**Experienced Chat Support Associate – West Coast Hours**

Join our dynamic team at arenaflex, a cutting-edge company transforming the animal health industry with innovative eCommerce and mobile platforms. As a Chat Support Associate, you will play a pivotal role in delivering exceptional support to our vibrant community of veterinary professionals, empowering them to make informed purchasing decisions and streamline their supply ordering processes. At arenaflex, we're passionate about modernizing the $50B+ animal health industry, and we're looking for talented and passionate individuals to join our growing team. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states. We're a venture-backed growth stage company with notable investors in Silicon Valley and NYC, and we're committed to creating a diverse and inclusive workplace. **About the Role** As a Chat Support Associate, you will be the primary point of contact for our users, providing timely and effective support through live chats, internal discussion boards, and platform demos. You will work collaboratively with our cross-functional teams to drive solutions that enhance the user experience, leveraging your technical expertise and problem-solving skills to troubleshoot complex issues and resolve user inquiries. **Key Responsibilities** • Respond to user inquiries via our ticketing software, providing timely and effective support to our users • Investigate and troubleshoot complex issues, recreating the issue if necessary and documenting the steps to reproduce the issue and submitting a ticket for engineering • Investigate the source of data issues and either resolve the issue or submit a data engineering ticket • Respond to clinics once the issue has been resolved, or submit additional information for investigation • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously develop and expand processes in order to streamline support workflows **What You'll Need** • 1 year of relevant, technical facing work experience • 4 Year College Degree • Excellent written and verbal communication skills • Experience in ticket support • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required **What We Offer** • 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events **Compensation** The typical base pay range for this role across the U.S. is: $50,000/year - $70,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $65,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. **Benefits** In addition to base compensation, arenaflex offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. **How to Apply** To apply, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. **Important Note** Please note that we are unable to sponsor work visas at this time. **Scam Alert** Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: • Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! • Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! • It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! • Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! • If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job