**Experienced Customer AI Operations Analyst – Driving Impact Across Customer, Sales, and GTM Teams at arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer AI Operations Analyst, you'll play a critical role in driving impact across our Customer, Sales, and Go-to-Market (GTM) teams. This is an exciting opportunity to blend hands-on AI workflow execution with close collaboration across Sales and Customer teams to deliver faster, more consistent customer interactions. **About arenaflex** arenaflex is an AI-first, end-to-end marketing platform that empowers teams to automate their campaigns with AI agents that imagine, activate, and validate. With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes – fine-tuned with billions of data points to drive real results for their unique business. arenaflex is the trusted choice to help businesses unlock a new world of boundless opportunities – where ideas become impact and potential turns into real results. **What Your Day Could Consist Of** As a Customer AI Operations Analyst at arenaflex, your day will be filled with exciting challenges and opportunities to drive impact. Here are some of the key responsibilities you'll undertake: ### AI System Management & Optimization * Oversee the performance and reliability of AI tools, improving workflows across Customer, Sales, and GTM use cases. * Identify opportunities to enhance automation, self-service, and underlying decision logic. * Collaborate with the Senior AI Program Manager and stakeholders in the Customer & Growth organization to ensure AI systems align with evolving team needs and priorities. * Leverage tools like Zapier and API calls to connect systems and streamline processes. * Proactively identify and resolve technical issues within AI systems. * Serve as a liaison with external vendors (e.g., Forethought), coordinating troubleshooting and updates to maintain optimal tool performance. ### Sales & GTM Data Insights * Partner with Sales and GTM teams to develop AI-supported workflows that improve lead qualification, pipeline progression, customer segmentation, and personalized outreach. * Build workflows that integrate with internal tools supporting teams and customers across key lifecycle stages, such as acquisition, onboarding, activation, and expansion. ### Quality, Content & Insights * Conduct regular quality reviews of AI interactions to ensure accuracy, usefulness, and tone across customer and GTM touchpoints. * Partner with Quality and Sales Operations to scale review processes and monitor key metrics like CES (Customer Effort Score), conversion rates, and engagement. * Work with internal teams to ensure help center content is current, AI-accessible, and continuously refined to improve answer quality and self-service effectiveness. ### Project & Stakeholder Management * Act as a project lead across cross-functional teams within the Customer & Growth organization, owning timelines, deliverables, and alignment across initiatives that span Customer, Sales, and GTM functions. * Coordinate closely with key stakeholders, including Sales Ops, Customer leadership, Enablement, and GTM leads, to ensure AI workflows meet real-world needs and are rolled out effectively. * Translate feedback into actionable improvements, balancing stakeholder input with strategic focus, technical feasibility, and system impact. * Maintain clear, proactive communication around priorities, progress, and blockers to ensure transparency and momentum. * Support cross-team decision-making by providing visibility into project status, trade-offs, and performance metrics tied to AI-driven initiatives. ### Data Analysis & Reporting * Analyze how AI tools perform across use cases, identifying opportunities to improve accuracy, relevancy, deflection, and customer engagement. * Generate insights and reports that inform system improvements and increase the efficiency and effectiveness of team workflows. **What is Needed** To succeed in this role, you'll need: * Proven experience in operations, sales enablement, GTM coordination, or customer-facing roles, ideally where you leveraged AI to improve processes or outcomes. * Practical understanding of LLMs and core AI concepts (e.g., prompt engineering, RAG, function calling) and how they can be applied across customer support, sales intelligence, and broader GTM initiatives. * A bias for action, with a passion for moving from idea to implementation and thriving in environments where experimentation and iteration lead to meaningful impact. * Great problem-solving skills with an ability to identify, diagnose, and resolve technical issues in AI-powered systems. * Ability to analyze data and surface insights that drive continuous improvement. * Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to achieve shared goals. * Agility in adapting to new technologies, shifting priorities, and evolving business needs. **Additional Information** At arenaflex, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact but also enjoy a range of benefits tailored to support your personal and career development. Here are some of the benefits we offer: * Comprehensive medical and dental benefits paid 100% by arenaflex for you and your dependents * Pension scheme with matching up to 5% of your contribution * Complimentary access to mental health resources through Calm and TELUS Health EAP * Generous paid time off and leave of absence options * Meal and transportation perks if working at the Dublin Hub, or a home office stipend to cover at-home workspace expenses * Access to professional development resources through LinkedIn Learning * Access to an exclusive employee perks and discount program * Baby swag for every baby born and/or adopted – we love to see our arenaflex family grow! * A Cycle to Work Scheme where you can purchase a bike and equipment tax-free for cycling to work * After five years of service, you'll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus arenaflex is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. **How to Apply** If you're passionate about driving impact across Customer, Sales, and GTM teams and are excited about the opportunity to join arenaflex, please submit your application through our website. We can't wait to hear from you! Apply for this job