**Experienced Clinical Customer Service Representative – Remote Healthcare Support**

At arenaflex, we are dedicated to providing exceptional healthcare services to our members and partners. As a Clinical Customer Service Representative, you will play a vital role in delivering top-notch support to our clients, ensuring their needs are met with professionalism, accuracy, and timeliness. If you are a customer-focused individual with excellent communication skills and a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team. **About arenaflex** arenaflex is a leading healthcare organization committed to improving the lives of our members and partners. We strive to provide innovative solutions, exceptional service, and a collaborative work environment that fosters growth and development. Our team is passionate about making a positive impact in the healthcare industry, and we are seeking like-minded individuals to join our mission. **Responsibilities** As a Clinical Customer Service Representative, you will be responsible for: * Receiving and responding to incoming telephone calls from Providers, Members, and Health Plans in a professional, accurate, timely, and courteous manner. * Answering incoming calls/chats and outgoing calls, utilizing proprietary arenaflex systems to provide information and resolve issues. * Communicating professionally at all times, ensuring that all interactions are respectful, empathetic, and solution-focused. * Ascertain the nature of the call and record information in arenaflex proprietary systems, utilizing your critical thinking skills to identify and resolve complex issues. * Look up caller information using proprietary arenaflex systems and provide information to the caller, ensuring accuracy and attention to detail. * Forward logs requiring further research to the appropriate department, prioritizing tasks and managing time effectively to meet deadlines. * Utilize appropriate resources, including online tools and training, to provide timely responses and resolve issues efficiently. * Manage time to ensure calls are answered within required timeframes and follow up is done in a timely manner, meeting or exceeding minimum key job accountabilities established for the Clinical Customer Service Representative position. * Maintain a safe, secure, and healthy work environment by following all legal and compliance requirements, adhering to arenaflex policies and standards. * Complete all arenaflex and CSS trainings timely, staying up-to-date with industry developments and best practices. * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel, promoting a collaborative and inclusive work environment. * Respond to requests for internal and external customers and/or clients, as required, providing exceptional service and support. * Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment. **Qualifications** To be successful in this role, you will need: * A High School Diploma or equivalent required. * 1 year experience performing customer service duties; inbound call center experience preferred. * Basic computer skills, including proficiency in Microsoft Office and proprietary arenaflex systems. * Strong verbal communication skills, with the ability to communicate effectively with diverse stakeholders. * Ability to utilize and maneuver in multiple systems during a single interaction, demonstrating technical aptitude and problem-solving skills. * Excellent listening and interpersonal communication skills, with the ability to establish and maintain cooperative working relationships. * Ability to effectively organize, prioritize, multi-task, and manage time, meeting deadlines and delivering results in a fast-paced environment. * Demonstrated accuracy and productivity in a changing environment with constant interruptions, with a focus on quality and attention to detail. * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, with a customer-centric approach. * Ability to exercise strict confidentiality in all matters, maintaining the trust and confidence of our clients and stakeholders. **Core Competencies** As a Clinical Customer Service Representative, you will demonstrate: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task, and manage time, meeting deadlines and delivering results in a fast-paced environment. * Demonstrated accuracy and productivity in a changing environment with constant interruptions, with a focus on quality and attention to detail. * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, with a customer-centric approach. * Ability to exercise strict confidentiality in all matters, maintaining the trust and confidence of our clients and stakeholders. **Mobility and Physical Requirements** This role requires: * Primarily sedentary, able to sit for long periods of time. * Ability to see, speak, and hear other personnel and/or objects. * Ability to communicate both in verbal and written form. * Ability to travel within and around the facility or Work from Home (WFH) environment. * Capable of using a telephone, computer keyboard, and mouse. * Ability to lift up to 10 lbs. **Environmental Conditions** This role is based in a Work from Home (WFH) environment, requiring a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed). **Equal Employment Opportunity** arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion, and we welcome applications from qualified individuals from diverse backgrounds. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. **Accommodation Requests** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. **How to Apply** If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team. Please submit your application through our career center, including your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further. Apply for this job