**Experienced Chat Support Associate – Veterinary Community Engagement and Support**
Join our dynamic team at blithequark, and be part of a mission to revolutionize the $50B+ animal health industry. As a Chat Support Associate, you will play a pivotal role in supporting our vibrant community of veterinary professionals, empowering them to make informed purchasing decisions and streamline their supply ordering processes through our innovative platform. **About blithequark** blithequark is a growth-stage company backed by prominent investors in Silicon Valley and NYC. Our eCommerce and mobile platforms have transformed the way veterinary practices buy the supplies they need to keep America's pets healthy. With a community of over 17,000 veterinary hospitals, we deliver care to millions of animals across all 50 states. Our team is passionate about modernizing the animal health industry, and we're looking for exceptional individuals to join our mission. **The Role** As a Chat Support Associate, you will be the face of blithequark, engaging with our users through live chats, phone calls, emails, internal discussion boards, and platform demos. Your primary responsibility will be to provide an exceptional experience for every user leveraging our platform for their supply ordering needs. You will work collaboratively with our team to troubleshoot issues, provide proactive account management, and help evolve our platform to meet the needs of our growing community. **Key Responsibilities** * Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **You Should Have** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Benefits (Full Time Roles)** * 100% remote within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Salary Range** $50,000/year - $80,000/year + bonus + equity + benefits **Why Join blithequark?** * Be part of a mission to revolutionize the animal health industry * Work with a dynamic team of passionate individuals * Enjoy a comprehensive benefits package and competitive salary range * Have the opportunity to grow and develop your skills in a fast-paced, innovative environment * Contribute to the development of a cutting-edge platform that is making a real difference in the lives of animals and their owners **How to Apply** To join our team, please submit your application through blithequark's Careers Page. The application deadline is accepted on an ongoing basis. We look forward to hearing from you! **Important Note** Please be aware of scammers operating in the industry, impersonating employees and attempting to deceive applicants. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never request sensitive personal or financial information from you. **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job