**Experienced Chat Support Associate – Veterinary Community Engagement and Support**

Join our vibrant team at blithequark, a leading innovator in the animal health industry, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. Our cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – delivering exceptional care to their patients. As a Chat Support Associate at blithequark, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will be part of a collaborative team that works tirelessly to provide our users with an exceptional experience through live chats, phone calls, emails, internal discussion boards, and platform demos. **About blithequark** blithequark is a growth-stage company backed by prominent investors in Silicon Valley and NYC, with a mission to modernize the $50B+ animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states. We're a dynamic team of passionate individuals driven by a shared vision to transform the industry and make a meaningful impact on the lives of animals and their human caregivers. **The Role** As a Chat Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. Your key responsibilities will include: * Supporting existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner * Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Collaborating with vendor and industry partners to streamline communication and alerts between systems * Contributing to the continuous development and expansion of processes to streamline support workflows **What We're Looking For** To succeed in this role, you will need: * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support is preferred, but not required * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality, with excellent collaboration skills * Tech/start-up work experience is a plus, but not required **What We Offer** As a full-time Chat Support Associate at blithequark, you can expect: * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office setup * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Why Join blithequark?** At blithequark, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Important Note** Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please: * Only apply through our official careers page, LinkedIn, BuiltIn, and Indeed * Verify the authenticity of any job postings by visiting our official careers page * Never provide sensitive personal or financial information during the application process * Report any suspicious activity or encounters to our recruiting department **How to Apply** If you're passionate about making a difference in the animal health industry and are excited about the opportunity to join our vibrant team at blithequark, please submit your application through our careers page. We can't wait to hear from you! Apply Now! Apply for this job