**Experienced Commercial Customer Service Support Representative – Driving Exceptional Support for Commercial Customers**

Are you a customer service professional with a passion for delivering exceptional support to commercial customers? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Commercial Customer Service Support Representative. As a key member of our Commercial Customer Service Support team, you will play a vital role in providing timely and accurate responses to elevated service-related inquiries and issues, building long-term relationships with key customers, and driving business growth through data analysis and lead generation. **About blithequark** blithequark is a leading provider of battery-powered outdoor power tools for DIY-consumers and landscaping professionals. With a robust line of products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered outdoor power equipment, we offer the right tool for every job. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry. **Key Responsibilities** As an Experienced Commercial Customer Service Support Representative, you will be responsible for: * Developing and maintaining positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers. * Responding promptly and courteously to telephone inquiries and answering questions regarding pricing, customer setups, and delivery. Coordinating with warehouse teams for outbound shipment needs. * Utilizing SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues. * Communicating frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Building long-term relationships with key customers, dealers, and field personnel. * Optimizing the use of Salesforce, driving compliance, and maximizing team performance. * Analyzing data and using business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly. * Working internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues. * Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by the company. * Assigning Service Solutions Salesforce cases in the queue based on territory. * Occasionally facilitating discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively. * New Dealer cold calling and on-boarding * Managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support. **Experience Required** * Bilingual - English & Spanish * Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and the ability to cross-train in other tasks. Must be tactful, professional, and detail-oriented. * A willingness to continual learning and skill development while multitasking. * Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals. * Salesforce experience desired. * SAP S/4 HANA experience desired. * Related Industry experience (OPE, material handling, automotive) **Education and Experience** * Bachelor's degree in a related field (Business Administration, Business Operations, Logistics) * High School Diploma/GED **What We Offer** * A dynamic and supportive work environment with opportunities for growth and development * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * Opportunities for professional development and continuing education * A collaborative and inclusive team culture * Flexible work arrangements to support work-life balance **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Apply for this job