**Experienced Cargo Agent (Customer Service Representative) – ORD**

At arenaflex, we're committed to delivering exceptional customer experiences and connecting people across the globe. As a Cargo Agent, you'll be the face of our cargo operations, interacting directly with customers face-to-face and over the phone. If you're passionate about providing top-notch service and have a knack for problem-solving, we want to hear from you. **How You'll Help Us Keep Climbing** At arenaflex, we're dedicated to creating a culture that values our people and empowers them to succeed. As a Cargo Agent, you'll play a vital role in our mission to transport cargo safely and efficiently. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and exceeding expectations. **Key Responsibilities:** * Provide exceptional customer service to our cargo customers, responding to their inquiries and resolving issues in a timely and professional manner. * Interact with customers face-to-face and over the phone, using your excellent communication skills to build rapport and resolve issues. * Process cargo shipments, including receiving and processing shipments, handling customer inquiries, and resolving issues related to cargo handling and delivery. * Collaborate with other teams, including operations, customer service, and logistics, to ensure seamless cargo operations. * Maintain accurate records and reports, using our systems and processes to track and manage cargo shipments. * Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date on industry trends and best practices. **What You Need To Succeed** To be successful in this role, you'll need to possess the following qualifications: * **Consistently prioritize safety and security**: You'll be responsible for ensuring the safety and security of yourself, others, and our cargo shipments. * **Embrace diverse people, thinking, and styles**: You'll work with a diverse team and interact with customers from various backgrounds, so it's essential to be open-minded and adaptable. * **High school diploma or equivalent**: You'll need a high school diploma or equivalent to apply for this role. * **Age and authorization to work**: You must be at least 18 years old and authorized to work in the United States. * **Valid driver's license**: You'll need a valid driver's license to operate company vehicles. * **Basic digital literacy**: You'll need to be comfortable using technology and navigating our systems and processes. * **Ability to lift up to 50 pounds**: You'll need to be able to lift tools, supplies, or items weighing up to 50 pounds. * **Pass a physical ability test (PAT)**: You'll need to pass a PAT to ensure you can perform the physical demands of the job. **What Will Give You a Competitive Edge** While not required, the following qualifications will give you a competitive edge: * **Previous cargo freight and warehouse operations experience**: If you have experience in cargo freight and warehouse operations, you'll be well-equipped to succeed in this role. * **Typing/computer skills**: If you're proficient in typing and using computers, you'll be able to navigate our systems and processes more efficiently. **Benefits And Perks To Help You Keep Climbing** At arenaflex, we're committed to supporting our employees' careers and well-being. Here are some of the benefits and perks you can expect: * **Competitive salary and profit-sharing program**: You'll receive a competitive salary and be eligible for our industry-leading profit-sharing program. * **401(k) with company contributions**: We offer a 401(k) plan with generous company contributions to help you save for your future. * **Vacation and personal time**: You'll be eligible for up to 2 weeks of vacation and up to 56 hours of paid personal time within a 12-month period. * **Paid holidays**: You'll receive 10 paid holidays per calendar year. * **Maternity and parental leave**: Birthing parents are eligible for 12 weeks of paid maternity/parental leave, while non-birthing parents are eligible for 2 weeks of paid parental leave. * **Comprehensive health benefits**: You'll receive comprehensive health benefits, including medical, dental, vision, short-term disability, and life insurance. * **Family care assistance**: We offer family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * **Holistic wellbeing programs**: You'll have access to holistic wellbeing programs to support your physical, emotional, social, and financial health. * **Domestic and international flight privileges**: You'll receive domestic and international space-available flight privileges for yourself and eligible family members. * **Career development programs**: We offer career development programs to help you achieve your long-term career goals. * **Business Resource Groups**: You'll have access to Business Resource Groups created to connect employees with common interests and promote inclusion. * **Recognition rewards and awards**: You'll be eligible for recognition rewards and awards through our platform, Unstoppable Together. * **Access to discounts and benefits**: You'll have access to over 500 discounts, specialty savings, and voluntary benefits through our platform, Deltaperks. **Join Our Team** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to become a Cargo Agent at arenaflex and start your journey to success! Apply for this job