**Experienced Cargo Agent (Customer Service Representative) - Boston**

At arenaflex, we're on a mission to revolutionize the way cargo is transported, ensuring that every shipment reaches its destination on time, every time, safely. As a Cargo Agent, you'll be the face of our company, interacting directly with customers to provide exceptional service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of cargo transportation services, with a strong commitment to safety, security, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional service and support to our customers, and we're looking for like-minded individuals to join our team. **Key Responsibilities** As a Cargo Agent, you'll be responsible for: * Providing exceptional customer service to customers via phone, email, and in-person interactions * Processing and handling cargo shipments, including checking in and out cargo, handling customs clearance, and resolving any issues that may arise * Maintaining accurate records and documentation, including cargo manifests, customs forms, and other relevant documents * Collaborating with other teams, including operations, customer service, and logistics, to ensure seamless cargo transportation * Staying up-to-date with company policies, procedures, and regulations, and ensuring compliance with all relevant laws and regulations * Participating in ongoing training and development to enhance skills and knowledge * Working collaboratively with colleagues to achieve team goals and objectives **Benefits and Perks** At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. Some of the benefits and perks we offer include: * Competitive salary and performance-based incentives * Comprehensive health benefits, including medical, dental, and vision coverage * 401(k) plan with company matching contributions * Paid time off, including vacation, holidays, and personal days * Comprehensive training and development programs to enhance skills and knowledge * Opportunities for career advancement and professional growth * Recognition and rewards for outstanding performance and contributions * Access to exclusive discounts and perks, including travel, entertainment, and lifestyle benefits **What We're Looking For** We're seeking a highly motivated and customer-focused individual to join our team as a Cargo Agent. To be successful in this role, you'll need: * A high school diploma or equivalent * At least 18 years of age and authorization to work in the United States * Valid driver's license * Basic digital literacy and typing skills * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds * Pass a physical ability test (PAT) * Willingness to wear required company-approved Personal Protective Equipment (PPE) **Preferred Qualifications** While not required, previous experience in cargo freight and warehouse operations, as well as typing/computer skills, are strongly preferred. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional service and support to our customers, and we're committed to creating a positive and inclusive work environment for our employees. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today! **How to Apply** If you're ready to take your career to the next level, please submit your application, including your resume and a cover letter, to our online portal. We can't wait to hear from you! Apply for this job