Experienced Customer Care Advocate (Weekends - 20 hours/week) at careerzynith
**Join careerzynith's dynamic team and make a difference in patients' lives**
At careerzynith, we're boldly innovating to create trusted solutions that detect, predict, and prevent disease. Our mission is to deliver better data, better insights, and better health for all. As a Customer Care Advocate, you'll play a vital role in our high-volume inbound Contact Center, providing exceptional customer care and support to patients and healthcare professionals.
**About careerzynith**
careerzynith is a leading digital healthcare company that creates innovative solutions to improve patient care. Our team is dedicated to making a difference in patients' lives, and we're committed to our core values of diversity, inclusion, and equality. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.
**About This Role**
We're seeking an experienced Customer Care Advocate to join our team on weekends, working 20 hours per week. As a Customer Care Advocate, you'll be responsible for:
* Answering inbound calls in our Contact Center and providing benefits investigations via phone and online web portals
* Collecting information from customers and documenting all activities in careerzynith's customer support system
* Making outbound patient phone calls to discuss payment options
* Providing an estimate of the potential patient responsibility based upon the benefits coverage
* Updating records with complete patient and insurance information
* Assisting and cross-training in other departments as business needs dictate during critical times
* Maintaining confidentiality of patient data and medical records in compliance with HIPAA regulations
* Delivering on challenging work objectives, including meeting daily, weekly, and/or monthly productivity metrics
* Providing superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
* Responding to inquiries, completing order fulfillment, and providing information to external and internal customers and accounts
* Maintaining a positive attitude and working relationship with all customers, patients, and careerzynith associates
**Responsibilities**
* Answer inbound calls in our Contact Center
* Provide an estimate of the potential patient responsibility based upon the benefits coverage
* Make outbound phone calls to patients to discuss payment options
* Document in Salesforce all details surrounding patient's healthcare benefit coverage and recommend appropriate payment options, if needed
* Update records with complete patient and insurance information
* Assist and cross-train in other departments as business needs dictate during critical times
* Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
* Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
* Deliver on challenging work objectives, including meeting daily, weekly, and/or monthly productivity metrics
* Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
* Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
* Respond to inquiries, complete order fulfillment, and provide information to external and internal customers and accounts
* Maintain a positive attitude and working relationship with all customers, patients, and careerzynith associates
**Required Qualifications**
* High school diploma or equivalent
* 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
* Experience working in a high-volume Contact Center environment
* Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel, and PowerPoint preferred
* Strong verbal and written communication skills
* Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
* Strong evidence of great customer service via phone, email, fax, or web modalities
* Must be patient and customer-focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
* Must demonstrate independent thinking and sound judgment skills not covered specifically in manuals or procedures
**Preferred Qualifications**
* Bachelor's Degree or relevant experience
* Experience with health insurance, benefits investigations, and reimbursement
* Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
* Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired
**Why Join careerzynith?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and innovative solutions
* Collaborative and supportive team environment
**How to Apply**
If you're passionate about delivering exceptional customer care and making a difference in patients' lives, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and welcomes and celebrates people of all backgrounds, experiences, skills, and perspectives. We're committed to creating a diverse and inclusive workforce and ensuring that all qualified applicants have an equal opportunity to succeed.
**Accommodations for Qualified Individuals with Disabilities**
careerzynith provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, please contact us at [insert contact information].
**About careerzynith**
careerzynith is a leading digital healthcare company that creates innovative solutions to improve patient care. Our team is dedicated to making a difference in patients' lives, and we're committed to our core values of diversity, inclusion, and equality. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.
**Make careerzynith Your Path Forward**
Join careerzynith's dynamic team and make a difference in patients' lives. We're bold, innovative, and committed to delivering better data, better insights, and better health for all.
Apply for this job
At careerzynith, we're boldly innovating to create trusted solutions that detect, predict, and prevent disease. Our mission is to deliver better data, better insights, and better health for all. As a Customer Care Advocate, you'll play a vital role in our high-volume inbound Contact Center, providing exceptional customer care and support to patients and healthcare professionals.
**About careerzynith**
careerzynith is a leading digital healthcare company that creates innovative solutions to improve patient care. Our team is dedicated to making a difference in patients' lives, and we're committed to our core values of diversity, inclusion, and equality. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.
**About This Role**
We're seeking an experienced Customer Care Advocate to join our team on weekends, working 20 hours per week. As a Customer Care Advocate, you'll be responsible for:
* Answering inbound calls in our Contact Center and providing benefits investigations via phone and online web portals
* Collecting information from customers and documenting all activities in careerzynith's customer support system
* Making outbound patient phone calls to discuss payment options
* Providing an estimate of the potential patient responsibility based upon the benefits coverage
* Updating records with complete patient and insurance information
* Assisting and cross-training in other departments as business needs dictate during critical times
* Maintaining confidentiality of patient data and medical records in compliance with HIPAA regulations
* Delivering on challenging work objectives, including meeting daily, weekly, and/or monthly productivity metrics
* Providing superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
* Responding to inquiries, completing order fulfillment, and providing information to external and internal customers and accounts
* Maintaining a positive attitude and working relationship with all customers, patients, and careerzynith associates
**Responsibilities**
* Answer inbound calls in our Contact Center
* Provide an estimate of the potential patient responsibility based upon the benefits coverage
* Make outbound phone calls to patients to discuss payment options
* Document in Salesforce all details surrounding patient's healthcare benefit coverage and recommend appropriate payment options, if needed
* Update records with complete patient and insurance information
* Assist and cross-train in other departments as business needs dictate during critical times
* Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
* Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
* Deliver on challenging work objectives, including meeting daily, weekly, and/or monthly productivity metrics
* Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
* Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
* Respond to inquiries, complete order fulfillment, and provide information to external and internal customers and accounts
* Maintain a positive attitude and working relationship with all customers, patients, and careerzynith associates
**Required Qualifications**
* High school diploma or equivalent
* 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
* Experience working in a high-volume Contact Center environment
* Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel, and PowerPoint preferred
* Strong verbal and written communication skills
* Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
* Strong evidence of great customer service via phone, email, fax, or web modalities
* Must be patient and customer-focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
* Must demonstrate independent thinking and sound judgment skills not covered specifically in manuals or procedures
**Preferred Qualifications**
* Bachelor's Degree or relevant experience
* Experience with health insurance, benefits investigations, and reimbursement
* Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
* Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired
**Why Join careerzynith?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and innovative solutions
* Collaborative and supportive team environment
**How to Apply**
If you're passionate about delivering exceptional customer care and making a difference in patients' lives, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and welcomes and celebrates people of all backgrounds, experiences, skills, and perspectives. We're committed to creating a diverse and inclusive workforce and ensuring that all qualified applicants have an equal opportunity to succeed.
**Accommodations for Qualified Individuals with Disabilities**
careerzynith provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, please contact us at [insert contact information].
**About careerzynith**
careerzynith is a leading digital healthcare company that creates innovative solutions to improve patient care. Our team is dedicated to making a difference in patients' lives, and we're committed to our core values of diversity, inclusion, and equality. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.
**Make careerzynith Your Path Forward**
Join careerzynith's dynamic team and make a difference in patients' lives. We're bold, innovative, and committed to delivering better data, better insights, and better health for all.
Apply for this job