Experienced Customer Care Coordinator – Delivering Exceptional Service Experience
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the lawn care industry. Our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted partner for homeowners and businesses alike. At careerzynith, we believe that our people are the key to our success, and we're dedicated to creating a workplace culture that fosters growth, innovation, and collaboration.
**Job Summary**
We're seeking an experienced Customer Care Coordinator to join our team at careerzynith. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving their concerns in a timely and professional manner, and ensuring that their needs are met. If you're passionate about delivering outstanding customer experiences and have a proven track record of success in customer service, we want to hear from you!
**Responsibilities**
As a Customer Care Coordinator at careerzynith, you'll be responsible for:
* Receiving and making outbound calls to resolve customer concerns in a timely and professional manner
* Coordinating and resolving customer follow-up requests as a liaison between branches and customers
* Prioritizing open, overdue, and/or critical customer concerns and escalating to management as needed
* Reviewing and responding to customer feedback collected through external sources
* Compiling statistical data, identifying trends, and reporting to management team
* Making contact with cancel request customers to retain business
* Probing to identify root cause and using approved customer save offers to retain customer
* Completing special projects to support branch operations and efficiency
* Entering and maintaining customer data into customer database accurately and timely
* Researching customer database for account and service history and information to resolve customer concerns
* Following standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes
* Assessing customer needs for additional services and up-selling as appropriate
* Identifying and communicating improvement opportunities or trends impacting the customer experience to management
* Receiving customers and vendors at assigned branch
**Education and Experience Requirements**
* High school diploma/GED required; Associate's degree preferred
* 2-3 years of customer service experience required
* Experience resolving escalated customer service issues required
* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regularly required to:
+ Sit, stand, and walk
+ Use hands and arms to handle, feel, or reach
+ Speak and hear
+ Use close vision abilities
* Occasionally required to:
+ Lift or move up to 25 lbs
+ Stoop, kneel, crouch, or crawl
**Work Environment**
* Noise level: Low to moderate
* Adverse Conditions: Minimal
* Ability to speak, read, and write fluently in English is required.
**Pay Ranges**
$33,410.00 - $60,138.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
**Diversity and Inclusion**
careerzynith is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
**Equal Opportunity/Affirmative Action Employer**
careerzynith is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | careerzynith (trugreenjobs.com).
**California Residents**
When you express interest in or apply for a job with careerzynith Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
**careerzynith performs pre-employment testing.**
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer
Apply Job!
Apply for this job
careerzynith is a leading provider of innovative solutions for the lawn care industry. Our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted partner for homeowners and businesses alike. At careerzynith, we believe that our people are the key to our success, and we're dedicated to creating a workplace culture that fosters growth, innovation, and collaboration.
**Job Summary**
We're seeking an experienced Customer Care Coordinator to join our team at careerzynith. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving their concerns in a timely and professional manner, and ensuring that their needs are met. If you're passionate about delivering outstanding customer experiences and have a proven track record of success in customer service, we want to hear from you!
**Responsibilities**
As a Customer Care Coordinator at careerzynith, you'll be responsible for:
* Receiving and making outbound calls to resolve customer concerns in a timely and professional manner
* Coordinating and resolving customer follow-up requests as a liaison between branches and customers
* Prioritizing open, overdue, and/or critical customer concerns and escalating to management as needed
* Reviewing and responding to customer feedback collected through external sources
* Compiling statistical data, identifying trends, and reporting to management team
* Making contact with cancel request customers to retain business
* Probing to identify root cause and using approved customer save offers to retain customer
* Completing special projects to support branch operations and efficiency
* Entering and maintaining customer data into customer database accurately and timely
* Researching customer database for account and service history and information to resolve customer concerns
* Following standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes
* Assessing customer needs for additional services and up-selling as appropriate
* Identifying and communicating improvement opportunities or trends impacting the customer experience to management
* Receiving customers and vendors at assigned branch
**Education and Experience Requirements**
* High school diploma/GED required; Associate's degree preferred
* 2-3 years of customer service experience required
* Experience resolving escalated customer service issues required
* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regularly required to:
+ Sit, stand, and walk
+ Use hands and arms to handle, feel, or reach
+ Speak and hear
+ Use close vision abilities
* Occasionally required to:
+ Lift or move up to 25 lbs
+ Stoop, kneel, crouch, or crawl
**Work Environment**
* Noise level: Low to moderate
* Adverse Conditions: Minimal
* Ability to speak, read, and write fluently in English is required.
**Pay Ranges**
$33,410.00 - $60,138.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
**Diversity and Inclusion**
careerzynith is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
**Equal Opportunity/Affirmative Action Employer**
careerzynith is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | careerzynith (trugreenjobs.com).
**California Residents**
When you express interest in or apply for a job with careerzynith Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
**careerzynith performs pre-employment testing.**
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer
Apply Job!
Apply for this job