**Experienced Client Customer Service Support Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, innovative environment where learning and growth are valued? If so, we invite you to join blithequark's Revenue Cycle Management Division as a Client Customer Service Support Representative! At blithequark, we're committed to improving health and improving lives through our cutting-edge Revenue Cycle Management solutions. Our team of dedicated professionals is driven by a shared passion for customer-centricity, innovation, and excellence. As a Client Customer Service Support Representative, you'll play a vital role in ensuring that our clients receive world-class support and service, empowering them to focus on what matters most – delivering exceptional patient care. **Job Description** As a Client Customer Service Support Representative, you'll join our Contact Center team for Client AR & Customer Service in RCM. You'll work closely with physician offices, hospital laboratories, patients, and internal customers to address their needs accurately and efficiently. Your primary responsibilities will include: * Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims * Continuously evaluating current policies and SOPs, identifying areas for improvement, and recommending process enhancements * Handling sensitive information with confidentiality and discretion * Reading and understanding Explanation of Benefits (EOB) or correspondence * Documenting all activity related to claims * Communicating via telephone with physicians, insurance companies, and patients * Utilizing tools to verify eligibility, claim status, and/or obtain better billing information **Requirements** To succeed in this role, you'll need: * A High School Diploma or equivalent * A dedicated work-from-home space * The ability to manage time and tasks independently while maintaining productivity * Previous medical and/or call center experience is a plus **Technical Requirements** To ensure seamless communication and data exchange, you'll need: * Internet download speed of at least 50 megabytes per second * No satellite internet * The ability to connect equipment to a router/modem using an Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports) **Why Join blithequark?** As a Client Customer Service Support Representative at blithequark, you'll enjoy: * The flexibility of working from home * Generous paid time off * Medical, Vision, and Dental Insurance Options * Flexible Spending Accounts * 401(k) and Employee Stock Purchase plans * No-charge lab testing * Fitness reimbursement program * And many more incentives! **Compensation and Benefits** The pay range for this position is $15.25 - $21.00. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable **Schedule** The schedule for this position is Monday-Thursday, 9 AM to 6 PM EST, and Friday, 8 AM to 5 PM EST. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job! Apply for this job