Experienced Customer Advocate – Mortgage Industry – FULLY REMOTE Opportunity
At careerzynith, we're committed to empowering our customers with exceptional service and support. As a dedicated Customer Advocate, you'll play a vital role in driving success by delivering top-notch experiences to our clients in the mortgage industry. This is a fantastic opportunity to join our team and grow your career in a fully remote setting.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, helping clients navigate the ever-changing landscape of the mortgage industry. With a strong focus on customer satisfaction and employee growth, we're dedicated to creating a positive impact on our clients and communities. Our team of experts is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to join our journey.
**Job Summary**
We're seeking an experienced Customer Advocate to join our team, providing exceptional support to our clients in the mortgage industry. As a Customer Advocate, you'll be responsible for processing loan applications, managing customer relationships, and ensuring timely communication with clients and stakeholders. This is a fantastic opportunity to grow your career in a fully remote setting, with a competitive salary and opportunities for professional development.
**Key Responsibilities**
As a Customer Advocate, you'll be responsible for:
* Processing loan applications in compliance with mortgage lending and applicable investor guidelines
* Providing periodic status updates and timely return of all incoming inquiry calls
* Noting all communication and statuses in the Loan Operating System
* Contacting borrowers for outstanding documents, including items on the Underwriting Terms and Conditions sheet
* Validating the 1003 loan application for completion and accuracy, and confirming information entered in the Loan Origination System matches
* Analyzing loan applications, assessing creditworthiness, and reviewing title commitments and fees
* Ordering subordinations and allocating fees properly in the system
* Monitoring the loan process and managing proper expectations with clients and sales staff through closing
**Qualifications**
To be successful in this role, you'll need:
* 3+ years of loan processing experience
* Must have VA and FHA loan experience, with a portfolio split of 30/30/30 between FHA/VA/conventional
* Comfortable talking to brokers on the phone, with 80% of the job involving follow-up calls
* Experience managing 30-50 loans in their pipeline
* Ideally, a 50/50 split or more heavily focused on re-finance loans
**Work Environment and Shift**
* 100% remote work environment
* 8-hour shift between 8:00-6:00pm Monday-Friday
* Opportunities for flexible scheduling and work-life balance
**Compensation and Benefits**
* Competitive salary of $52,000
* Opportunities for professional development and growth
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
**Why Join careerzynith?**
* Opportunity to grow your career in a fully remote setting
* Competitive salary and benefits package
* Comprehensive training and professional development programs
* Collaborative and supportive team environment
* Opportunities for advancement and career growth
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply today. Please submit your most up-to-date resume and a cover letter outlining your qualifications and experience. A recruiter will contact you as soon as possible to discuss your application.
**About careerzynith**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Apply Now**
Apply To This Job
Join our team and start your journey with careerzynith today!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, helping clients navigate the ever-changing landscape of the mortgage industry. With a strong focus on customer satisfaction and employee growth, we're dedicated to creating a positive impact on our clients and communities. Our team of experts is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to join our journey.
**Job Summary**
We're seeking an experienced Customer Advocate to join our team, providing exceptional support to our clients in the mortgage industry. As a Customer Advocate, you'll be responsible for processing loan applications, managing customer relationships, and ensuring timely communication with clients and stakeholders. This is a fantastic opportunity to grow your career in a fully remote setting, with a competitive salary and opportunities for professional development.
**Key Responsibilities**
As a Customer Advocate, you'll be responsible for:
* Processing loan applications in compliance with mortgage lending and applicable investor guidelines
* Providing periodic status updates and timely return of all incoming inquiry calls
* Noting all communication and statuses in the Loan Operating System
* Contacting borrowers for outstanding documents, including items on the Underwriting Terms and Conditions sheet
* Validating the 1003 loan application for completion and accuracy, and confirming information entered in the Loan Origination System matches
* Analyzing loan applications, assessing creditworthiness, and reviewing title commitments and fees
* Ordering subordinations and allocating fees properly in the system
* Monitoring the loan process and managing proper expectations with clients and sales staff through closing
**Qualifications**
To be successful in this role, you'll need:
* 3+ years of loan processing experience
* Must have VA and FHA loan experience, with a portfolio split of 30/30/30 between FHA/VA/conventional
* Comfortable talking to brokers on the phone, with 80% of the job involving follow-up calls
* Experience managing 30-50 loans in their pipeline
* Ideally, a 50/50 split or more heavily focused on re-finance loans
**Work Environment and Shift**
* 100% remote work environment
* 8-hour shift between 8:00-6:00pm Monday-Friday
* Opportunities for flexible scheduling and work-life balance
**Compensation and Benefits**
* Competitive salary of $52,000
* Opportunities for professional development and growth
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
**Why Join careerzynith?**
* Opportunity to grow your career in a fully remote setting
* Competitive salary and benefits package
* Comprehensive training and professional development programs
* Collaborative and supportive team environment
* Opportunities for advancement and career growth
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply today. Please submit your most up-to-date resume and a cover letter outlining your qualifications and experience. A recruiter will contact you as soon as possible to discuss your application.
**About careerzynith**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Apply Now**
Apply To This Job
Join our team and start your journey with careerzynith today!
Apply for this job