**Experienced Client Service Coordinator – Remote Opportunity with arenaflex**
**Job Summary:**
Join arenaflex, a leading health insurance provider, as an Experienced Client Service Coordinator in a remote role. This exciting opportunity offers a chance to work from home while being part of a dynamic team that makes a meaningful impact on people's lives. As a Client Service Coordinator, you will be responsible for investigating and resolving escalated client service concerns, partnering closely with matrix partners, clients, and brokers. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply.
**About arenaflex:**
arenaflex is a global health insurance company dedicated to improving the health and vitality of those we serve. With a commitment to enhancing the lives of our clients, customers, and patients, we strive to drive growth and make a positive impact. Our divisions, Cigna Healthcare and Evernorth Health Services, work together to provide innovative solutions that meet the evolving needs of our customers.
**Key Responsibilities:**
As an Experienced Client Service Coordinator, you will be responsible for:
* Researching service inquiries from Sales, Clients, Brokers, and internal partners
* Managing the resolution of inquiries in a timely manner
* Effectively communicating next steps and providing updates while meeting turnaround time requirements
* Tracking all interactions and maintaining accurate records
* Interacting with business partners in a professional manner through verbal and written communications
* Responding to service inquiries received via phone, chat, and email, including but not limited to, questions tied to eligibility, claims, authorization, benefits, and more
* Making outbound calls for projects as required
**What You Need to Do This Job:**
To be successful in this role, you will need:
* A High School Diploma or equivalent; an Advanced degree is preferred
* 2 years of experience working with multiple software and system-based applications, including database, spreadsheets, Microsoft Word, Excel, PowerPoint, and Outlook
* 2 years of customer service background, with call center experience being a plus
* Previous health insurance experience or knowledge is preferred
* The ability to quickly understand customers' needs and expectations
* Strong verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the organization
* Ability to manage multiple divergent priorities and deadlines
* Experience working independently and proactively
* Experience negotiating and managing expectations for mutually acceptable solutions
* Demonstrated organizational and time management skills
* Strong analytical and detail-oriented skills required
* Ability to effectively problem-solve issues to resolution
* Demonstrated interpersonal skills
**Work Environment and Requirements:**
As a remote employee, you will be required to work from home occasionally or permanently. To ensure a stable and secure connection, you must obtain internet access through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Career Growth Opportunities and Learning Benefits:**
arenaflex offers a range of opportunities for career growth and development, including:
* Comprehensive training programs to enhance your skills and knowledge
* Mentorship and coaching to support your career goals
* Opportunities for professional development and advancement
* A collaborative and inclusive work environment that fosters innovation and creativity
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* A salary that reflects your experience and qualifications
* Comprehensive benefits, including medical, dental, and vision coverage
* Retirement savings plan with company match
* Paid time off and holidays
* Opportunities for professional development and advancement
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Accommodations:**
If you require reasonable accommodation in completing the online application process, please email: [[email protected]](mailto:[email protected]) for support. Do not email [[email protected]](mailto:[email protected]) for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy:**
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
**Qualified Applicants with Criminal Histories:**
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
**Apply Now:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity with arenaflex.
Apply Now
Join arenaflex, a leading health insurance provider, as an Experienced Client Service Coordinator in a remote role. This exciting opportunity offers a chance to work from home while being part of a dynamic team that makes a meaningful impact on people's lives. As a Client Service Coordinator, you will be responsible for investigating and resolving escalated client service concerns, partnering closely with matrix partners, clients, and brokers. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply.
**About arenaflex:**
arenaflex is a global health insurance company dedicated to improving the health and vitality of those we serve. With a commitment to enhancing the lives of our clients, customers, and patients, we strive to drive growth and make a positive impact. Our divisions, Cigna Healthcare and Evernorth Health Services, work together to provide innovative solutions that meet the evolving needs of our customers.
**Key Responsibilities:**
As an Experienced Client Service Coordinator, you will be responsible for:
* Researching service inquiries from Sales, Clients, Brokers, and internal partners
* Managing the resolution of inquiries in a timely manner
* Effectively communicating next steps and providing updates while meeting turnaround time requirements
* Tracking all interactions and maintaining accurate records
* Interacting with business partners in a professional manner through verbal and written communications
* Responding to service inquiries received via phone, chat, and email, including but not limited to, questions tied to eligibility, claims, authorization, benefits, and more
* Making outbound calls for projects as required
**What You Need to Do This Job:**
To be successful in this role, you will need:
* A High School Diploma or equivalent; an Advanced degree is preferred
* 2 years of experience working with multiple software and system-based applications, including database, spreadsheets, Microsoft Word, Excel, PowerPoint, and Outlook
* 2 years of customer service background, with call center experience being a plus
* Previous health insurance experience or knowledge is preferred
* The ability to quickly understand customers' needs and expectations
* Strong verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the organization
* Ability to manage multiple divergent priorities and deadlines
* Experience working independently and proactively
* Experience negotiating and managing expectations for mutually acceptable solutions
* Demonstrated organizational and time management skills
* Strong analytical and detail-oriented skills required
* Ability to effectively problem-solve issues to resolution
* Demonstrated interpersonal skills
**Work Environment and Requirements:**
As a remote employee, you will be required to work from home occasionally or permanently. To ensure a stable and secure connection, you must obtain internet access through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Career Growth Opportunities and Learning Benefits:**
arenaflex offers a range of opportunities for career growth and development, including:
* Comprehensive training programs to enhance your skills and knowledge
* Mentorship and coaching to support your career goals
* Opportunities for professional development and advancement
* A collaborative and inclusive work environment that fosters innovation and creativity
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* A salary that reflects your experience and qualifications
* Comprehensive benefits, including medical, dental, and vision coverage
* Retirement savings plan with company match
* Paid time off and holidays
* Opportunities for professional development and advancement
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Accommodations:**
If you require reasonable accommodation in completing the online application process, please email: [[email protected]](mailto:[email protected]) for support. Do not email [[email protected]](mailto:[email protected]) for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy:**
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
**Qualified Applicants with Criminal Histories:**
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
**Apply Now:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity with arenaflex.
Apply Now