Experienced Customer Care Live Chat Agent – E-commerce Sales and Support
At careerzynith, we're on a mission to revolutionize the way customers interact with our brand. As a key member of our Chat team, you'll play a vital role in providing exceptional sales and customer experience support to our valued customers through live chat on JTV.com and JTV Go. If you're a friendly, self-directed individual with a passion for delivering outstanding customer service, we want to hear from you!
**About careerzynith**
careerzynith is a leading retailer of jewelry and gemstones in the United States, with a proven 30-year history of innovation and excellence. Our commitment to elevating the customer experience has led us to develop an omni-digital strategy that includes broadcasting live programming 24/7, a robust e-commerce platform, and a strong social media presence. As part of our dedication to education and consumer satisfaction, we employ numerous Graduate Gemologists and Accredited Jewelry Professionals. Our website, JTV.com, is one of the largest jewelry e-commerce websites in the country, according to Internet Retailer's Top 500 list for 2015.
**Job Summary**
As an Experienced Customer Care Live Chat Agent, you'll be responsible for providing sales and customer experience support to our customers through live chat on JTV.com and JTV Go. You'll focus on moving visitors past the point of browsing to engaging in sales dialogue, establishing and nurturing prospective customer relationships, and achieving sales goals. If you're a motivated and results-driven individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide sales and customer experience support to customers through live chat on JTV.com and JTV Go
* Focus on moving visitors past the point of browsing to engaging in sales dialogue
* Establish and nurture prospective customer relationships to achieve sales goals
* Organize, plan, and execute tele-sales activities
* Provide both sales and customer experience support via live chat
* Collaborate with CC leadership to achieve sales and customer satisfaction goals
* Analyze customer interactions to identify areas for improvement and implement changes
* Stay up-to-date on product knowledge and industry trends to provide informed and expert advice to customers
**Requirements**
* Sales experience, preferably in a retail or e-commerce environment
* General computer knowledge and solid keyboarding skills
* Ability to communicate quickly and effectively via an online format
* High level of familiarity with JTV.com and JTV Go
* Ability to speak articulately and credibly with CC leadership
* Strong analytical and judgment skills
* Ability to multi-task and prioritize tasks effectively
* Excellent written communication skills
**Desired Skills**
* Previous tele-sales experience
* Knowledge of jewelry and gemstones
* Previous live chat experience
* Familiarity with e-commerce platforms and digital marketing tools
* Experience with CRM software and customer relationship management
* Strong problem-solving and conflict resolution skills
**careerzynith Perks**
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on careerzynith products
* 24-hour private Fitness Center for all careerzynith employees and their immediate family
* Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!
**Why Join careerzynith?**
* Opportunity to work with a leading retailer of jewelry and gemstones
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Opportunity to work with a diverse and talented team
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading retailer of jewelry and gemstones in the United States, with a proven 30-year history of innovation and excellence. Our commitment to elevating the customer experience has led us to develop an omni-digital strategy that includes broadcasting live programming 24/7, a robust e-commerce platform, and a strong social media presence. As part of our dedication to education and consumer satisfaction, we employ numerous Graduate Gemologists and Accredited Jewelry Professionals. Our website, JTV.com, is one of the largest jewelry e-commerce websites in the country, according to Internet Retailer's Top 500 list for 2015.
**Job Summary**
As an Experienced Customer Care Live Chat Agent, you'll be responsible for providing sales and customer experience support to our customers through live chat on JTV.com and JTV Go. You'll focus on moving visitors past the point of browsing to engaging in sales dialogue, establishing and nurturing prospective customer relationships, and achieving sales goals. If you're a motivated and results-driven individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide sales and customer experience support to customers through live chat on JTV.com and JTV Go
* Focus on moving visitors past the point of browsing to engaging in sales dialogue
* Establish and nurture prospective customer relationships to achieve sales goals
* Organize, plan, and execute tele-sales activities
* Provide both sales and customer experience support via live chat
* Collaborate with CC leadership to achieve sales and customer satisfaction goals
* Analyze customer interactions to identify areas for improvement and implement changes
* Stay up-to-date on product knowledge and industry trends to provide informed and expert advice to customers
**Requirements**
* Sales experience, preferably in a retail or e-commerce environment
* General computer knowledge and solid keyboarding skills
* Ability to communicate quickly and effectively via an online format
* High level of familiarity with JTV.com and JTV Go
* Ability to speak articulately and credibly with CC leadership
* Strong analytical and judgment skills
* Ability to multi-task and prioritize tasks effectively
* Excellent written communication skills
**Desired Skills**
* Previous tele-sales experience
* Knowledge of jewelry and gemstones
* Previous live chat experience
* Familiarity with e-commerce platforms and digital marketing tools
* Experience with CRM software and customer relationship management
* Strong problem-solving and conflict resolution skills
**careerzynith Perks**
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on careerzynith products
* 24-hour private Fitness Center for all careerzynith employees and their immediate family
* Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!
**Why Join careerzynith?**
* Opportunity to work with a leading retailer of jewelry and gemstones
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Opportunity to work with a diverse and talented team
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Apply Now!
Apply for this job