**Experienced Consultant, Customer Information Management – Data-Driven Customer Experience Expert**

At arenaflex, we're passionate about harnessing the power of data to create exceptional customer experiences. As a seasoned Consultant, Customer Information Management, you'll play a pivotal role in shaping our customer-centric approach, leveraging data to drive personalized, timely, and impactful communications across various channels. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses interact with their customers. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Consultant, Customer Information Management, you'll be part of a dynamic team that's passionate about making a difference. **Key Responsibilities** As a Consultant, Customer Information Management, your primary focus will be on leading a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications. Your key responsibilities will include: * **Leading a portfolio of work**: You'll be responsible for managing a portfolio of projects that align with arenaflex's business objectives, ensuring that customer experience is at the forefront of every initiative. * **Consulting with stakeholders**: You'll work closely with stakeholders to understand business goals and translate them into actionable data and audience requirements, driving business outcomes through data-driven insights. * **Designing and delivering data solutions**: You'll design and deliver data that powers personalized customer communications across various channels, including email, text, digital, and direct mail. * **Streamlining audience data flows**: You'll collaborate with cross-functional teams to streamline and standardize how audience data flows across systems, improving efficiency and impact. * **Championing customer-centricity**: You'll ensure that all audience data solutions are designed with the customer in mind, driving customer-centricity throughout the organization. * **Driving continuous improvement**: You'll identify and implement enhancements to data tools, processes, and governance, driving continuous improvement and innovation. **Qualifications** To succeed in this role, you'll need to possess a strategic mindset, with the ability to connect data capabilities to business outcomes. Your qualifications should include: * **Strategic mindset**: You'll be able to connect data capabilities to business outcomes, driving business growth and customer satisfaction. * **Interpersonal and communication skills**: You'll be able to influence and gain alignment across teams, ensuring seamless execution and collaboration. * **Experience gathering and translating business requirements**: You'll have experience gathering and translating business requirements into technical solutions, driving business outcomes through data-driven insights. * **Comfort working in ambiguity**: You'll be comfortable working in ambiguity and adapting to evolving priorities, driving continuous improvement and innovation. * **Passion for learning**: You'll have a passion for learning and a drive for continuous improvement, staying up-to-date with industry trends and best practices. **Requirements** To excel in this role, you'll need to possess the following requirements: * **Typically 5 or more years experience**: You'll have typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries. * **Detailed experience with problem solving**: You'll have detailed experience with problem solving in a business environment, working with large customer and/or prospect databases, and working with product, geographic, demographic data to identify trends and opportunities. * **Expert knowledge in computer-based analytical tools**: You'll have expert knowledge in the theory and application of computer-based analytical tools. * **Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications**: You'll have advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications. * **Proficiency in developing ad hoc queries using SQL**: You'll have proficiency in developing ad hoc queries using SQL. **Benefits** As a Consultant, Customer Information Management at arenaflex, you'll enjoy a comprehensive benefits package, including: * **Medical/dental/vision insurance**: You'll have access to medical, dental, and vision insurance, ensuring your health and well-being. * **Life insurance**: You'll have access to life insurance, providing financial security for you and your loved ones. * **Short and long-term disability coverage**: You'll have access to short and long-term disability coverage, ensuring your financial security in case of illness or injury. * **Paid time off**: You'll have access to paid time off, including 18 days paid time off each full calendar year, pro-rated quarterly based on hire date. * **Nine paid holidays**: You'll have access to nine paid holidays, ensuring you have time to relax and recharge. * **8 hours of Lifetime paid time off**: You'll have access to 8 hours of Lifetime paid time off, providing flexibility and work-life balance. * **8 hours of Unity Day paid time off**: You'll have access to 8 hours of Unity Day paid time off, promoting unity and teamwork. * **401(k) with company match**: You'll have access to a 401(k) plan with company match, ensuring your financial security in retirement. * **Company-paid pension plan**: You'll have access to a company-paid pension plan, providing financial security in retirement. * **Business casual attire**: You'll have the flexibility to dress in business casual attire, promoting a relaxed and productive work environment. **Join arenaflex Today!** If you're a seasoned Consultant, Customer Information Management with a passion for data-driven customer experience, we want to hear from you! Apply now to join our dynamic team and be part of a company that's shaping the future of customer experience. Apply for this job