**Experienced Customer Business Outcomes (CBO) Specialist – Driving Digital Transformation and Business Growth at arenaflex**
At arenaflex, we're on a mission to empower every person and every organization on the planet to achieve more. As a Customer Business Outcomes (CBO) Specialist, you'll play a key role in executing and implementing a multi-year Business Case for Digital Transformation with our customers, combining business outcomes and technical expertise to empower customers to articulate and achieve their business goals. If you're passionate about improving customer outcomes through technology innovation and transformation, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in technology innovation, committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Job Summary**
As a Customer Business Outcomes (CBO) Specialist, you'll be responsible for managing relationships with the field sales community to discover and validate customers' desired business outcomes, quantify the value, identify capability needs, and assess maturity levels. You'll execute Solution Assessments to ensure our solutions are a good fit for customers' technology environments, and apply our CBO methodology to work closely with Regional Vice Presidents, Account Team Unit General Managers, and Subject Matter Experts to ensure domain expertise. This customer-facing role requires strategic sales experience, a deep commitment to improving customer outcomes, and a passion for technology innovation and transformation.
**Responsibilities**
**Discovery**
* Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers' business that starts with their desired business outcomes
* Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments, and Business Envisioning workshops
* Execute and deliver CBO Workshops that will validate the customers' business outcomes, identify business and technical capabilities that need to be adopted or matured
* Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a Microsoft Reference Architecture
* Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused on winning, where we will establish arenaflex as the partner of choice within a vertical
* Lead multiple, highly complex engagements across various functions, which ultimately combine into one comprehensive model for engaging customers in a Business Outcome-oriented sales motion
**Customer Priority Alignment**
* Internal Planning: Align customer goals & CBO research to determine approach for workshop
* Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria
* Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers' specific Key Performance Indicator (KPI) measurements
* Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high-value, high-impact outcomes
**Qualifications**
**Required/Minimum Qualifications**
* 5+ years solution sales or solution assessment consulting, or related experience
* OR Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales, business/technology consulting, or related experience
* OR relevant certifications from arenaflex or competitive platforms AND 3+ years solution sales, technical sales, business/technology consulting, or related experience
* OR equivalent experience
* 2+ years of experience with any of the following: artificial intelligence, machine learning, responsible AI, Copilots, or Generative AI
**Preferred Qualifications**
* MBA
* Demonstrated ability to facilitate consultative workshops with senior-level customer executives focused on solving their most pressing business needs
* Experience driving measurable outcomes over a long period of time across multiple activities
* Focus on improving a culture of Diversity & Inclusion
* Creative problem solver with the ability to align various stakeholders on common goals for customers
* Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority
* Digital transformation experience with large and complex customers or industry experience and its functional knowledge
**What We Offer**
* Competitive compensation package, including a base salary range of USD $106,100 - $185,400 per year, with a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area
* Opportunities for career growth and professional development in a dynamic and innovative company
* Collaborative and inclusive work environment with a diverse team of professionals
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Access to cutting-edge technology and tools to support your work
* Recognition and rewards for outstanding performance and contributions to the company
**How to Apply**
If you're passionate about improving customer outcomes through technology innovation and transformation, we want to hear from you. Apply now to join our team as a Customer Business Outcomes (CBO) Specialist and be part of a dynamic and innovative company that's shaping the future of technology.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Apply Now
**About arenaflex**
arenaflex is a global leader in technology innovation, committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Job Summary**
As a Customer Business Outcomes (CBO) Specialist, you'll be responsible for managing relationships with the field sales community to discover and validate customers' desired business outcomes, quantify the value, identify capability needs, and assess maturity levels. You'll execute Solution Assessments to ensure our solutions are a good fit for customers' technology environments, and apply our CBO methodology to work closely with Regional Vice Presidents, Account Team Unit General Managers, and Subject Matter Experts to ensure domain expertise. This customer-facing role requires strategic sales experience, a deep commitment to improving customer outcomes, and a passion for technology innovation and transformation.
**Responsibilities**
**Discovery**
* Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers' business that starts with their desired business outcomes
* Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments, and Business Envisioning workshops
* Execute and deliver CBO Workshops that will validate the customers' business outcomes, identify business and technical capabilities that need to be adopted or matured
* Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a Microsoft Reference Architecture
* Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused on winning, where we will establish arenaflex as the partner of choice within a vertical
* Lead multiple, highly complex engagements across various functions, which ultimately combine into one comprehensive model for engaging customers in a Business Outcome-oriented sales motion
**Customer Priority Alignment**
* Internal Planning: Align customer goals & CBO research to determine approach for workshop
* Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria
* Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers' specific Key Performance Indicator (KPI) measurements
* Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high-value, high-impact outcomes
**Qualifications**
**Required/Minimum Qualifications**
* 5+ years solution sales or solution assessment consulting, or related experience
* OR Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales, business/technology consulting, or related experience
* OR relevant certifications from arenaflex or competitive platforms AND 3+ years solution sales, technical sales, business/technology consulting, or related experience
* OR equivalent experience
* 2+ years of experience with any of the following: artificial intelligence, machine learning, responsible AI, Copilots, or Generative AI
**Preferred Qualifications**
* MBA
* Demonstrated ability to facilitate consultative workshops with senior-level customer executives focused on solving their most pressing business needs
* Experience driving measurable outcomes over a long period of time across multiple activities
* Focus on improving a culture of Diversity & Inclusion
* Creative problem solver with the ability to align various stakeholders on common goals for customers
* Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority
* Digital transformation experience with large and complex customers or industry experience and its functional knowledge
**What We Offer**
* Competitive compensation package, including a base salary range of USD $106,100 - $185,400 per year, with a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area
* Opportunities for career growth and professional development in a dynamic and innovative company
* Collaborative and inclusive work environment with a diverse team of professionals
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Access to cutting-edge technology and tools to support your work
* Recognition and rewards for outstanding performance and contributions to the company
**How to Apply**
If you're passionate about improving customer outcomes through technology innovation and transformation, we want to hear from you. Apply now to join our team as a Customer Business Outcomes (CBO) Specialist and be part of a dynamic and innovative company that's shaping the future of technology.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Apply Now