Experienced Customer Care Advocate – Delivering Exceptional Experiences in a Collaborative Environment

At arenaflex, we're not just building a company – we're creating a community that's passionate about making a difference. As one of the world's most admired brands, arenaflex is leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us. About arenaflex arenaflex is a forward-thinking organization that's dedicated to delivering exceptional customer experiences.Our collaborative environment is built on teamwork, flexibility, and respect, where everyone has the opportunity to grow and thrive. We're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. About the Role We're seeking an experienced Customer Care Advocate to join our Experience Center Central Customer Care Team. As a Customer Care Advocate, you'll play a critical role in ensuring that all customer requests are addressed in a personalized and proactive manner.You'll be responsible for responding to inbound communications from customers, dealers, and third parties, generated through multiple channels across our TFS, LFS, and Private Label portfolios. Your primary goal will be to deliver exceptional customer service and problem resolution while documenting all interactions clearly and concisely. Key Responsibilities * Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence.* Analyze account characteristics and work with customers to resolve their issues, while providing "best in class" customer service. * Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand. * Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures. * Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes. What You'll Bring * HS Diploma or GED.* College degree or equivalent work experience preferred. * Focus on timely and accurate responses to customers. * Excellent verbal communication and interpersonal skills. * Consistent adherence to the applicable call model. * Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment. What We'll Bring * A work environment built on teamwork, flexibility, and respect. * Professional growth and development programs to help advance your career, as well as tuition reimbursement.* Vehicle purchase & lease programs. * Comprehensive health care and wellness plans for your entire family. * Flextime and virtual work options (if applicable). * Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from arenaflex regardless of whether you contribute. * Paid holidays and paid time off. * Referral services related to prenatal services, adoption, childcare, schools, and more. * Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).Belonging at arenaflexOur success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member ofThe Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.Career Possibilities arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths – to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.If you're passionate about delivering exceptional customer experiences and want to be part of a collaborative environment that's dedicated to making a difference, we encourage you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss further. For more such jobs please click here!