**Experienced Clinical Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Clinical Customer Service Representative. As a key member of our high-volume call center, you will play a vital role in supporting our mission to empower individuals to live healthier and longer. **About blithequark** blithequark is a leading provider of specialty network programs, dedicated to delivering innovative solutions that improve the lives of our members. Our team is comprised of passionate professionals who share a common goal: to make a meaningful difference in the lives of others. As a Clinical Customer Service Representative, you will be part of a dynamic team that is committed to excellence, innovation, and customer satisfaction. **Responsibilities** As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members nationwide. Your primary responsibilities will include: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High school diploma or equivalent required * Minimum of one-year experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** As a Clinical Customer Service Representative, you will be expected to demonstrate the following core competencies: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Work Environment and Requirements** As a remote worker, you will be responsible for working from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** As a Clinical Customer Service Representative, you will be eligible for the following compensation and benefits: * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and professional development **Why Join blithequark?** At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and opportunities they need to succeed. As a Clinical Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. **How to Apply** If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and opportunities they need to succeed. **Accommodations for Individuals with Disabilities** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job