**Experienced Customer Assistance Representative – Airport Operations and Customer Service**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the blithequark family as an Experienced Customer Assistance Representative at the Ronald Reagan Washington National Airport. As a key member of our airport operations team, you will play a vital role in ensuring that our customers receive the highest level of service and support throughout their journey. **About blithequark** At blithequark, we are committed to providing our customers with an exceptional travel experience. As the largest airline in the world, we operate a vast network of flights across 365 destinations, serving millions of passengers every year. Our team members are the face of our brand, and we take pride in creating a dynamic and inclusive work environment that fosters growth, learning, and innovation. **Why You'll Love This Job** As a Customer Assistance Representative, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with customers from diverse backgrounds and cultures. Your role will involve providing exceptional customer service, resolving issues efficiently, and ensuring that our customers receive the support they need to navigate the airport and their journey. **Key Responsibilities** The following are the essential functions of the job: * Greet customers in a courteous, efficient, friendly, and professional manner * Monitor the ticket counter area to ensure compliance with safety policies and procedures * Assist customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) * Service and maintain kiosk machines (e.g., load paper, clean surfaces) * Troubleshoot kiosk technology issues to identify the source of issues or errors * Communicate with IT about kiosk technology issues that require additional servicing * Verify that customers' carry-on baggage complies with FAA/blithequark policies (e.g., size, quantity) * Verify and clear travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) * Assist customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) * Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) * Accept and activate customers' self-tagged baggage at the activation station * Physically move baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) * Assist customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) * Refer customers to customer service agents when appropriate * Performing clearance and verification of documents at kiosks * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assisting unaccompanied minors with boarding, deplaning, or other transportation * Providing customers with gate information and directions * Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) * Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement * Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays * Complete job-relevant trainings * Adhere to government regulations (e.g., DOT, FAA, TSA) * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Provide quality customer service in a professional manner in accordance with blithequark's guidelines * Use multiple internal resources/systems, including during customer interactions **What You'll Need for Success** To excel in this role, you will need: * A high school diploma or GED or international equivalent * Must be 18 years of age or older * Read, write, fluently speak, and understand the English language * Bilingual language skills may be required in some locations * Applicable valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S. **Preferred Qualifications** * Working knowledge of Sabre or any other Passenger Service System * Previous face-to-face customer service experience * Working in a fast-paced environment **What You'll Get** As a valued member of the blithequark team, you will enjoy a range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join the blithequark Family** At blithequark, we are committed to creating a dynamic and inclusive work environment that fosters growth, learning, and innovation. Our team members are the face of our brand, and we take pride in creating a culture that values diversity, equity, and inclusion. If you are a people person with a passion for delivering exceptional customer experiences, we invite you to join our team as an Experienced Customer Assistance Representative. Apply now and take the first step towards a rewarding career with blithequark. **How to Apply** To apply for this exciting opportunity, please visit our website at [insert link] and submit your application. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job