Experienced Chat Support Associate – Veterinary Community Engagement
Join our growing team at careerzynith, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. careerzynith's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, careerzynith helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. careerzynith is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.
**About the Position**
The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the careerzynith platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities**
- Support existing careerzynith users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
- 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
- Tech/start-up work experience is a plus but not required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, team environment
- Strong problem-solving and analytical skills
- Ability to adapt quickly to new technologies and processes
- Strong customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
- careerzynith offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career growth and advancement within the company
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and stakeholders
**Work Environment and Company Culture**
- careerzynith is a remote-friendly company, with the option to work from home or in our office
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and stakeholders
- careerzynith is committed to creating a diverse and inclusive workplace, and welcomes applicants from all backgrounds
**Compensation, Perks, and Benefits**
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what careerzynith may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**How to Apply**
To apply, please submit your application through careerzynith's Careers Page. The application deadline is accepted on an ongoing basis. Please note that careerzynith is unable to sponsor work visas at this time.
**Important Notice**
careerzynith is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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**About the Position**
The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the careerzynith platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities**
- Support existing careerzynith users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
- 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
- Tech/start-up work experience is a plus but not required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, team environment
- Strong problem-solving and analytical skills
- Ability to adapt quickly to new technologies and processes
- Strong customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
- careerzynith offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career growth and advancement within the company
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and stakeholders
**Work Environment and Company Culture**
- careerzynith is a remote-friendly company, with the option to work from home or in our office
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Opportunities to work with a diverse range of customers and stakeholders
- careerzynith is committed to creating a diverse and inclusive workplace, and welcomes applicants from all backgrounds
**Compensation, Perks, and Benefits**
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what careerzynith may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
**How to Apply**
To apply, please submit your application through careerzynith's Careers Page. The application deadline is accepted on an ongoing basis. Please note that careerzynith is unable to sponsor work visas at this time.
**Important Notice**
careerzynith is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Job!
Apply for this job