**Experienced Chat Support Specialist – Virtual Customer Service Representative**
At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a leading provider of innovative products and services, we're committed to putting our customers first and empowering our people to solve problems without asking permission. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want you to join our team!
**Why You'll Love Working at arenaflex**
At arenaflex, we're not just another company – we're a community of like-minded individuals who share a common goal: to make a difference in people's lives. Our legendary culture is built on four core values: Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering growth, supporting our people, and creating a safe, respectful, and inclusive work environment.
**What You'll Do**
As an Experienced Chat Support Specialist, you'll be the face of arenaflex, providing top-notch customer service to our clients through our LiveEngage platform. Your responsibilities will include:
* Answering 2-3 incoming chats, using your expertise to enhance the value of our customers' contact lens purchases
* Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment
* Providing exceptional customer service in a fast-paced, dynamic environment, with empowerment to make decisions in the moment
* Identifying and resolving problems in a way that creates a positive customer experience
* Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
* Living our company values and embodying the arenaflex spirit
**What You'll Need**
To succeed in this role, you'll need:
* A high school diploma or equivalent experience
* 2-3 years minimum customer service experience
* Great typing skills (at least 40 words per minute) and technical proficiency
* A reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better
* A private, dedicated workspace that promotes confidentiality
* A positive, driven, and solution-oriented mentality
* The ability to show up to work on time and work your scheduled shift
**Perks and Benefits**
At arenaflex, we believe in taking care of our people. That's why we offer:
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
**Approved Remote Working Locations**
We're a remote-friendly company, and we're looking for people who can work from the following approved locations:
* Arizona
* Florida
* Idaho
* Nevada
* North Carolina
* Texas
* Utah
* Virginia
**Equal Opportunity Employer**
At arenaflex, we're committed to diversity and inclusion. We're an equal opportunity employer, and we welcome applications from people of all backgrounds. If you require reasonable accommodation to participate in the job application or interview process, please don't hesitate to contact us.
**How to Apply**
If you're ready to join a company that's changing the game, apply today! We can't wait to hear from you.
Key Responsibilities
* Answer 2-3 incoming chats using LiveEngage platform
* Consult customers on enhancing the value of their contact lens purchase
* Proactively communicate and engage with manager and team members
* Provide top-notch customer service in a fast-paced environment
* Identify and resolve problems in a way that creates a positive customer experience
* Maintain high performance metrics
Essential Qualifications
* High school diploma or equivalent experience
* 2-3 years minimum customer service experience
* Great typing skills (at least 40 words per minute) and technical proficiency
* Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
* Private, dedicated workspace that promotes confidentiality
* Positive, driven, and solution-oriented mentality
Preferred Qualifications
* Experience working in a virtual environment
* Knowledge of LiveEngage platform
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
Skills and Competencies
* Excellent customer service skills
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Technical proficiency
* Great typing skills (at least 40 words per minute)
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our people grow and develop their careers. We offer:
* Monthly performance bonuses for those who qualify
* Ownership of your development with support from leaders dedicated to fostering growth
* Bi-annual performance reviews
* A safe, respectful, and inclusive work environment
Work Environment and Company Culture
At arenaflex, we're proud of our legendary culture, which is built on four core values: Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering growth, supporting our people, and creating a safe, respectful, and inclusive work environment.
Compensation, Perks, and Benefits
At arenaflex, we believe in taking care of our people. That's why we offer:
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
How to Apply
If you're ready to join a company that's changing the game, apply today! We can't wait to hear from you.
**Why You'll Love Working at arenaflex**
At arenaflex, we're not just another company – we're a community of like-minded individuals who share a common goal: to make a difference in people's lives. Our legendary culture is built on four core values: Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering growth, supporting our people, and creating a safe, respectful, and inclusive work environment.
**What You'll Do**
As an Experienced Chat Support Specialist, you'll be the face of arenaflex, providing top-notch customer service to our clients through our LiveEngage platform. Your responsibilities will include:
* Answering 2-3 incoming chats, using your expertise to enhance the value of our customers' contact lens purchases
* Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment
* Providing exceptional customer service in a fast-paced, dynamic environment, with empowerment to make decisions in the moment
* Identifying and resolving problems in a way that creates a positive customer experience
* Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
* Living our company values and embodying the arenaflex spirit
**What You'll Need**
To succeed in this role, you'll need:
* A high school diploma or equivalent experience
* 2-3 years minimum customer service experience
* Great typing skills (at least 40 words per minute) and technical proficiency
* A reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better
* A private, dedicated workspace that promotes confidentiality
* A positive, driven, and solution-oriented mentality
* The ability to show up to work on time and work your scheduled shift
**Perks and Benefits**
At arenaflex, we believe in taking care of our people. That's why we offer:
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
**Approved Remote Working Locations**
We're a remote-friendly company, and we're looking for people who can work from the following approved locations:
* Arizona
* Florida
* Idaho
* Nevada
* North Carolina
* Texas
* Utah
* Virginia
**Equal Opportunity Employer**
At arenaflex, we're committed to diversity and inclusion. We're an equal opportunity employer, and we welcome applications from people of all backgrounds. If you require reasonable accommodation to participate in the job application or interview process, please don't hesitate to contact us.
**How to Apply**
If you're ready to join a company that's changing the game, apply today! We can't wait to hear from you.
Key Responsibilities
* Answer 2-3 incoming chats using LiveEngage platform
* Consult customers on enhancing the value of their contact lens purchase
* Proactively communicate and engage with manager and team members
* Provide top-notch customer service in a fast-paced environment
* Identify and resolve problems in a way that creates a positive customer experience
* Maintain high performance metrics
Essential Qualifications
* High school diploma or equivalent experience
* 2-3 years minimum customer service experience
* Great typing skills (at least 40 words per minute) and technical proficiency
* Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
* Private, dedicated workspace that promotes confidentiality
* Positive, driven, and solution-oriented mentality
Preferred Qualifications
* Experience working in a virtual environment
* Knowledge of LiveEngage platform
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
Skills and Competencies
* Excellent customer service skills
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Technical proficiency
* Great typing skills (at least 40 words per minute)
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our people grow and develop their careers. We offer:
* Monthly performance bonuses for those who qualify
* Ownership of your development with support from leaders dedicated to fostering growth
* Bi-annual performance reviews
* A safe, respectful, and inclusive work environment
Work Environment and Company Culture
At arenaflex, we're proud of our legendary culture, which is built on four core values: Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering growth, supporting our people, and creating a safe, respectful, and inclusive work environment.
Compensation, Perks, and Benefits
At arenaflex, we believe in taking care of our people. That's why we offer:
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
How to Apply
If you're ready to join a company that's changing the game, apply today! We can't wait to hear from you.