you're a motivated and empathetic individual who thrives in a dynamic environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now
Apply Now
**Job Summary:**
As a Customer Care Representative I, you'll be responsible for managing inbound calls for claimant-related leaves and/or Intake applications, performing outbound voice work tasks related to selected clients and claimants, and providing exceptional customer service. You'll work in a fast-paced, team-oriented environment, utilizing your strong communication skills, attention to detail, and ability to multitask to deliver results. If you're a motivated and empathetic individual who thrives in a dynamic environment, we invite you to join our team at arenaflex.
**Key Responsibilities:**
* Manage inbound calls for claimant-related leaves and/or Intake applications, providing compassionate and professional support to claimants and clients
* Perform outbound voice work tasks related to selected clients and claimants, ensuring timely and efficient communication
* Answer inbound calls from clients and claimants across the country, addressing their inquiries and concerns in a timely and efficient manner
* Accurately file and document client/claimant-specific information into the applicable system, adhering to all department standards
* Respond to client and claimant inquiries in a timely and efficient manner, consistently delivering exceptional customer service
* Resolve routine administrative technical issues for applicable source systems, utilizing your problem-solving skills and technical expertise
* Answer related claims questions for applicable clients specific to the Intake process and reporting missed time
* Maintain a high level of confidentiality and abide by HIPAA rules and regulations, protecting personal health information
* Demonstrate confidence, strong decision quality, and sound judgment when assisting claimants, ensuring accurate and timely resolutions
* Work collaboratively with teammates to achieve departmental goals and objectives, providing support and assistance as needed
* Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices
**Essential Qualifications:**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 1-2 years of experience in a customer service or call center environment, preferably in a claims or intake application setting
* Strong customer service skills, with a focus on empathy, patience, and effective communication
* Ability to type and talk simultaneously, with strong attention to detail and accuracy
* Proven ability to work independently and remotely, with a high level of self-motivation and discipline
* Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of management
* Strong problem-solving skills, with the ability to analyze complex situations and make sound decisions
* Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
* Proficient in MS Office (Word, Excel, and Outlook), with experience using web-based programs and applications
* High-speed home internet installed for remote/teleworker requirements
**Preferred Qualifications:**
* Experience working in a medical or insurance-related field, with knowledge of medical terminology
* Proven experience in providing quality customer service in a call center environment
* Ability to work in a dynamic, fast-paced environment with a high level of adaptability and flexibility
* Experience using CRM software and other customer service tools
* Strong analytical and problem-solving skills, with the ability to think critically and outside the box
**Work Environment:**
* Reliance Matrix's Customer Care Center operates 24 hours a day, 7 days a week, offering a variety of schedules to accommodate different needs and preferences
* Customer Care Representatives must be available to work a scheduled shift between core business hours (Mon-Fri, 4am-8pm Arizona time) and be open to working some holidays
* The work environment is fast-paced, team-oriented, and dynamic, with a focus on delivering exceptional customer service and support
* Customer Care Representatives must be willing and able to work sitting in one place, taking calls and speaking for the entirety of their scheduled shift (excluding scheduled breaks and lunches)
**Physical Requirements:**
* Sitting for prolonged periods of time, extensive typing, and using primarily the fingers rather than the entire hand
* Visual acuity sufficient to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal and extensive reading
* Hearing sufficient to understand verbal instruction and answer telephones
* Ability to work in a quiet, distraction-free environment with minimal interruptions
**Compensation and Benefits:**
* Competitive hourly rate, with a starting base pay of $18.00
* Opportunities for career growth and advancement, with a focus on developing your skills and knowledge
* Comprehensive benefits package, including:
+ Annual performance bonus for all team members
+ Generous 401(k) company match that is immediately vested
+ Choice of three medical plans (including prescription drug coverage) to suit your unique needs
+ Company-provided Life & Disability Insurance to ensure financial protection when you need it most
+ Family-friendly benefits, including Paid Parental Leave & Adoption Assistance
+ Hybrid work arrangements for eligible roles
+ Tuition Reimbursement and Continuing Professional Education
+ Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
**Why Join arenaflex?**
* arenaflex is a dynamic, innovative organization that values diversity, equity, and inclusion
* We offer a competitive pay package and comprehensive benefits to help team members thrive in their financial, physical, and mental wellbeing
* Our team is passionate about delivering exceptional customer service and support, with a focus on empathy, compassion, and understanding
* We're committed to creating a more diverse, equitable, and inclusive culture, with opportunities for growth and development for all team members
**How to Apply:**
If you're a motivated and empathetic individual who thrives in a dynamic environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now
Apply Now